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262 User Reviews

4.7

Overall Score

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Carrie S Middletown, CT

We have been completely satisfied with the service and products of Homes.com. When dealing with the customer service end, they have been professional and great to work with. They are on top of what they do.

3 years ago

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Linda L. Ervin Statesville, NC

Homes.com designed and has serviced my web page for over 10 years. They do a fabulous job. Easy to work with and great Tec support. I get the info to Homes.com and they do the rest

3 years ago

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Cathie Fears Festus, MO

Dorothy did an excellent job at taking care of the issue that I had. We soon realized I had two accounts and 1 account was correct and the other one had the information mixed between two of the offices that I worked from.

3 years ago

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Noel David Middleburg, FL

Needed tech assistance. I am not a IT person, I am a Broker Associate with Sellstate High Performance Realty. Advised me to clear my cookies and cache, did not understand, so he led me through it. All is working fine.

3 years ago

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Reply from Homes.com

Thank you for your feedback, Noel! We are very happy you found the process so easy to use.

Oct. 22nd, 2018

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MKZ Miami, FL

The experience with customer service was excellent. They respond rapidly and are willing to help. I feel their support is very strong. I am very please that I got their products.

3 years ago

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Carolyn Kline

I pay them money for leads, leads with clients who want to buy a home , I keep getting leads from a Sal with a different email and phone # . Sal wants to sell me something , I have reported to Homes.com and they say they will block Sal but Sal just gets another email and phone #, So basically I am paying them for nothing . When I complained the rep tried to sell me more advertising ? Why would I buy more advertising when the ones I am paying for are not real leads? When I called to talk to supervisor I was told by that rep he could not guarantee he could get me a supervisor , I told rep I would close my checking account so they could not pull anymore money until he could get me a supervisor ! Then I got a supervisor ! The supervisor said they are working on Sal and that I was getting what I paid for so in essence , To bad to sad!

4 years ago

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Karl Reichert Black Hawk, CO

Berkshire Hathaway is not a company you want to trust with your # 1 investment. They are not trustworthy if you should write a contract with this company. They wrote a contract on my grandparents home, but came to closing with a totally different contract. Their clients worked for the government, so I guess they have entitlements to deviate from a legal agreement. DO NOT TRUST! Just another reason to not trust the government or this company.

9 months ago

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Marlene West Bloomfield, MI

RRRUUUNNN. $400 X 5 MONTHS =ZERO LEADS. Just after I signed up my consultant was changed. I thought there was nothing more to the program then what she had already set up. I remember asking my new consultant a question that he did not know how to answer as he said he was new and not fully trained. I DIDN’T find out until four months later that there is a dashboard, DIDN’T know that your consultant is supposed to go over your account monthly to make adjustments and see which ads that I am paying for were working. I just sat and waited for the phone to ring. When I began to complain, they told me they were branding me by posting. I made perfectly clear at the start that is not what I was looking for. We have people at our agency whose job is specifically to post. I came to know I had not been fully explained the entire program about the ads, dashboard where they say my leads were going to . What dashboard?? Whose dashboard??? NOTHING there. I requested a refund. My rationale was if you order something and it comes in broken than you are entitled to a refund. If you buy software and it doesn’t work you get a refund if that is what you request. They refused. Their excuse is that they just recently implemented these agent programs. I SHOULD NOT HAVE TO PAY FOR THEIR GROWING PAINS, or be assigned someone that isn "new" and never went over the account with me. This is not how you keep customers. I was able to have the regional counselor get a cancellation for me. They delayed that so they could have the retention department speak to me and meantime another $400 went through which they refused to return. The retention department lady who I spoke with is a master manipulator. Spoke in circles every day. Promised freebies. Only if I continued to pay. I couldn’t get my head wrapped around that. And after a few days of lengthy calls, I just hung up on her. My head was heavy and spinning. Exasperated. No joke. This is not how you keep customers. I wonder how many other quinea pigs are out there paying homes.com while they get their act together. I am a seasoned agent with many recognitions. I have been around. You never want to sign up with a company that does not take responsibility. I'll tell you something that is more alarming to me. Knowing that they are wrong, talking in circles with me and offering “freebies”, denying any sort of refund, made me lose all trust in this company. I would not be at all surprised if they are double or triple selling their territory. How do you know that you have a certain percent of the territory. Maybe they are showing the same impressions to someone else. Furthermore, our company has about 1,500 agents. Our company has recently hosted homes.com at our yearly convention. Our company has had homes.com do some con ed hours for us. When I started to have problems, I called the owner of our company who called our marketing department to take carenof this....even with all her letters back and forth with homes.com, she was unable to get them to do anything for me. Imagine that. They couldn’t even show us appreciation or good faith even though they admit they were wrong. You know what they did do? They penalized their regional broker by dropping our office from his roster. I have never written a review for anything. But this company is ugly in so many ways. I will continue to keep posting this review. I want to make sure that newcomers to this site will be able to see it too. Sorry for being so lengthy. I assure you, there was much more that I could write. Finally, for your peace of mind, sign up with a reputable company who is there for you. PHASE 2 You can see homes.com reply March 24th. There is also a message that my answers from now on go directly to them instead of being published for all to see. So, I clicked edit to my first post so I can include a second post: Folks, as you can see here, they. have a deaf ear. I had already explained and they are aware that they did not give me the full program. I did not buy just the branding/posting. But they don't address that at all. Call homes.com and ask them what is included in the social media package. People I believe homes.com has a 1.25 rating. That's what someone told me today. I bet that is only because they don't offer a zero you can click on. I would assume that a lot of those "one's" are actually zero. They do not acknowledge even when the evidence is there. It's really shocking. Save yourself a lot of aggravation. RUN.

2 years ago

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Reply from Homes.com

Thank you for your feedback, Marlene. Based on our records, the product you had was branding through social media channels, and not a product specific to lead generation. We are sorry to hear the results did not meet your expectations; however, we'd be happy to reach out to you regarding other solutions that might be more aligned with your needs. Let us know if that is the route you'd like to go.

Mar. 24th, 2020

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Lynn Coventry, RI

Efficient and respected that I wanted to the point and direct information as opposed to a fluffy sales pitch. We will see what this generates for business.

2 years ago

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Reply from Homes.com

Lynn, thank you so much for taking the time to leave us feedback. We know your time is valuable, and we take feedback very seriously. If you ever need assistance, please don't hesitate to reach out to us. We are happy to help!

Feb. 27th, 2020

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IRENE DiCRISTINA Sun City Center, FL

This is a fantastic website for your clients to use. Homes.com really makes sure they give agents the proper information for leads. The training webinars are very helpful.

2 years ago

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Trent Ziegler Sparta, WI

I don't believe I have ever reviewed any type of Company in my life, but Real Estate Professionals need to know what a Scam Home.com is. The Sales people with homes.com are misleading, and results will be non-existent. Was promised on the phone a set amount for 3 months and if we were not happy could cancel. They made multiple charges to our account that ended up more than 3 times what was promised by the sales person. Also they do not make it easy to cancel, by passing you to the next agent and sitting on hold or wanting to call you back. Even after cancelling they continued to charge my account. I have to contact my bank to stop payment on recurring charges. Also our company agent was promised to be a featured agent, and was initially, but later the agent was removed for another agent from another company. Homes.com is the worst I have ever seen in all of my years in Real Estate.

2 years ago

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Darrel Grand Rapids, MI

I can't think of a time that I've ever negatively reviewed a person or company. But I feel the public and other professionals need to know that Homes.com is a scam. I am a 20+ year veteran of real estate and have never experienced the lack of results from a paid marketing program like I did with Homes.com. I believed the garbage that was promised to me and should have followed my gut when the salesperson insisted on talking on the phone instead of replying to simple questions via email. The few "leads" we got were bogus leads which my staff believes were fake leads that Homes.com made up... to give me the impression they were generating legit ones. Bad phone numbers, bounced/erroneous emails with no responses, etc. When I canceled before my renewal, they charged me for another 3 months of charges and refused to refund it when I brought it to their attention. Don't fall for the pitch that Homes.com gives you. It's not worth it, no matter what they say. They are a SCAM.

2 years ago

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Reply from Homes.com

Thank you for your review, Darrell. We're sorry to hear your experience has been less than satisfactory thus far. We've forwarded your concerns to management, but should you need additional assistance, please don't hesitate to let us know. We are here to help.

Oct. 1st, 2019

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K Taylor Brattleboro, VT

They called to see if we wanted to sign up for some of their services. I asked a million questions and the agent was nice and answered all of my questions. She was not pushy.

2 years ago

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Roger Jarnigan Van Nuys, CA

Ebony was very personable and professional. She is a great asset to your company. She put herself in my situation and guided me in most most insightful way. Thanks Ebony

2 years ago

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Susan J Arlington, TN

Hannah was an excellent sales person and very knowledgeable about Homes.com. She was patient and answered all my questions. I look forward to working with her in the future!

2 years ago

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Reply from Homes.com

Thank you for your review, Susan! We love receiving feedback on how we're doing. Should you ever need any assistance, please don't hesitate to let us know -- we are here to help!

Aug. 6th, 2019

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Alan Paul Pueblo, CO

I am highly disappointed in Homes.com. I'm a new agent and with RE/MAX and Homes.com has lied to me and tricked me into a contract that I have never agreed with. It's frustrating that this company promises you a product, that hasn't been worth the money at all, then write a contract for a whole different product to steal more money from you. Two agents in my office will be canceling with Homes.com after I have informed them of my situation. I recommend that you don't even associate with them. I also spent time to call into their customer support and instead of helping a future customer, make everything right, they just create excuses to further steal more money. If you're in the real estate industry, Homes.com is not an ally that you want with your business. I'm so frustrated that I will be writing a letter to RE/MAX's CEO and my regional rep my experience with this company.

2 years ago

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Reply from Homes.com

Thank you for your review, Paul. We're sorry to hear your experience has been less than satisfactory thus far. We've escalated your concerns to our Client Success team, but if there's anything more we can do to help alleviate this or any other concerns you may have, please let us know. We are here to help.

Jul. 18th, 2019

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Phyllis Portie-Ascott Durham, NC

Mashonda has been fabulous to work with in setting up our social media pages and maintaining them. She is available and responsive to all concerns and goes out of her way to ensure that we are completely satisfied.

3 years ago

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Angela Concord, NC

I had purchased service on Homes.com, before. It was a terrible experience!! I kept telling them I was getting NO leads. Finally, an honest representative worked with me. Come to find out there was "an issue" with my account. I really wasn't getting leads!! Then in January, Ebony called me and told me how their system had been completely revamped. This time I would be very happy with them. She offered me a great zip at a reasonable price. I know!! You are shaking your head....yep, I signed up again....hope springs eternal. 4 months later, I still have NOTHING to show for trusting this company. Well I can show you they are drawing money from my account STILL..... DON'T DO IT! Learn from my mistake! I have been in the business A LONG time and still got suckered into this....Walk away, keep your money in your account. They keep going back to the "you have signed a contract", but they get away with "people are seeing your name" NOT BOY, WE should make sure you get your money's worth.... RUN...DON'T SIGN FOR THE SIX MONTHS. NO MATTER HOW GOOD IT SOUNDS...IT IS NOT!!!

3 years ago

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Reply from Homes.com

Thank you for your review, Angela. We're sorry to hear your experience has been less than satisfactory thus far. Our client success team will be reaching out to you soon to further address your concerns, but should you need additional assistance, please send us a message. We are here to help.

May. 13th, 2019

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Connie Longhurst Shelley, ID

VERY DISHONEST AND SAID THEY UPLOADED MY ADD AND SENT ME THE BILL. I HADN'T EVEN SENT A PICTURE OF ME NOR APPROVED AN AD GOING PUBLIC. THEY WERE QUICK TO CHARGE MY CREDIT CARD AND I HAD MY CC COMPANY FIGHT IT. THEY SENT OVER PICTURES OF A CHERYL HOLME AS MY AD TO PROVED MY AD HAD BEEN PUBLISHED. WHOEVER CHERYL WAS, SHOULD BE VERY UPSET AS SHE WAS USED FOR THE DISHONEST ACT. THEY SENT THE BILL TO COLLECTIONS AND WOULDN'T WORK WITH CHASE ON THE MATTER. I WOULD NEVER USE THEM AGAIN. THIS IS THE 3RD TIME I'VE SIGNED UP BECAUSE THEY PROMISED ME TO BE BETTER. THEY JUST KEEP GETTING WORSE AND I WAS SENT 3 LEADS THAT WERE OLD LEADS THAT NEVER LEAD TO ANYTHING. BEWARE OF THIS COMPANY!!!

3 years ago

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Reply from Homes.com

Thank you for your review, Connie. We're sorry to hear your experience has been less than satisfactory. It looks like you've connected with our service team regarding your concerns already, but should need further assistance, please send us a message. We are here to help.

May. 3rd, 2019

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John Roderick Morris Plains, NJ

Little slow on the amount of leads, but the leads that do come in are good quality, customer care and sales team are super friendly. I refer this to all my fellow agents, not in my areas of course

3 years ago

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Sarah Burnham Waterbury, CT

I made a huge mistake of agreeing to a 6 month contract for leads. Within months, I saw that the leads were garbage. I called to find out how to cancel, and unfortunately, I knew I was stuck for the 6 months I agreed to. I sent my cancellation request, and received confirmation they got it 3 months BEFORE the end of the 6 month contract. I called 3 times between that time and the end of the contract to confirm I WOULD NOT BE CHARGED after the sixth month. Each time I was told I would not. I have now been charged TWO ADDITIONAL MONTHS BEYOND THE CONTRACT. "Customer Service" is worthless. I have now filed a complaint with the BBB.

3 years ago

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Reply from Homes.com

Thank you for your review, Sarah. We're sorry to hear your experience has been less than satisfactory. It looks like our service team has addressed your concerns, but if you need further assistance please send us a direct message. We are here to help.

Mar. 15th, 2019

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Anna Clark Birmingham, AL

Absolutely Horrible! I canceled the one contract I had many times in 2018. They continued to charge my card even after cancellation not only the original amount, but they took the original amount twice a month. I continued to call and cancel. I had many agents say my account had been canceled and everything was good. My bank collected the money they had taken from account and I stopped all cards they had on file. They proceeded to send a letter saying I was sent to collections. They want to settle by me paying an absurd amount (half of what they were trying to say I owed). I have never received a seller or buyer or even a lead from Homes.com. They even said the contract I signed was signed from an email I didn't even have access to at the time. We get a free profile through our real estate association. I asked what they did for me even if I had signed a contract. No answer was given. I have been dealing with Matt N. If you receive a phone call or email from this company it is in your best interest to never respond and never give your financial information to this company. Worst experience I have ever had.

3 years ago

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Reply from Homes.com

Thank you for your review, Anna. We're sorry to hear your experience has been unsatisfactory thus far. It looks like our team has been in communication with you to provide a solution, but should you need any additional assistance please send us a message. We are here to help.

Mar. 4th, 2019

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Millie Bonilla Collierville, TN

Wish there was a negative rating I could give them. Signed up in September and did not get a lead until after Christmas. Asked to cancel but of course they invoked the contract. They reason they have a contract is so they can give you nothing and still have the right to take your money. At this point I have received a total of 4 leads in 5 months go figure. Who pays over $100 a lead!!! This is the worst lead company for realtors I have ever seen. Do not waste your money. Lesson learned I should have done my research before handing over my hard earned money to this useless company. But they have just robbed me for the last time. Canceled my card.

3 years ago

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Reply from Homes.com

Thank you for your review, Millie. We're sorry to hear your experience has been unsatisfactory thus far. It looks like our Client Success Team has made attempts to reach you unsuccessfully, so if there's anything more we can do to assist you please send us a message. We are here to help.

Mar. 4th, 2019

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Jason Greenwood, SC

I signed up with Homes.com for a three month contract. Had the manager send me an email verifying that it was for only three months. I emailed them to cancel after the second month because I had not received one lead. Even though I was paying to be on the front of the search. Jennifer from there had called me to talk with me about the issues I was having. She said they would update the zip code area to include another zip code. My specific email back was that I was ok with her updating the zip code with no additional terms. They ended up Billing me for another month after and would not refund it. I forwarded all the email communication etc. This company is just another company trying to get all the money they can from agents by promising more then they can provide

3 years ago

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Reply from Homes.com

Thank you for your review, Jason. We're sorry your experience has been unsatisfactory, but we'd like the opportunity to make it right. Please contact our Customer Service Supervisor, Krystal Bowdry, at your earliest convenience (850-350-7858, ). Please let us know if you have any issues reaching her, we are here to help.

Feb. 11th, 2019

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Sun Real Estate Rapid City, SD

We wish we could leave a negative star review with this company. We should've, like so many before us, done our research. We were paying over $600 a month for almost nothing. We wanted to drop our plan down to the more basic version for only $50. They said they couldn't do it because of a contract. No contract was ever agreed to or signed. We sent in a letter of cancellation and they still proceeded to bill us for $600+ a month which we refused. We had to destroy the card that was being billed just to end the payments. We called again to see where to send the $50 to make payment by check. They informed us that we still owed over $700. Apparently, the contract we never signed or received proof of was automatically renewed without our knowing. Also, in the many phone calls we made we were never informed that you had to cancel 30 days before the end of the contract. Mind you, this has been going on, with us calling every week, since October. It's now the end of January. This whole thing is completely ridiculous. Customer service is more than unhelpful and will rarely return calls. We are more than thoroughly disappointed, disgruntled, and outraged. Avoid this company at all costs. They're a complete waste of time and money. Homes.com is a scam and should be reported to the IRS, and whomever else for fraud. Worst wishes from the Sun Real Estate Team.

3 years ago

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Reply from Homes.com

Thank you for your review, Sun. We're sorry that your experience thus far has been unsatisfactory. It looks like our service team has connected with you on a solution, but if you need any further assistance please send us a message. We are here to help.

Feb. 1st, 2019

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Johnny Le Atlanta, GA

They called me tirelessly to sell me on their monthly subscription claiming this was a one time deal and that there was only one spot left. They did not say I would be locked into a 6 month contract and said I could cancel anytime. They start my billing on December 13 but my ads did not populate for over a week later. Today is January 29 and I have not received one contact from their site. I decided to cancel last week and was told I could not and that my rep would call me. A week later, my rep says I can cancel for $250 early termination fee. I explain to her that I was duped and if she could make an exception for me. She said she could not and that if I don't pay the $250 termination fee, it will go to collections. I will never trust another telemarketer again.

3 years ago

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Reply from Homes.com

Thank you for your review, Johnny. We’re sorry your experience thus far has been unsatisfactory. It looks like our client success team has touched base with you to figure out a solution, but if you need further assistance please send us a message. We are here to help.

Jan. 30th, 2019

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Dominique Ft. Washington, MD

I signed on Monday and they didn't even call me to set up my account. I have no clear collection of how the site works. Carlton M (Senior Account Executive who I signed up with) promised he would always be available to help. After 2 days of calling I emailed him and he still didn't reply. He finally picked up the phone on Wed evening after I rang repeatedly and gave me an attitude. He told me he was on his way out. I told him that was fine if he could handle it in the morning. He never did. I did a chat the next day with Lonnie who was much better. I am reading reviews and really regretting this so far. Praying that leads come through. No money to spare. SMH

3 years ago

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Reply from Homes.com

Thank you for your review, Dominique! I am so sorry your experience has been less than satisfactory. It looks like our service manager has reached out to you, but if you have any additional questions or concerns please don't hesitate to let us know. We're committed to your success!

Jan. 15th, 2019

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Lori Stancill Greenville, NC

Edgar was so helpful and knowledgeable - he guided me through the set up process and answered all my questions - I look forward to working with Homes.com

3 years ago

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Donna Schepis Fort Lauderdale, FL

Adrienne B helped me today. She was extremely personable, professional and helpful! I was able to get problem resolved quickly. Thank you for such great service!

3 years ago

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Reply from Homes.com

Thank you for such a great review, Donna! Helping you succeed is our top priority, and we're thrilled to support you anytime you need it. Thanks for being part of the family!

Jan. 8th, 2019

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Ruth L Columbia, MD

Terrible experience. I never signed a 6 month contract. (Apparently my verbal consent to try out the service counts as a signed contract -- that's ridiculous!). I was clearly told by the sales person who called me initially that I could try it out, not told anything about a 6 month contract or an early cancellation fee. Did not get ONE SINGLE lead for 45 days. Tried to cancel at day 30 when I had received no leads and was told to give it more time. Ok...still no leads. I cancelled the credit card they were billing as it seemed the only way OUT of this terrible service. What a disgrace to the good name of Homes.com this lead division is!

3 years ago

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Reply from Homes.com

Thank you very much for your feedback, Ruth. We are sorry to hear that your experience has been less than satisfactory. Please reach out to our Customer Service Supervisor, Krystal Bowdry, at your earliest convenience (850-350-7858, ). Please let us know if you have any issues getting into contact with her.

Dec. 21st, 2018

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AndyG Mission Viejo, CA

WORST COMPANY TO INVEST YOUR MONEY INTO ... ZERO PERFORMANCE ON LEAD GENERATION AND MANAGERS LIKE TIM B AND IAN C ARE VERY DISHONEST … THEY ARE TRYING TO RE-BRAND THEMSELVES BUT THEY STINK ... SEE EMAILS BELOW TO THEM Hi Roth, I checked back on old emails and it was Tim B and I believe his boss, Ian C, I spoke with earlier in the year about the zero performance results I have received working with your company. Please do a complete review of my account performance including what I have spent since the inception of my current website on development, SEO & monthly fees. When you have those figures please email both me and Tim B the information and follow up with me by phone. Tim should remember me from the Keller Williams Family Reunion, he promised results and was looking into reimbursement for moneys I have wasted, both haven’t happened yet…. Thank you. Andy Gillespie Keller Williams Realty From: Andy Gillespie Sent: Saturday, April 7, 2018 3:35 PM To: Timothy B Subject: RE: Homes.com - Utilizing the Home Tracker and Buyer Profiles Article. Tim, Is this enough time from our last conversation where I should be seeing results because I certainly am still getting billed by your company? I was clear with you that I expect to be reimbursed for non-performance from your company yet STILL being billed on a monthly bases ... simply put STOP THIS NONSENSE ... call me Monday Andy Gillespie Keller Williams Realty

3 years ago

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Reply from Homes.com

Hi, Andy. Thank you very much for your feedback. We are sorry to hear that your experience has been less than satisfactory. One of our senior managers will reach out to you as soon as possible to see how we can resolve your concerns.

Dec. 17th, 2018

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Barbara Oleska Boca Raton, FL

Should be negative stars. Was lied to all over the place. Got absolutely nothing from the service. I called the original salesperson and I tried working with customer service to find out why no leads were coming in and found out I didn't exist in advertising system. I was referred to someone who was supposed to help closed the account since I was defrauded, but despite numerous calls and emails to this Alfredo Fonseca, no response at all. Finally got him on the phone and managed to get one month refund and an assurance that they would stop the nonexistent service, but they have charged me again. Total scam.

3 years ago

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Reply from Homes.com

Thank you for your feedback, Barbara. We are sorry to hear your experience with has been unsatisfactory thus far. There appears to be some confusion regarding your charges; Alfredo and Xanthus will be reaching out to you today to help clarify. Please let us know if you have any other questions or concerns after that conversation.

Nov. 6th, 2018

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Jay Kearney, MO

I to am sorry zero stars is not an option. Same story as the majority of the rest of the agents. The sales people tell a great story, but there aren't really any legitimate leads. I was told homes.com was going to start doing some wonderful things, and make a big announcement. After a couple of months, when nothing was announced, I inquired and I never received a response. I have had the service for 7 months. I have been charged for 8 months. Been trying to cancel for 9 days now, but just keep getting the run around about needing top pay the last overdue bill which is for the next month I requested cancellation for. There is no consistency in billing dates, so you don't know when to cancel before the next billing. I finally paid the week old bill, now homes.com actually owes me money. Certainly not a legitimate company. Not one I would do any work with in the future. Once I paid the last bill, now no one from homes.com will call back to cancel the service. This is the type of company that does a real disservice to real estate agents and takes advantage of them every chance they get. Makes you wonder how some people sleep at night! Update, homes.com has now given me an end billing date 8 days after I requested it and are going to keep my service going for another month. Not what I requested, not providing a refund for over billing. More money paid for nothing.

3 years ago

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Reply from Homes.com

Thank you for your feedback, Jay. We are sorry to hear that your experience with has been less than satisfactory. A Customer Service Supervisor is reaching out to you to resolve your concerns. Apologies for the delay.

Nov. 2nd, 2018

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Lydia Billington

If there was a 0 star I would give that rating! Homes.com is the worst lead generation I have used! They make promises and guarantees that they don’t care to live up to! They signed me to a six month contract and promising leads that never came. The only leads were for rentals that I don’t do. They said if I wasn’t satisfied I could cancel the contract with 30 days notice. I cancelled over and over. They kept billing me even though they did nothing they said they would do and apologized but not really. NOW THEY HAVE SENT MY BILL TO COLLECTIONS!! First time I have ever had that happen! There is no, 0, zilch, NADA, NIL INTEGRITY with this company!

3 years ago

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Reply from Homes.com

Thank you for your feedback, Lydia. According to our records, the product you had with did generate some leads for your business. As far as the billing concerns, we encourage you to reach out to Customer Service Supervisor, Mat Neff, to help clarify the charges. He can be reached at 850-583-8162.

Nov. 6th, 2018

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Estelle Quarmeau North Kingstown, RI

I was thrilled to be an agent advertised through Homes.com. But here is the thing: you are not getting what you pay for. I have tried to talk with the commercial, got the help desk twice, they don't even consider that it is not working. I have paid for 550 view a month and I got less than half for each month (even 10% the first ones). I found a great feature they have: you import contacts from your facebook page. Great. Not working in June, not working in July, and still not working! Asked for assistance in June... not a word from the technical assistance. In terms of leads, I got 2 in 4 months! I am not criticizing the quality of the lead. You know that you need 25 leads at least to have one client... Now a new commercial called me and offered me to buy a new city, I've answered I would if what is in place were working. He agreed that it is not really the case, and pulled a new ticket for me. Of course, nobody called. I really hate putting a review. But I gave them time... Don't waste your money...

3 years ago

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Reply from Homes.com

Thank you for your feedback, Estelle. It is our understanding that our Customer Service team has reached out to you to try and resolve your concerns. Please let us know if that conversation didn't remedy your issues and you wish to speak to supervisor.

Nov. 2nd, 2018

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Tracey S Greensboro, NC

I was very excited to advertise with Homes.com and the sales person was very engaging and convincing. He told me that he previously worked for Realtor.com and moved to this company and loved the product even more. In my excitement, I talked it up to my office and actually convinced another of my agents to sign up as well. The other agent was very upset with the entire process and was able to cancel after her first month. I decided to hang on, as the sales rep told me that it may take some time to start getting leads. I stayed for 6 months and canceled at the first opportunity that I was able to cancel. I received less than 5 "leads" the entire time I was paying for Homes.com and almost all of them were either wrong numbers or people having no idea why I was calling them. Not ONE real buyer or seller communicated with me the entire time. Communication was lacking and I felt that this company needs to change their strategy if they are going to survive. I advertise with Zillow and Realtor.com, among other smaller sites and none of them seem to have the company wide issues that Homes.com does. Typically I do not like to leave negative reviews, but as a Broker Owner of a local firm I wanted to share this info if you are considering advertising with them. Yes, the price is lower than what you will pay on other sites, but isn't the famous saying...you get what you pay for?!

3 years ago

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Reply from Homes.com

Thank you for your feedback, Tracey. Our Customer Service Supervisor, Krystal, is reaching out to you this morning to resolve your concerns. If you do not have a chance to speak with her, feel free to give her a call back at 850-350-7858. Appreciate it.

Oct. 16th, 2018

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judy flanagan Bluffton, SC

If I could do a no star I would. This company is literally a preditor for realtors. Earlier this year I received several calls from Homes.com stating they were providing excellent leads to agents. I firmly told the sales agent NO three times over the next 2 months. On a 4th call from their sales team, I was told I would be guaranteed 'at least' 25 good quality leads per month. I was reassured five times that Homes.com was above board, that they did not operate like Zillow or Realtor.com and that All leads would be GOOD leads. Unfortunately, I took the bait. After the first month, I had one bad lead, second month, NONE, third month, time to cancle...I called Homes.com to complain, instead of getting that "nice sales agent" I got a venom breathing dragon that said, they NEVER would have made a commitment of 25 leads to an agent and that I knew very well what I was getting myself into. REALLY??? Do they honestly think I would give away my hard earned money to a company who promised me 2 bad leads or that they couldn't guarantee 'any' leads. I asked if they could review the recording of the conversation I had with the sales agents and she said they don't record calls. Baloney, the salesperson told me the call was being recorded. I also told her I would record her and she said it was not allowed, not legal, I spoke with an attorney yesterday who told me they had inccorrect information, in the state of SC you can record someone without their knowing it. I canceled my cc and now I have a credit collector bugging me. For consumers looking for property, PLEASE do not use this company, go online and look up local agents on local websites, call them, speak with them, ask questions. I guarantee you'll have a much better working experience with your agent. Agents, DO NOT purchase these leads, they are not worth a dime, you'll be throwing your hard earned money out the window. If you do get a call from one of their solicitors, please record your conversation!!

3 years ago

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Reply from Homes.com

Good afternoon, Judy. Thank you for sharing your concerns with us. According to our records, our Customer Service team did try to work with you on other ways to maximize your account with ; we are sad to hear that you did not find those insights helpful. That said, Krystal, our Customer Service Supervisor, would like to resolve this for you as soon as possible. Please return her call at your earliest convenience. Thank you.

Oct. 1st, 2018

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Mark Bayville, NJ

I agree with every one of the bad experiences others have had with Homes.com and if this form would let me - 0 stars. My company is a RE/MAX affiliate and we were lured into Homes.com's web of lies because RE/MAX (was) using them for the corporate site. I say was because very soon, Homes.com will be a thing of the past for RE/MAX. Anyway, because the Homes.com family of products powers our corporate lead management system, we figured it was a no-brainer to use their services to create office web sites. We were told how great it would be, but every week something was not working and we would be met by our account rep repeating his famous saying. "We are working on it, it will be fixed tomorrow" or his other phrase after every other word, "by the way" (which drove me nuts). After 6 months of empty promises and a useless website, we began the fight to stop our agreement renewal. Finally we decided to take back our SEO benefit and build what we needed how we wanted and couldn't be happier. We have one office site re-built and working beautifully, now we have seen the comparison and must rid ourselves of this thieving company for the second office. Stay clear of Dominion Enterprises and Homes.com!

3 years ago

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Reply from Homes.com

Thank you for sharing your concerns, Mark. Our Customer Service Manager, Krystal, has asked that you reach out to her directly at or 850-350-7858 so she can handle your situation immediately. Let us know if you have any difficulties.

Sep. 12th, 2018

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Joanna Rallo Berthoud, CO

Should be negative stars. Do not pay to advertise with Homes.com they do not deliver what the sales reps promise. After signing the contract I found out that they do not get any lisings from the MLS. They rely on agents posting listings to their sites and also rely on agents to remove lisings when they are no longer on the market. Info. is incomplete and not accurate. Their contract also states that they do not have to give you any leads. Waste of money and time. This borders being fradulent. Their contract is so iron clad in protecting them that there are no loop holes to get your money back even though they do not do what they promise. They will send you to a collection agency.

3 years ago

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Reply from Homes.com

Thank you for sharing your concerns, Joanna. Our Customer Service Manager, Krystal, indicated that she was able to speak with you yesterday regarding your issues and resolve them in a timely fashion. Please let us know if that is not the case by calling our customer service number 866-774-2947. Thank you.

Aug. 21st, 2018

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Lilly Las Vegas, NV

Yes, I have to agree with everybody else! They just take your money, and do not deliver ANY promised leads! Only fake emails and numbers. once every 2-3 months you might get a FAKE lead. I requested a cancellation for months now and refund and ....nothing. This is my last month of the so "awesome " 6 month contract . Get your attorney involved. I tested the website and when I clicked on my name the lead aka me came in 8-10 minutes later, but I got about 4 calls from other agents that got the lead(ME) before me...If that is not a scam, I do not know what is! SHAME on them !They just like to laugh when you tell them what is happening and refusing to refund or cancel the contract.

3 years ago

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Reply from Homes.com

Thank you for your feedback, Lilly. Our Customer Service Manager, Krystal, is attempting to reach out, but, sadly, hasn't been able to make contact. Could you please call her back at 850-350-7858 so that we can discuss your account concerns immediately? Thank you.

Aug. 21st, 2018

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Shara Henriquez Jackson Heights, NY

This is by far one of the worse companies I have had to deal with. ITS A BAIT AND SWITCH SCAM FOR SURE. They promise you a number amount of leads per month and never deliver. I called and complained within the first month as I was already seen it was not working. I never received responses and 4 months later I was still paying for the crappy service. I decided to put a stop payment on the cc because I was truly not getting anywhere with the manager or anyone. They wanted me to keep paying for a service that I was not receiving. Now they are trying to take me to collections. DO NOT USE THIS COMPANY.

3 years ago

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Reply from Homes.com

Shara, our Customer Service Supervisor, Krystal, is trying to contact you regarding the payment concerns. We are confident that we can come to an agreement; if you could please call our Customer Service department back at 866-774-2947, we will try to resolve this matter as quickly as possible. Thank you.

Aug. 15th, 2018

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Cindie Swindle Bessemer, AL

Bad experience! I was lied to from the GET GO! Just keep that old saying in mind "You get what you pay for." When I first signed up I was told by Don K. that I would be a "FEATURE AGENT". After I signed up the first time I looked on the web site, there I was, my agent photo along with the words "FEATURED AGENT" underneath my photo. So I'm thinking "Okay, maybe this will be a good thing." Two weeks later and no leads, I looked at the site again (because who doesn't like seeing their own photo with ""FEATURED AGENT"", right? So this second time I looked at the web site, no photo!!! Holy Moly!!! I called 6 times and could never reach my rep Don K. When I finally got on the phone with him he claimed there had been some changes made to the website and instead of my photo with "FEATURED AGENT" underneath (which by the way is what his sales spill was....your picture will pop up immediately in your area showing "FEATURED AGENT." ) my photo would instead pop up as consumers scrolled through the listings, which it did. However "FEATURED AGENT" was no longer shown ANYWHERE! So I called once again. Call was answered by someone in sales customer service. He said "Oh, no. What you purchased is not for lead generation. What you purchased is just an ad. So OVER and DONE with this company. Would rate them -5 stars if that option were given. Don't be fooled!!!

4 years ago

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Reply from Homes.com

Cindie, thank you very much for reaching out regarding your concerns. We are sorry that your experience has been less than ideal. We strive to help in whatever way we can. Our service team member, Chris, has reached out a few times; please return his call (866-774-2947) at your earliest convenience so we can work diligently to resolve this matter.

Jun. 14th, 2018

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Eneida C Canyon Country, CA

was mislead by one of their sales representative named Frank ‭lots of promises and no delivery I was told that someone would contact me with in the week to get me set up After a week I Called Frank and told him that I didn’t receive a call he told me that he would reach out again and would have someone contact me right away a week later I received a call so now two weeks into this and no leads no calls horrible experience even getting set up I called Frank a week later with leads after getting set up and told him I want to cancel which he told me hat I can do Liar Liar he wouldn’t answer anymore of my calls i continue to get billed and no leads they will not get a penny from me I’ve given them enough money for nothing!!!WARNING STAY AWAY!!!! None of the mangers call me back told them I was going to report them to the better business bureau They didn’t care We need to stop Companies like this one from taking advantage of hard working people!!

4 years ago

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Reply from Homes.com

Eneida, thank you for reaching out. According to our records, our Customer Service Supervisor was able to work with you to resolve your concerns in a timely fashion. Please let us know if that is not the case or you have other comments you would like to address. As always, feel free to call our Customer Service department at 866-774-2947.

Jun. 14th, 2018

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Joel King Katy, TX

I am very unhappy about my treatment by Homes.com representatives. When I was initially contacted by the sales agent I was assured the prospects I would receive would be exclusive t me. I think it's very intrusive to prospects to be bombarded by calls from several agents and I see no reason to have a "contact" race or contest with any other agent in my area. Several days later I was contacted by the on boarding agent who was to "walk me thru the website". Immediately upon login I noted that several agents appeared and instantly voiced my objection to "shared" leads. I stated my displeasure and desire to cancel right then. I was assured that would be taken care of right away. At no point did I express any need or desire to continue with Homes.com. Imagine my surprise when I received a email stating my bill was due. I contacted Homes.com and was told I was on the hook for 6 months with them. Lucky me I had not provided any payment information they could use for the ten seconds I was online with Homes.com. I would never refer them to any agent as their policies are restrictive, their personnel is no exactly truthful in every case and they have no concern for their reputation.

4 years ago

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Reply from Homes.com

Thank you for reaching out to us, Joel. We are very sorry to hear about your negative experience. We pride ourselves on delivering excellent customer service and apologize for missing the mark. Our Customer Service Supervisor, Krystal, stated she was able to work with you to resolve this matter. If that is not the case or you have other comments you would like to address, please call our Customer Service department at 866-774-2947.

Jul. 9th, 2018

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Heidi Keyvan Plano, TX

Be aware of Homes.com,It s fraud and scam company Homes.com sales person out and out lied, said I would get real estate leads from the service I signed up for like Zillow & Realtor. I said I am not interested and he said I could try for 30 days and if I didn’t like it I could cancel…. well I went to cancel, they give me a hard time, then they say you can but they are charging for 6 months…… and the tech person states they don't do leads they do branding….BUT THEY NEVER TOLD ME THAT WHEN I SIGNED UP! It is a fraud, and Where you don’t get what they promised you, IT S BEEN A MONTH AND ALL I GOT IS A REALLY SMALL PICTURES OF MINE ON A CORNER OF A LISTING, THEY PROMISED TO SEND LEADS AND CALLS.THEY ARE NOT REPUTABLE OR DO THEY CARE ABOUT PROVIDING SERVICE. THEY ARE IN THE BUSINESS TO STEALING PEOPLE MONEY… .

4 years ago

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Judy Reid Palm Harbor, FL

I bought leads from homes.com and none of them were good leads. They were on properties that were already pending or sold or just outright bogus leads. After 3 months of this, I contacted homes.com to cancel and was told that I had a 6 month contract. That was a total surprise to me! The sales person had not mentioned that when I signed up. He had mentioned that if I wanted to cancel, to be sure to do it 30 days prior to the next billing date and that it would automatically re-bill for 6 months. But, he made it sound like I could cancel at any time. I explained this to the customer service rep on the phone, but it didn't matter. I asked to speak to a supervisor. None were available. I had to make an appointment for a supervisor to call me back which took 3 days. Yes, 3 days!! When I spoke to the supervisor, it was the same story. No, you can't cancel. You signed a contract. I asked to see the contract that I signed. I received it and it did not have my signature. And of course there was an explanation for that, too. No matter what I did, there was no getting out of this "contract". I even asked if they could go back and listen to the phone call when I originally signed up and was told that was not possible. Lucky for me, it was only $55.00 a month. So, I will pay it and consider it a lesson learned. But, please be aware of this company and their dishonest practices, bad leads and horrible customer service.

4 years ago

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Gary Hoboken, NJ

I'm Top Producer in our firm, Circle of Excellence, etc ....If there was a NO STARS option, I would select as my rating of Homes.com, it's an utter complete waste of your time and money. I've tried them twice now so shame on me for being foolish enough a 2nd time. DO NOT SPEND A DIME WITH THEM! I had an entire City which is one of the hottest NJ Markets out there. NOT one single REAL lead! I received one lead a month which was an advertiser trying to sell me leads! I tried to cancel and they refused to refund me regardless of ZERO LEADS! DO NOT WASTE YOUR TIME, THIS IS THE WORST LEAD PROVIDED I'VE EVER USED!!

4 years ago

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MAHA ELQUTUB Katy, TX

I signed up with this company for six months after the sales lady pushed hard to have me sign up, telling me if I dont sign up now I will lose the zip codes I was interested in. I literally had to stop my car I was driving and sign the contract on my mobile phone without carefully reading it. For 4 consecutive months I received no leads what so ever. When I complained they said that the contract did not state that the company was obligated to send any amount of leads, yet they make you sign up for a minimum of six months with guaranteed payment. I lost $600. I dont recommend this company for anyone.

4 years ago

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Nikki Hiram, GA

DO NOT SIGN UP FOR THEIR LEAD PROGRAM. Sales man told me my contract would only be for 6 months, at the end of month 5 I find out that to cancel I need to email their cancellation department and that it would take 30 days to process. I send an email the same day. Almost 60 days after that email I am being billed for a 7th month. They are now saying that I will have to wait 30 days for the new cancellation request to go through which will equate to an 8th charge. I said no, I sent in a request almost 60 days ago, that I refuse to pay for their cancellation departments lack of professionalism. It was never disclosed that you have to email them to cancel in order for them to stop billing you after your 6 month contract is up. I feel like this company is a huge scam and that's how they make their money. Horrible leads, maybe 1 a month? For 3 months in a row I was getting leads from a scammer named Sal.

4 years ago

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Matthew Share

Bottom line is: DON"T WASTE YOUR MONEY. I am embarrassed to admit that I actually wasted money signing up for their featured ad product on 2 separate occasions. The first time, it was such a complete waste. I did not even receive a single lead in the entire 6 months that I was forced to stay in contract on it. Then, a couple of years later, I received another call from a slick salesperson who somehow convinced me that this is a different product and so much had changed. I can't believe they actually got me to sign up again. I am not sure what I was thinking - perhaps they got me after a few glasses of wine or something :). Nonetheless, same results again - ZERO leads. I tried to work with them to explain my predicament and see if they would at least agree to give me some kind of partial refund and let me out of my contract or give me credit towards some of their other products instead. I told them if they did that, I would still not be happy with this product but I would agree to keep my opinions to myself and not spread the word about my experience online. They refused to do a thing and I'm stuck paying $225/month for 4 more months; knowing in advance using the $1,350 I will have given them by contract's end as toilet paper would have been a better use of that money.

4 years ago