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doxo

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Author: Kaitlyn Short

LAST UPDATED: May 3rd, 2021

doxo was founded on the simple idea that it should be easy to pay all your bills through a simple, secure account. Whether on a mobile device, a tablet or a desktop, paying a bill should be simple and efficient. Companies large and small, spanning all types of industries, can join the doxo network to boost customer interaction, drive mobile engagement, get paid faster, and gain more insight into the markets they serve.

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The Good

  • Financial Tools
  • Great Security
  • Mobile App
  • doxoPLUS

Financial Tools

Each personal finance management software finds their own unique niche that appeals to a varying consumer-base. doxo is no different. They have found a new way to provide a different kind of financial service to better serve those looking to get their finances in order or maintain progress. In an attempt to help consumers, doxo has created a program that allows users to pay thousands of billers with just one login without worrying about security issues. Nearly 100,000 companies have been added to the doxo platform base, maximizing compatibility for all of their users. The doxo process is relatively simple and straight-forward. In order to maximize the usage of the doxo platform, users will need to follow these steps in order to get started:

  1. Schedule payments, monitor status, and track bill payment history.
  2. Add all applicable bills and accounts to organize payments.

doxo offers a variety of features to make finance management easier. doxo can provide free bill pay reminders, schedule monthly and one-time payments, and accept more payment methods than some other billers, including Apple Pay.

Great Security

Security is an issue for many when using a personal finance management system. Since these platforms require a level of transparency from the user, sharing personal and financial data can cause concern for those worried about identity theft. Bank-grade security keeps all doxo information safe while their automatic status monitoring keeps it simple. Those concerned with security issues can take solace in the fact that doxo is equipped with the following:

  • Data is encrypted and protected by bank-grade security practices and technologies (doxo systems use RSA 2048 encryption with an AES-256 symmetric key).
  • Payments are monitored at every step along the way and if there is ever an issue, users will immediately be notified.
  • A complete history of every payment is tracked in detail in the user's account.
  • Biometric authentication prevents other individuals from accessing your information.

Mobile App

While users can log in through compatible desktop computers, doxo also has a mobile app available for download on both Apple and Android devices. Users will still be able to organize accounts, manage all account information, and track payments from anywhere. Users can also search the doxo directory from any mobile browser to make a payment through their mobile-optimized platform.

doxoPLUS

doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for just $4.99 per month (plus tax where applicable). With doxoPLUS members receive private pay™ account protection, overdraft protection, and no fees on bank payments. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment. 

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The Bad

  • Current Status Not Provided

Current Status Not Provided

Since doxo is focused primarily on providing a service that manages payments and outgoing finances, the status of current funds and finances are left untouched by their platform. That means that users looking for a budgeting or investment tool may be disappointed since doxo does not provide these types of resources or services to their customers. These missing features, which are typically found in personal finance management platforms include:

  • Budgeting tracker: there is no feature that allows users to track how much is being spent and then seeing a remaining balance
  • Goal setting tool: unless a user's goal is to set up payments and not worry about them anymore, users will not be able to enjoy this service
  • Investment services: users will also not be able to see their money grow as doxo does not track current investments or opportunities

doxo is available free of charge, but certain personal information must be divulged to the service. As part of this agreement, some information is then used for advertising purposes. That being said, that is a relatively small trade-off for a free service.

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The Bottom Line

Consumers who struggle to stay on top of all of their bills and are constantly paying bills late will benefit from the service doxo is providing. The doxo platform allows for complete payment organization. That being said, the service does not offer typical features found in most personal finance management software. Those that use doxo for their personal finance needs can expect the following from the service:

  1. Organized payment and seamless billing
  2. Top-of-the-line security
  3. Alerts for when payments need to be made
  4. Mobile compatibility options
  5. Limited budgeting and investment tools
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Star Rating

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4.3

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160 Reviews

Review Breakdown

5 grade

68%

4 grade

16%

3 grade

6%

2 grade

1%

1 grade

10%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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J Johnson Raleigh, NC

Using the system was not an issue. The issue I had was that I received the payment statement and assumed I could wait a couple days to pay it. Boy was I wrong, the payment didn’t post for 5 days. It cost me a $25 late fee on a $6 bill. Late delivery of payment statement (7 days before the due date) + 3 day wait before paying ( this is on me) = $31 ride on a couple mile toll road.

6 years ago

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Reply from doxo

Hello, thank you for your review.

First off, I'm very sorry to hear about this situation. I can assure you that this is not the experience we'd like you to have with doxo. We are actively working to improve processing speed, and your payment method can change how long your payment processes (credit card tends to process more quickly, for example).

If you haven't already, please make sure to contact our Customer Care team at so that we can look into this situation with you. We offer 24/7 email, phone, and live chat assistance at .

Thank you for your patience.
--Adam,
doxo Support

Sep. 23rd, 2019

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Candice Carroll Chandler, AZ

I use this to pay two of my bills, if it wasn't for the 3.99 charge I would use it for all my bills..eventually because of this $3.99 charge I will stop using it and find another way to pay pay those 2 bills

7 years ago

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Reply from doxo

Candice,

Thank you for your message--we love the feedback!

Fees vary based on what the provider/payment processor is charging us. While we’re actively working with billers to reduce both fees and overall processing times, there are times when we need to pass those fees on to the consumer. You’ll see them in the payment flow (prior to confirming payment) where they’re based on the biller and the type of payment (bank transfer, debit, or credit card). Until we get to a point where we can offer more billers at a $0 fee, I can understand your desire to pay directly.

However, if you have a few hard-to-pay billers, or those that don’t accept online payments, the convenience of making these payments from a single account can (for some people) offset those fees. We encourage all our users to pay in whatever method is best for them.

Thanks!

Nov. 9th, 2018

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angela walker Oklahoma City, OK

I think it is crazy you have to pay additional fees to pay your bill and please continue to find was to get to accounts faster to pay a bill Thanks

6 years ago

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Reply from doxo

Hi Angela,

We appreciate your review, as we are constantly looking to improve our affordability and lower fees. Currently, our most affordable option is paying by ACH (debiting directly from your checking/savings account), as opposed to paying by credit or debit card. Bill pay reminders are always free, as well!

Additionally, with a doxoPLUS subscription, all payments you make via your bank account are completely free. We hope you'll give us a try.

Thanks again for your feedback!

Best,
Lisa

Nov. 6th, 2019

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Karine Bennett

Automatic payments have been a problem. But otherwise I'm happy with the service. What pays the balance every month, but it won't let me.

6 years ago

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Reply from doxo

Hi Karine, I'm very sorry to hear that you've had some trouble with our auto-scheduling system! Have you reached out to Customer Care team for some assistance? You can do so 24/7 at !

Thank you for your review and let us know if we can be of any further help.
--Adam
doxo Support

Sep. 4th, 2019

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Janine

I think it’s unfair to charge 3.99 for a person to pay a bill on line or any other way. We have to pay our bill. This is a ripoff

7 years ago

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Reply from doxo

Hello Janine,
Thanks for sharing your experience with us, we need to hear from you and others as we work to reduce costs and delivery fees for many of our customers and providers. If available, paying via ACH (bank) method is typically the least expensive. Ultimately, when your provider connects with us electronically, we'll be able to process electronic payments faster, and with a no cost delivery fee! If you have more questions please call our Customer Care Team at 206 319 0097.
Joe

https://support.

Apr. 11th, 2019

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Stacie diann walker Newark, DE

I don’t like that I can’t get a copy of my payment history

6 years ago

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Reply from doxo

Hi Stacie,

Thank you for reaching out! You can access your payment history if you log into your doxo account on and, on the sidebar on your account home screen, click on the name of any of your billers. The account activity shown there will be your payment history for that particular biller. If you'd like any help navigating this, our Customer Care team will be happy to help! You can email them at support@, or contact an agent on our 24/7 live chat at https://support..

Thanks,
Lisa

Nov. 20th, 2019

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Ryan Latour Humble, TX

System works fine but the transfer fee is extremely expensive

6 years ago

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Reply from doxo

Dear Ryan,

We appreciate your feedback as we are constantly working to lower fees. Currently, our most affordable option is paying from a bank account (debiting directly from your checking/savings account), as opposed to paying by credit or debit card. Bill pay reminders are always free!

If you have any questions please feel free to reach out at .

Best,
Lisa

Nov. 14th, 2019

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Pamela Wyatt Irving, TX

promt payment posting,There is a charge for the service.

6 years ago

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Reply from doxo

Hi Pamela, we appreciate your feedback! I'm glad that we could get your payments up to your biller quickly.

We do understand your frustration regarding fees - as a quick note, we do offer a more affordable option of paying via ACH (directly debiting from your bank account), if you haven't used that already. You can check that out on your doxo Wallet:

We do also offer free bill pay reminders! Please contact our Customer Care team at if you'd like more information on that. Thank you again and please let us know if there's anything else we can do to improve!
--Adam
doxo Support

Aug. 8th, 2019

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Ange Clarksburg, WV

I enjoy how I can have all my bills in one place.

8 years ago