CreativeLive

Smarmy hipster production, too cool for some cool people. Signed up for some classes & I kid you not, was electronically harassed via email without any provocation. This was of an extremely personal nature & shocking. Truth is, the videos are awkward, slow, and aggressively mediocre. Insulting PAYING clients might be the in thing now but don’t expect that to last.

Knowing what I know now, I wouldn't have signed up because they don't offer refunds after the first month, and after that you are stuck with the year-long subscription and there's no way to get out of it until the year is up... I contacted cx support and they were pretty rude and terse about it when I asked to cancel my subscription, as if it was masterclass quality or something... lol Their learning content is just pre-recorded lectures with 50% of it actual useful learning content, and the 50% is just the speaker being conversational with the audience or rambling on about their personal life... I didn't come here to listen to you talking about your daughter and her college life, or to constantly hear the same audience member provide commentary on every other thing.. The content is decent and the website is easy to use, but I don't think it's worth the money.. If you do subscribe for only a few topics, you'll probably regret it, because there's only so much on there to be paying almost $20 a month to be stuck for an entire year.. I should have just subscribed to masterclass tbh.. It might be theoretical, but at least it's worth it with who they have on there

After buying a few seminars I can't give CreativeLIVE more than 2 stars. The first seminar was on lighting and posing for beauty shots. The intro showed some great shots by the photographer. Unfortunately once you got into the seminar the photographer explained that ALL the photos used in the promo were natural light, not flash. The photos she took during the seminar looked like they were taken by someone just learning how to use flash/strobes, not someone teaching how to use them.

I had a very bad experience with the customer service of this company. The senior member didn't read properly my questions just providing me standard answers and showing a lack of knowledge of their system. 4 days to have the solution to my problem and in the meantime the deal I was trying to purchase expired so I couldn't take the course at a discounted prices. He also ignored my requests of escalation and to speak with a manager to complaint about how the ticket was being dealt with. I certainly won't purchase a course that costs hundreds or thousands of dollars if that's the level of help I will have in case of issues. Never felt this way with other companies.

I have purchased a large library from CreativeLive, and I feel as if the instructors just talk over your head. I have spent hours trying to comprehend lessons, and not make heads out of tails. I have currently started using Lynda.com and so much happier with the instruction. I feel as CreativeLive provides creative advertising to draw you in, but once your in you lose ! I am trying to learn, and I refuse to be a loser.

This is a hard review for me, as their classes tend to be very good. Their customer service --in a word--STINKS. Let me provide an example: There was an issue that they chose to satisfy by providing a credit (by way of a credit code) rather than a refund. Then when i attempted to use the credit code it did not work. When i contacted them they said their system could not give a refund and they would issue yet another credit code. You know where this goes from here.

I purchased several classes with the understanding the classes would be available indefinitely. i haven't used the classes for some time and when I attempted to sign in, my account was not found. My password didn't work. No classes were listed. I called the help number but referred to email for support. no response yet.

Sucks, class went on sale one hour after purchasing, ask for adjustment was denied., Bought many classes over the years.,

False advertising. Presented as a free course and only the intro is free.