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incfile.com

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4.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: June 9th, 2020

Headquartered in Houston, Texas, incfile.com makes registering a company a simple and straightforward process. In addition to helping businesses get registered, incfile.com offers a full suite of startup services, such as banking and bookkeeping. 

Since its inception in 2004, incfile.com has assisted over 250,000 entrepreneurs and small business owners. Whether you’re starting an LLC, S Corp, C Corp, or other business entity, incfile.com’s mission is to provide you with a superior and modern experience. 

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The Good

  • Free LLC Filing
  • Business Resources and Tools
  • Company Transparency

Free LLC Filing

While most other companies in the industry often charge a filing fee and a state fee, incfile.com offers business owners free LLC filing. Keep in mind, however, that you will still have to pay the state fee. 

Additionally, all infile.com’s packages include a full year of registered agent service (a requirement for all LLCs), free business tax consultation, lifetime customer support, online access to incorporation documents, next business day processing, and more. 

Business Resources and Tools

Entering the business industry requires entrepreneurs to know every little detail about their company. To make this easier, incfile.com provides a list of the most popular business resources and tools available. Consumers will find state-by-state filing times and prices, ongoing filing and compliance requirements, state-by-state guides for forming an LLC, state-by-state guides to forming a corporation, complete details on registered agents and their function and more.

To find this information, consumers can visit incfile.com’s website and select the Learning Center tab. 

Company Transparency

incfile.com prides itself on dedicating time and effort to each of its clients. The company strives to keep clients up-to-date throughout the entire process and makes clients aware of any additional post-filing fees. 

The state you reside in will determine state fees. For example, according to incfile.com, Nevada has very “expensive fees that are due within a close proximity of an entity being filed.” 

The company strongly urges consumers to use its website to look up your state’s filing fees and any annual costs and requirements.

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The Bad

  • Mixed Reviews
  • Cancellation Policy

Mixed Reviews

There are a number of favorable reviews on BestCompany.com for incfile.com, but occasionally, consumers will come across a review that does not favor the company. 

The number one complaint of these negative reviews are about incfile.com’s customer service. Many consumers complained that they tried calling and emailing the company, but their messages went unanswered. 

However, several reviews praise the company for its customer service. 

Cancellation Policy

Incfile.com does not offer a 100 percent satisfaction guarantee (something many competitors do). Instead, incfile.com charges a $30 cancellation fee. 

Additionally, the company will only issue a refund if you request it before submitting your payment to the state (which is generally sent within 24 hours of placing an order).

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The Bottom Line

incfile.com is great for anyone looking to start a company on a strict budget. The company offers free filing (plus the state fee), and when compared to other companies in the industry, this is extremely affordable. However, this company may not be for you if you plan on relying heavily on incfile.com’s customer service (as several clients felt their questions and needs went unanswered). But overall, we recommend incfile.com for its LLC services.

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Star Rating

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3.9

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59 Reviews

Review Breakdown

5 grade

69%

4 grade

3%

3 grade

2%

2 grade

0%

1 grade

25%

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Tyronny Melendez The Bronx, NY

Incfile is the best all around in so many ways i used them twice and so have a few people i know and here is why...So as many of you know there's alot of other companies like zenbusiness and legalzoom but here is the catch they charge way too much for them same services and take much longer to send you everything plus they charge a higher fee than the state requires you to pay for your LLC which makes no sense... i filed with incfile twice and both times the process was seamless and received my papers thru email pdf form within 2-3 days and then another 3 days to get the actual physical papers in the mail with regular shipping nothing expedited so in a week I had everything done unlike legalzoom that tells their customers 30 days or 15 days if you pay a huge premium, i would always choose incfile every time and continue to recommend them they won't disappoint at all and their customer service response is quick i misspelled the LLC name the first time i got a LLC and i reached out to them right after and got it fixed no issue whatsoever they responded to me within minutes :)

4 years ago

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Anthem Gun Aether Huntington Beach, CA

Just wanted to take a moment to compliment Deziree that took my call the other day. She is extremely knowledgeable, has ZERO "sales person" in her presentation, you can tell she smiles through the call and while sharing knowledge and because of how amazing she was on the phone, I decided to switch from using Legalzoom (they are a great company too, I just wanted to try a new company and Deziree was the motivating factor...) BECAUSE of Deziree. Please honor her amazing representation of your Brand by recognizing her great presence on the phone to help us customers. She's amazing! (sending a copy of my order to your co!) Happy to have found your company and to have met such a great young lady on the phone that CARES about her job and about customers.

5 years ago

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Wilbur Hudson Denham Springs, LA

Of the companies I considered using this was the most cost effective. It was straight forward and easy to use and the customer service was great. The fee structures of some of the other companies such as Legal Z were not so upfront and not so user friendly. Other services kept adding fees, so what looked like a bargain in the beginning became expensive. If I had went with them I would have paid much more. This was easy fast and less expensive to get filed in a reasonable amount of time. Of all the services I considered incfile offered the best combination of service, ease of use and cost. I highly recommend incfile. Will H.

6 years ago

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william mcnamara Santa Monica, CA

William Mcnamara Feb 17, 14:03 CST Mannie is excellent. He is the best thing about your company. Mannie is the only person who would call me and fix all the problems. I never give reviews or ratings because I don't have the time which is why I'm a little disappointed in the miscommunications with incfile. I've just recently opend TWO LLC's with you guys as well as making a business partner use incfile. Again, Mannie is awesome

4 years ago

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Ulla jakobsen Huntington Beach, CA

I called this company for some information/inquiry about their services and to see if they were a good match for me and my startup. Andrew helped me and was refreshingly easy to communicate with. He answered All my questions in a professional manner and had great knowledge about the silver package I was inquiring about. I received Wonderful service.

5 years ago

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Kathryn J. Spring, TX

As a new business owner, I was lost as to what to do or where to start. I did not have much money to start the business so finding a low costing but reliable service was important to me. After researching I came across Incfile and spoke with their staff. They were very helpful and very informative about the entire process. I placed my order and had my LLC filed faster than they quoted to me. Thank you Incfile for your help and for the services you provide!

5 years ago

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Randy Harris Ellijay, GA

IncFile, LLC is absolutely the Best. Deziree' handled our request and answered all of our questions and was excellent to work with! If you are looking for help with setting up your company, look no further, you will not be dissapointed!

5 years ago

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M.Hamilton Los Angeles, CA

Long story short I was in a time crunch to open my company so, I came to incfile.com again and, after a brief mix up Mannie was able to rectify the situation and, get me what I needed. I was starting to have second thoughts about using the service anymore...Now I will be back appreciate the service.

5 years ago

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Chad Glendale, AZ

I recently discovered incfile online and was glad to see the variety of resources offered. I began filling my articles of organization by myself but when I found that incfile would do it and provide not only a statutory agent but a virtual address, I was all in. Thanks to incfile for getting it together enough to get it together for me!

5 years ago

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Rollin Crittendon Brighton, MA

Incfile was nothing but helpful to me this past week. I wanted to dissolve and LLC, and had that on auto-renew. After auto-renew kicked in I reached out to Incfile to dissolve and get a refund for the auto-renew. They did everything, smooth as butter, no problems! I have also found their UI really pleasant, so kudos on that too!

5 years ago

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IEVGEN RAZORONOV Clearwater, FL

I have registered my company through incfile. It was easy and straightforward process. when time came to cancel their assistance in managing it, incfile representative Santiago did process my request almost immediately without any unnecessary questions. Thank you, Santiago. Great service

5 years ago

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Mouli Laurel, MD

I am pleased with Incfile services since the incorporation of my business 10 years ago. The services such as registered agent, maintenance of website and email services are easy to use. Their customer service is prompt and efficient.

5 years ago

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Gerardo Rivera Katy, TX

I needed to cancel my renewal, due to inactivity on the new biz. Julian took care of it immediately. He sent me confirmation of the cancellation and the reimbursement to my bank account in less than an hour. That's service. I highly recommend using IncFile! GR. Houston, TX

5 years ago

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Ryan S Gerenstein Homer Glen, IL

I worked with Andrew B., he has been one of the most helpful reps I have worked with period!! He spent whatever time I needed to assist me in filing my LLC, was always available and very nice! I couldn't recommend them more, plus they were priced better than everyone else!! Thanks again IncFile and especially Andrew B.!

5 years ago

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James Moyer Los Angeles, CA

Can’t say enough good. Had originally planned to use Legal Zoom to form my LCC, but after comparing prices I decided on IncFile and I’m very glad I did! Everything was done lightning fast, and everything was explained perfectly. I will be back for future use, great prices!

5 years ago

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Michelle

The customer service I have received has been top notch with prompt replies, helpful information, and I have felt like I've dealt with very genuine folks each and every time. Thank you for the valuable service you provide and the friendly service on top of it all!

6 years ago

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Adried

Great company, really informative and their plans are very complete. You can rely on them duing the hole process,t hey will assist you in any inconvinience may occur, which for me is really important!

5 years ago

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Nikki Portland, OR

They are a great company to work with. When I have a question they provide quick, reliable information. Recently I needed a change to my LLC and they took care of it right away for me. I'm very happy with them!

5 years ago

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Sam el bedewi Hayward, CA

I have been dealing with incfile for almost 5 months now, im satisfied with their service as well as after sales customer service, they respond on time and provides accurate feedback.

5 years ago

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Tom Oceanside, CA

Great working with Mannie on getting my application fixed after I made a mistake on our new company name. Super fast response time and understanding our need to change the name.

5 years ago

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Justin Middletown, DE

I am a huge fan of efficiency and Santiago displayed just that handling all my inquiries by phone/email from start to finish Santiago and peers at Incfile.com absolutely strive to provide exceptional sercice. 💯

5 years ago

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Richard Beetschen Hatfield, PA

Was the easiest time I had creating an LLC. They did all the work and best of all, it was done in less than 3 days. Talk about quick. Will definitely be telling my friends who are looking to start/create an LLC.

5 years ago

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Ather Iqbal

Very professional and great people to work with. I was sort of lost and worried about setting up my LLC till the time I called them and it took like half an hour to do the things with their great help and support... bravo

5 years ago

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Armand New York, NY

Great Support team, when you send an email you get a reply the same date! Another thing is the Virtual Address is $30/month, something to take into account!

5 years ago

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Phil Mrzyglocki Melbourne, FL

Incfile.com has possibly one of the best and most responsive customer service departments I've ever worked with, not just in their industry, but in general. 10/10.

5 years ago

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Mayer Schwartz Monsey, NY

this company gives you the best costumer service and is especially good for one who doesn't have a lot experience in opening corporations

5 years ago

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Don F. Alexandria, VA

Very impressed with the thorough explanation and support i've received from incfile! The whole process has been easy and seamless!

5 years ago

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Bonnie Fountain Valley, CA

I got professional advice, quick response, and great support from incfile.com. I really appreciate that.

5 years ago

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Bill Tenny-Brittian Columbia, MO

I needed some customizing of the agreement and they took care of it on the same biz day. Awesome!

5 years ago

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Paul Sabo El Mirage, AZ

Inc responds quickly to requests. Have used them several to times. Best prices as well.

5 years ago

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Cesar Laredo, TX

A really good company with an amazing customer support that will help you with any inconvenience.

5 years ago

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Hana Ahmed-Daahir Obock, OB

Quick responses, effective communication & highly knowledgeable.

5 years ago

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Michael Williams Castle Rock, CO

incfile.com was able to turn around a quick task within 24-hours! Thanks!

5 years ago

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Bill Chen ,

It is a very good company with excellent service. I really like it very much.

5 years ago

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kunal chheda Medford, MA

Customer oriented. BIased for action when I needed help from the team.

5 years ago

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Michael H. Abingdon, MD

Easy and great, I am thankful I chose incfile from the other websites

5 years ago

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Graziela Villegas Austin, TX

Great customer service and support. Made the process very simple.

5 years ago

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Dewayne Norfolk, VA

The support that they gave me was a quick and a timely manner

5 years ago

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Grass Seekers Durham, NC

Quick and easy to get information about the service

5 years ago

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Leah Norwalk, CT

Samual was extremely helpful & made my experience better!

5 years ago

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Oluwatosin Oderinde Brooklyn, NY

Great experience! Super service delivery.

5 years ago