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USLegal

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1.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 6th, 2024

Since 1997, USLegal has been a pioneer in making legal services more approachable, accessible, and affordable. The company is one of today's leading providers of online legal information, products, forms, and services.Its web properties include USLegal.com, USLegalForms.com, FormsPass.com, and more. 

If you're looking for a state-specific form, USLegalForms.com is the largest, oldest, and most acclaimed source for downloadable legal forms on the Internet.

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The Good

  • Services and Legal Form Access
  • Subscription Plans
  • Form Accuracy
  • Customer Support

Services and Legal Form Access

USLegal provides businesses and individuals in need of legal documents. Whether you need documents for business or personal purposes, USLegal will most likely have something of use to you. 

Attorneys founded USLegal, so you can have confidence that the documents are valid and have been used in their respective areas before. 

USLegal offers documents for both business and personal legal processes. Personal documents available include:

  • Real Estate Forms
  • Estate Planning
  • Family Law
  • Landlord-Tenant Forms
  • Business Forms
  • Power of Attorney
  • Name Change
  • Divorce
  • Affidavits
  • Small Claims
  • And more

US Legal offers the following business documents:

  • Pre-Incorporation
  • Stock Certificates
  • LLC Operating Agreements
  • Employment Agreements
  • Independent Contractors
  • Corporate Amendments
  • Dissolution
  • DBA Registration
  • Construction Liens
  • And more

Subscription Plans

USLegal offers two subscription plans to those who need unlimited access to various legal forms. 

The Basic plan gives users unlimited access to over 85,000 US legal forms. You can easily and quickly download personal or business use documents. You can also store any form you'd like online and print them out whenever you need them. 

The Basic Plan costs $8 per month (if you sign up for the annual plan). If you choose the monthly plan, you will pay $39 per month.

USLegal's Premium plan includes all the Basic plans features plus Document Management, E-Signature, Online PDF Editor, pdfFiller, SignNow, Completion Services for Last Will, Power of Attorney, and Living Will/Health Care Directive, and 50 percent off Business/Legal Entity formation services (a discount up to $150). 

The Premium plan costs $15 per month (with the annual plan). But if you choose the monthly plan, the cost jumps up to $59 per month. 

Once you sign up for a subscription plan, all documents are immediately available to you to access, print, or download. 

All data is stored in U.S.-based Amazon S3 data centers with military-grade physical security. Additionally, any data you send is protected with a 256-bit encryption algorithm.

You can cancel your USLegal Forms subscription at any time. There are no contract requirements and no penalties for canceling.  

Form Accuracy 

Each year, USLegal's expert team of lawyers and paralegals adds new forms and updates to the existing ones to ensure the industry-leading quality is maintained.

Throughout the company's 20 years in business, USLegal's team of lawyers and paralegals have been working hard to build the largest state-specific legal forms library.

Customer Support

If you need help, USLegal has a live chat feature in the site's header that connects you to a customer service representative. There is also an 877-number in the header if you prefer to call. The customer service department is available Monday–Friday 7:30 a.m.–7:00 p.m. Central Time.

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The Bad

  • Lack of Social Presence
  • No Free Trial
  • Individual Advice
  • Limited Educational Resources
  • Website Organization

USLegal will not file legal documents on your behalf — you will need to complete, review and file them yourself. USLegal does not provide any other legal services either. There were a few other things that are concerning regarding the USLegal service:

Lack of Social Presence

This company has been around for almost 20 years. Scores are not based on what a company's social media presence is but USLegal has less than 50 likes on Facebook. For a company that has been around as long as it has, it should have jumped on the social media band wagon long ago to get a better presence in that space.

No Free Trial

A free trial from USLegal would help potential customers feel comfortable with using their products and services. There is a money-back guarantee but those conidering using USLegal may be more willing to sign up if there were a promotional deal offering the first five documents free, for example.

It would be beneficial to both USLegal and potential customers to have a free trial available for anyone interested in using the services of USLegal. 

Individual Advice

There is an Ask a Lawyer live chat feature on the USLegal site that will answer basic legal questions. However, you will not be able to speak with an attorney for personal guidance or have an attorney review your forms before you file them.

Limited Educational Resources

USLegal's website does not include any information about the accuracy of its documents or the crediblility of the advice in the legal guides and handbooks. This makes it difficult to determine that you are reading the best legal advice and purchasing the correct forms for your needs.

Website Organization

Navigating USLegal's website can be a challenge. The site layout is inconsistent, so sidebars and features may move as you click from page to page. In addition, you will not be able to click back to a previous page once you're on certain pages. This may create some additional confusion and wasted time spent looking for what you need.

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The Bottom Line

If you need multiple legal forms, USLegal's package options may save you money. However, you may not save much time because you'll still have to complete, review, and file the forms yourself. If you're sure which forms you should use and familiar with the legal process, USLegal will likely meet your needs; if you could use more guidance, you may want to opt for a company that gives you access to lawyers and filing or review services.

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Star Rating

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1.3

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13 Reviews

Review Breakdown

5 grade

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4 grade

0%

3 grade

8%

2 grade

8%

1 grade

85%

Sentiment Criteria

Value

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Quality

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Carol W Vancouver, WA

I find the marketing on their website somewhat misleading. I needed one set of forms, but when I clicked on that form, I was immediately sent to the Subscription page. Because it involved legal signatures, I signed up for the premium package for $15/month. Their site clearly states that if you decide to cancel, you can deactivate and will not be billed again. I was surprised to see an immediate credit card charge of $180 for a full year's subscription, but downloaded the first set of forms. After a week, we decided to use a realtor, and I followed the specified steps to cancel the subscription online. I did not get a confirmation of cancellation, so called them after several days and had to have a rep cancel it. The refund was for $121, not the $165 I expected, which means they charged me $59.00 for one set of documents and a month's subscription. I am not impressed.

3 years ago

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Reply from USLegal

Carol hi! We are very sorry for any confusion/ misunderstanding caused! Just to clarify the situation: As soon as you cancel your subscription, you won’t be charged again. However, you can use your subscription up until its expiration date. Our monthly rate for a Premium Subscription is $59.00. Since you wanted to cancel, we could not offer a full refund as you had downloaded some forms by then. Therefore, we charged you for one months subscription which is $59.00, and this subscription expired a month after you started. The $15.00 rate is only available if you pay a year in advance. You get a much cheaper rate for making a one-year commitment.

May. 14th, 2021

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FG Anaheim, CA

Misleading experience by USLegal. Just need one form. They advertised monthly billing, however billed me for the whole year, despite their mention I could cancel any time. Anytime means I can cancel...sure, but they still want to collect a whole years price.....And this for just one form. Even if this company has lots of experience in legal matters, they are operating very unethically and ripping customers off with a full years subscription for a single form. Since I argued that I will complain about this company, the said the will refund part of the money. MISLEADING and UNETHICAL. ROBBING CUSTOMER MONEY

3 years ago

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Reply from USLegal

Hello there! We are very sorry to read all of the above. Since there are only initials here, we can't really comment anything specifically, sorry. Did you get the refund for the rest of the year by now? Hopefully yes! If you would like to continue this conversation, please contact our Support: +18773890141. We hope to see this settled as soonest!

Oct. 12th, 2021

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Debbie San Antonio, TX

Paid $300 for online Divorce service on 01/10/19, received an e-mail with my login information and instructions on how to complete my 2nd questionnaire. Logged on to the website and it immediately took me into the payment screen, I toggled through the website and received a message stating no forms available. Called the support number on file, waited forever and when I finally spoke to someone I was asked to e-mail a screen shot of proof of payment which I immediately did. Still no forms, all I was told is once you send the screen shot your questionnaire will be released. Next day..still nothing so I called again to support, I received confirmation my e-mail and screenshot was received and it would be forwarded to a Case Manager to again have my questionnaire released to my account and this time told it would take 3-4 business hours. I gave it 3 hours and AGAIN called in and spoke with the same person who was giving me the run around. Being that the cost was $300, this is a online service and the support team that I have been calling to failed to give me the reassurance I needed I canceled my order. After going back and forth and convincing the support team that I was dead set on canceling this order and needing a full refund I now have to wait 3-4 business days for the billing department to reach out to me in order to process my refund. I was already skeptical about using a online system to file my divorce and USLegal reassured me NOT to ever have legal documents purchased and processed online! I will post my experience on every site I can to inform others not to go this route.

5 years ago

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Ron Peteuil

I tried to see if the had a form that I could use. I had to sign up for $15/mo to check it out and was charged $180. When I tried the cancel the best they could do was change my account from $15/mo for 1 year for $180 to a 1 month account for $59. No thanks, lost this customer for life! Trying to get my money back

11 months ago

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Reply from USLegal

Ron, hello again!
We understand you are upset but our reply will remain the same, no matter how many times we read your review on various platforms, sorry.
$15 per month, or $180 / year is the annual offer only. Meaning you have to pay for the whole year in advance and then use the service also for the whole year.
Paying month by month is always more expensive, pick any software you prefer for comparison here.
We are very sorry to hear you've chosen the annual plan by mistake, instead of a monthly one. Our Support was doing their best to provide the optimal solution in this case.
Since your account had registered use of form(s) and downloads statistics as well, we are unable to provide a full annual refund for you (there's proof of use, thus, the system won't allow 100% refund). We had to charge you as one monthly and then our Support compensated the rest of the year.

Jan. 3rd, 2024

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Ann Yattoni Springfield, IL

Looks like many of us are in the same spot. Think we are paying $8 for one form only to be charged $96 for a year. Supposedly once you download anything they will refund you $57 but they keep $39. They say I did but I do not have any forms and will defintely not log back into their website as afraid they may charge me again. Be careful as their website is VERY MISLEADING.

2 years ago

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Reply from USLegal

Ann hi! We are very sorry for any confusion caused! Our system of records shows that you have downloaded forms from our library, thus, we've kept the charge for one month and compensated the rest. If you would like to dispute this, please contact our Support here: https://support.uslegalforms.com/ (no need to be logged in). We hope to see this settled soon!

Jun. 28th, 2022

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Review Source

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John Wall Azusa, CA

I clearly said I did not want any additional charges yet they signed me up with ID Secure without my consent charging me 20$ for service I never used . This service couldn’t even help me stating I would just have to do a small claims on my own. Don’t try it . I said no to extra charges yet here I’m here calling places to cancel

1 year ago

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Reply from USLegal

John hi! Are you sure this review is related to US Legal Forms (as in uslegalforms.com)? We do not have anyone with your name in our database. Also, we do not have charges in the amount of 20$ for the service. Please give it another look, thank you in advance!

Oct. 30th, 2023

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Jaimie Van Antwerp Lynch Station, VA

Would love to rate them less than 1 star. The documents were useless and the refuse to refund any payments other than the 30 days. Customer service was a joke and not something I would call a service. I would highly recommend not using them for anything.

1 year ago

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Reply from USLegal

Hello Jaimie!
We have just reread all of your family communications (for both family members that is) with our Support and at this point we could only confirm that our Billing Support was following all the necessary protocols on your case, refund included.

We are very, very sorry to get to know that you have not noticed monthly transactions on the card for more than a year. On our side, there is literally no way we could have known you did not need the subscription for that long.
Our refund policy covers the last 30 days. Thus, our Support has issued a full refund for August 2023, no questions asked whatsoever.
Unfortunately, the system works that way that we are unable to revert any charges older than 30 days.
We full understand your frustration and sincerely would like to help, however, this is the time limitation that we simply cannot violate. Our Billing Support really did everything they technically could.

Aug. 15th, 2023

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Louis Sidebottom Cambridge, CAM

I just recently recieved a charge of £143.12 from uslegal to my bank account I cannot remember ever using their services and there is knowone to talk to to sort this issue out i am I desperate need of the money and this charge was a massive shock. If i could get it sorted it would be great otherwise there is knowone to contact.

2 years ago Edited June 20, 2022

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Reply from USLegal

Louis hi! Many thanks for reaching out! We can't find you in our system of records, and the charge is actually in the amount that we do not normally have. Is there a possibility you were charged by pdfFiller? This is an online PDF editor and partner solution, it has an integration with US Legal Forms. The amount in question looks like their annual plan. If this was a mistake and you don't need that, please email their Support at support@pdffiller.com. Hope this helps!

Jun. 20th, 2022

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Ana CA

If you order 1 form through their subscription pricing the cost is $39. The pricing is not readily transparent, as thier website FAQ suggest signing up for the subscription, printing your document then cancelling your subscription. This would leave one to believe the cost is $8 for the document , not $39. I will not use this sevice again.

3 years ago

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Reply from USLegal

We are very sorry for the confusion caused, Ana! Please allow me to explain the pricing here.
The annual price is always paid upfront and is for the users to save up to 80% as compared to monthly prices. For example:
The regular monthly price for the Premium plan is $59 but it is reduced to $15 if you pay the whole 12-month sum upfront. For the Basic plan, it is $39 if paid monthly and $8 is paid annually.
If you intended to use the US Legal Forms only once, we can surely cancel the autorenewal. In this case, you won’t be charged in the future and will have access to the forms and subscription benefits until its expiration date.
Please let us know how to proceed, here or email your decision to support@uslegal.com
Many thanks in advance, and let's have this settled!

Jul. 23rd, 2021

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Ms. Nataly TIKITIKI ,

Do not use it!!!. This service is totally fake their type of document that they file is unreadable by the court, they returned my documents because their pdfs formats were not legible. That's not all they never answer the phone so I think there is something catchy about this thing.

4 years ago

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Reply from USLegal

Nataly hi! We apologize, we only recently saw your review and it was actually the reason why we claimed our profile here, on BestCompany. So, this took a while, apologies again.
We understand that your case is from October 2020 but we are ready to investigate and settle this if you could provide more information? If you still recall which form it was, please email hilda.demartini@uslegal.com
Thank you! And sorry again.

May. 14th, 2021

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Patty H Noblesville, IN

I can not believe you all don't even have the form or forms I need for a simple reversal in an fake adoption case or even a peition to terminate parental rights on a stepfather those forms need to be located at the self serve at the court house for pro she's also you can not tell you that you don't have them that's ridiculous 😠

5 years ago

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Sharon Fullerton, CA

After writing to US Legal about my dissatisfaction of the response, it has since refunded me my cost.

5 years ago

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KMcqueen _Tv Asheville, NC

I need my money back y’all took 18.90 and I been cancelled the membership

9 months ago

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Reply from USLegal

Hello there! Are you sure your review is on the right page? Cause we do not have such prices as $18.90.
Please see our pricing options here:
https://www.uslegalforms.com/pricing/
Also, we can't really recognize you by the nickname. We have nothing recorded for KMcqueen or similar wording.
If you are sure that this charge is related to US Legal Forms, please chat with us here:
https://support.uslegalforms.com/ (there's also a phone number on this page).
Thank you!

Mar. 8th, 2024