FairShake is a consumer protection company that assists consumers in pursuing recourse when corporations or other organizations have wronged them through unfair fees, bad business practices, unfulfilled promises, or other breaches.
FairShake has served more than 10,000 complaints ranging from debt recovery to legal claims to corrected refunds. The company publishes testimonials and sample cases online and provides a great deal of transparency as to the type of claim that may be suitable in winning successful outcomes.
FairShake offers a clear, step-by-step process for individuals who are frustrated or disenchanted with a corporation that has wronged them in some way. The company’s website outlines clear steps consumers can take to address grievances.
This is very important for consumers who feel that nothing can be done to remedy their situation, especially when a corporation seeks to minimize losses and avoid fair dialogue.
Customers submit claims to FairShake, take legal action, and participate in a settlement or formal hearing. For corporations that use high powered lawyers to intimidate unhappy customers, the street credibility of FairShake’s history resolving more than 10,000 claims gives “the little guy” a degree of leverage otherwise unobtainable. FairShake seeks to equalize the playing field by putting real legal power back into customers' hands.
The company lists previous and current claims in a transparent fashion on its website, and the list is truly impressive. Ranging from clearing up hidden fees, restoring services that have been paid for but not provided, resolving drawn-out settlement cases, and much more, FairShake seems to have seen it all. The company will hear and review customers’ claims, as well as give voice to their complaints — and if action is possible, a clear process to move forward.
Although claims are free to submit and the company only gets paid if customers win the case, the downside is a pretty steep 20 percent commission on claims over $100.
For small claims, for example a $500 settlement; 20 percent is a bargain ($100 fee). However, if any major money is involved — say $25,000 or higher — the price is quite a chunk ($5,000).
With that said, most legal resources charge upwards of $400 per hour, regardless of whether a claim is resolved or not, and many of FairShake’s customers have tried traditional routes to resolve issues and not had any outcomes for months or years.
The important thing to remember here is that customers will walk away with 80 percent of the settlement outcome, with zero down along the way.
It should be noted that FairShake is not a licensed legal firm, but a company that provides services resolving claims through process of negotiation, mediation, and following up on arbitration procedures.
For customers in serious legal trouble, already in process on court, civil, or criminal matters, this may not be the right venue for resolution. However, it’s worth submitting a claim to FairShake anyway, to allow the company to evaluate the situation and provide guidance as to whether or not they can accept the case.
Other companies like LegalShield or RocketLawyer do actually provide verified legal counsel for paid services, so customers can consider these options as an alternative.
For customers seeking to dissolve disputed debts, there is another catch with FairShake — 10 percent of the discharged debt will be charged to customers for FairShake’s fees. Again as with the success fee, this only becomes problematic the higher the stakes are.
For a $1,000 debt to be discharged, a $100 fee is completely reasonable. For individuals trying to resolve a $100,000 debt, receiving a bill from FairShake for $10,000 may not be workable, although certainly more so than paying all $100,000. Customers should make sure that the compensation structure aligns with the role FairShake would be playing in resolving matters, before accepting the terms of the services.
Customers could try using LawDepot or RocketLawyer to draft their own legal documents if it is simply a matter of needing paperwork to move an issue toward resolution; however, if actual support and negotiation are needed, having FairShake in one’s corner is hard to beat.