Avvo

• Services
• Simple, Unique Process
• 100 Percent Money-Back Guarantee
• Pay Per 15-Minute Session, Not Monthly
• Quick, Immediate Response Time

Services

Avvo offers a number of helpful services and features as part of their business model. Not only is their process unique and simple, but they also back up their services with a guarantee. Anyone can pay online and have a phone call with a lawyer to help answer any legal questions. Additionally, all of Avvo's lawyers have a rating of four or more stars, which is based on Avvo client reviews. Other beneficial services include:

Simple, Unique Process

The process of receiving legal services is made easy through Avvo Advisor. All you need to do is go to the website, type in your zip code, select a legal topic, pay online, and a lawyer will call you within minutes.

100 Percent Money-Back Guarantee

People may worry about paying prior to receiving service, but Avvo Advisors has a 100 percent money-back guarantee. If the lawyer did not fulfill their duty, you will receive a full refund promised by Avvo Advisor.

Pay Per-15 Min Session, Not Monthly

People who have legal questions don't have to pay a large amount or even a monthly amount with Avvo. Anyone can get their questions answered with a 15 minute phone call for just $39.00.

Quick, Immediate Response Time

Once you pay for the service, a lawyer that is trained and specialized in the local region will call within minutes.

• Review Platform Limitations
• Issues With Legal Question Board

Avvo offers many innovative benefits to their services, but they do have a few points of concern. Avvo has created an online question board for people to ask legal questions. This may seem like a great resource, but Avvo is using it as a competition for their attorneys to earn points and improve their overall status with the company. Other limitations include:

Review Platform Limitations

Attorneys are only rated through the Avvo service. That means that Avvo filters all of the review on their own lawyers. Users will not be able to go to another platform to see how a specific lawyer ranks. Instead, they are forced to trust what Avvo has published.

Issues With Legal Questions Board

Avvo allows consumers to post legal questions and attorneys to post responses to those questions. By answering the questions, attorneys earn points which improve their status to become the "Leaderboard" of the contributors. This is concerning as attorneys are answering a question that is from a different state than the one they are certified in and they do not have the knowledge or expertise to know how to really help the person. Some attorneys were even posting fake answers to questions just to boost their contribution level.