Name: Synchrony Bank
Rating: 1.1

star star_border star_border star_border star_border

John Curry La Grange, GA

Closed my account for "not paying off enough of the balance" even though I made every single payment and paid extra on each payment.

2 years ago

star star_border star_border star_border star_border

Alicia Mccarary Ecorse, MI

The worst company to open an account with. They close your accounts even if they are paid off and it affects your credit score. Never again!

2 years ago

star star_border star_border star_border star_border

Ismael Reyes

The worst bank ever ever trying to make a faster payment and all they tell you is just excuses in other word messing up my credit for their pleasure

2 years ago

star star_border star_border star_border star_border

Gary Coslow Venetia, PA

Don't know what they're doing received a letter canceling my loan after I'd already paid off the loan with zero interest

2 years ago

star star_border star_border star_border star_border

Scott Hemenway Minneapolis, MN

This company discriminates against disabled seniors by not providing them an easy, effective method to validate their account over the phone.

3 years ago

star star_border star_border star_border star_border

Tracy C Pittsburgh, PA

These pricks just took the full balance owed from my account instead of the allowed monthly payment. Is this even freaking legal?

3 years ago

star star_border star_border star_border star_border

John Cypress Sugar Land, TX

Fraudulent Billing Activity on credit card account. Bills not received, late charges applied and interest charges on statements.

3 years ago

star star_border star_border star_border star_border

Ayal Chicago, IL

The worst bank to use for PayPal credit. I made a duplicate payment by accident and I was told it will take 7-15 days to get a refund. Ridiculous!

3 years ago

star star_border star_border star_border star_border

Bluu Woods Kenosha, WI

Your bank sucks you lowered my credit line. I’m closing all accounts through your crappy bank. I hope you go bankrupt. Aholes.

3 years ago

star star_border star_border star_border star_border

brian davidson Taylorsville, NC

predatory practices! Closed all of my accounts that was in excellent standing for no reason. Dropped my score over 100 points!

3 years ago

star star star_border star_border star_border

Laura Bracken Wappingers Falls, NY

Synchrony Credit put me through phone HELL when their "system" suspected one of my charges to look suspicious.

3 years ago

star star_border star_border star_border star_border

Steve Las Vegas, NV

A truly horrific business which does not provide and help to their customers and has horrendous customer service practices. Consumer beware!

3 years ago

star star_border star_border star_border star_border

Will Creamer Chicago, IL

The absolute worst financial company to exist. Makes paying a bill an impossible task and ruins your credit because of it.

3 years ago

star star_border star_border star_border star_border

Janet Dykstra Wilmette, IL

Credit card service is terrible. No notification when card is cancelled due to inactivity. Poor customer service on the chat line.

4 years ago

star star_border star_border star_border star_border

Stephen Nicholas Punta Gorda, FL

It is 2022 and there is not a website for their installment loans. You can't manage your installment account online in 2022? Incredible.

4 years ago

star star_border star_border star_border star_border

joe

Worst Customer Service Ever!!!! 4 months and still going to resolve a disputed charge and being charged interest doing the promotional period.

4 years ago

star star_border star_border star_border star_border

Mary DeLaBarre Colorado Springs, CO

Don't do business with this bank. They will close your accounts with no explanation. Poor poor customers service. Worst bank ever!!!

4 years ago

star star_border star_border star_border star_border

Jau 6429 Albuquerque, NM

Synchrony bank representative took it upon herself to change my credit card mid trip leaving my family and I stranded do not trust this bank

4 years ago

star star_border star_border star_border star_border

Kat & Jeremy Johnson

The sloppiest, most unprofessional bank I've ever dealt with. I closed every account that has been transferred to them.

1 year ago

star star_border star_border star_border star_border

Jenny Moorhead

Never missed a payment and always set up with autopay... they canceled my cards anyway with no notice. Beware.

2 years ago

star star_border star_border star_border star_border

minabluemerle St. Petersburg, FL

No buyer protection on purchases. Terrible customer service. Waste of time trying to get any help.

2 years ago

star star_border star_border star_border star_border

Mark Schwartz Gaithersburg, MD

They have terrible customer service; long waiting time and lots of misinformatin. Good luck dealing with them.

3 years ago

star star_border star_border star_border star_border

Jan Petrie Saddle River, NJ

Customer service is abominable!!! Had I known then what I know now I never would have done business with them

3 years ago

star star_border star_border star_border star_border

Brittany Pelham, AL

Don’t get involved with them. They close accounts in good standing for no reason! Ruined my credit!

3 years ago

star star_border star_border star_border star_border

Ilene to the left Hutcheson

They suck. They rip people off and no one working there has any brains whatsoever.

1 year ago

star star_border star_border star_border star_border

brian jones Buford, GA

They are untrustworthy. Paid on time every month but still was charged exorbitant interest.

2 years ago

star star_border star_border star_border star_border

Devon Braden Rock Hill, SC

Horrible service and even worst customer service never again will I finance anything through them

2 years ago

star star_border star_border star_border star_border

Yen Tran Richardson, TX

Poor customer service. Extremely long wait time and manager and rep. are not helpful but rude.

3 years ago

star star_border star_border star_border star_border

Marlene Fantano Ridgefield, CT

Customer representative HEATHER is a joke! I will never deal with this joke of a company again!

3 years ago

star star_border star_border star_border star_border

Ingrid B Dallas, TX

This bank still lives in the 80's and is not updated whatsoever. Customer service sucks big time!

3 years ago

star star_border star_border star_border star_border

Roy San Francisco, CA

Customer service line is useless they dont even know how to help their customer very poor service

4 years ago

star star_border star_border star_border star_border

Deb Pleasant Grove, UT

Added activation fee before first bill, reported me overlimit, ruined credit rating.

4 years ago

star star_border star_border star_border star_border

Elizabeth Yucaipa, CA

Issues with fraudulent activity of removal of funds without my permission and without my knowledge.

4 years ago

star star_border star_border star_border star_border

Lifeadon Chicago, IL

I was called a racial slur and hung up on by a foreigner! And told I owe money they owe me.

5 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Betta Bell Brentwood, CA

I can barely give a one star! The customer service is by far the worst. Rude people to deal with.

6 years ago

star star_border star_border star_border star_border

Mark M. Janesville, WI

Charge late fees AFTER you pay on time. Do not like this company.

2 years ago

star star_border star_border star_border star_border

DMR

Synchrony Bank is racist, there is no doubt about that fact.

2 years ago Edited February 6, 2026

star star_border star_border star_border star_border

Larry Sharnak Boca Raton, FL

Horrible horrible service on their TJX card. Never have had such POOR service

3 years ago

star star_border star_border star_border star_border

hilda leon Washington, DC

I pay more in interest fees than paying off my balance. Steal your money.

3 years ago

star star_border star_border star_border star_border

Paul doll Cincinnati, OH

This bank is awful. Wait time for customer service is way to long.

5 years ago

star star_border star_border star_border star_border

ebonyedd

Pd in 1/2 loan period, hit with FINALFEE

1 year ago

star star_border star_border star_border star_border

Pursuit Dallas, TX

Poor customer service. Statement always wrong

2 years ago

star star_border star_border star_border star_border

Ichsan Basarif

not very helpful, rude customer's service

2 years ago

star star_border star_border star_border star_border

VMC PPGC Springdale, AR

Horrible experience with their ai customer support

2 years ago

star star_border star_border star_border star_border

tkofsa San Antonio, TX

the web site is a nightmare phone system is worse

3 years ago

star star_border star_border star_border star_border

Marisa Landsverk Appleton, WI

Awful, bad service and website is always down

4 years ago

star star_border star_border star_border star_border

Nick Chotta Melbourne Beach, FL

Cash back on purchases and Sam's Club Plus bennefits

4 years ago Edited December 9, 2021

star star_border star_border star_border star_border

James F Middletown, NJ

fraudulent fees and interest charges that they charged me.

4 years ago

star star_border star_border star_border star_border

saif sadike ,

Very bad service they hang up on me 2 times

5 years ago