NBKC Bank is based in Kansas City, Missouri and was founded in 1999 as an internet-based bank and mortgage lender. Simple and straightforward, NBKC impresses customers with a modern and personable feel through its online banking.

The Good

  • Mortgages
  • Customer Service
  • “No Gotchas” Philosophy

Mortgages

Very few online banks offer mortgages, but this is NBKC’s sweet-spot. The company’s website requires information like your credit score, down payment, location, and loan type so that NBKC can give you a realistic estimate. This makes the mortgage loan process easier and its also easier with the lender.
 
NBKC performs especially well with VA home loans. Over a third of its total mortgages are VA loans, while nationally VA loans only account for about 10 percent of all loans. Lender fees are waived for VA loans. VA and FHA loans from NBKC are available in all 50 states. Work with a lender you trust and receive great customer service.
 
As it is an online bank and has few overhead costs, NBKC can offer competitive interest rates. Internet-based mortgages speed up loan closings with electronic signatures and fast paperwork with online documents. The application for a mortgage is also completed online. NBKC also offers options to refinance your home.
 
Costco members get additional discounts on lender fees with a NBKC mortgage as NBKC is part of Costco’s mortgage network. Benefits of its online banking and mortgage loan processes.

Customer Service

Customers rave about the incredible customer service they receive from NBKC’s knowledgeable, friendly, and attentive employees. Throughout a loan process, you work with one assigned rep that will answer your questions and help you find the best options for your personal financial situation. This excellent customer service makes the mortgage experience easy.

“No Gotchas” Philosophy

NBKC doesn’t want to be like other banks with hidden fees and fine print, so it strives to be as transparent and easy to use as possible. Personal accounts with NBKC have no monthly fees, no minimum balance requirements, only $5 required to open an account, and no overdraft fees. A personal or money market account will also include a free checkbook, free mobile or desktop bill pay, unlimited customer service, and free cashier’s checks.
 
This checking account comes with an NBKC Debit Mastercard and access to a network of 32,000 free ATMs through the MoneyPass ATM network. If you need to use a different ATM, NBKC will refund up to $12 monthly in ATM fees from any other bank around the world. The NBKC personal account acts as an interest-bearing checking account with an APY of 1.01 percent. This is a huge advantage as most other checking accounts won’t earn you any interest, and the interest in a traditional savings account at a brick and mortar bank is often as low as .01 percent.
 

The Bad

  • Few Physical Locations
  • Weak Business Banking Options

Few Physical Locations

If you want to talk to someone face to face about banking with NBKC, you’ll have to travel to Kansas or Missouri. NBKC’s only physical locations are in Overland Park and Leawood in Kansas, and Liberty and Kansas City in Missouri. This is a common drawback of online banking. Many people prefer to execute their banking in person so they can personally know the banker and talk through all their options. This can be especially difficult when you have issues with a checking account, mobile app, minimum balance, credit card, monthly maintenance fees, money market accounts, transactions, credit score, and balance. However, excellent customer service helps to combat the lack of few physical locations and allows for better experiences with NBKC Bank.

Weak Business Banking Options

Because NBKC is heavily focused on mortgages and personal and family banking, its business banking options are left a little bare.

The Bottom Line

NBKC bank ranks high for customer satisfaction, especially for its mortgage program. It offers competitive mortgage rates and its service is incredible. NBKC’s mortgage program saves each customer time and money. For those looking to manage their real estate, NBKC is a great option.

Because we don't yet have many NBKC Bank reviews, we recommend checking out other top-rated companies with more customer reviews before making a decision.

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L
August 23rd, 2019

This bank bases their decisions off of such little information. I've applied for a checking account, and the reason I was declined is because there were too many "ChexSystems" inquiries. An inquiry does not mean fraud or red flags, it means someone looked at your ChexSystems account. Each company that "Looks" at it, adds +1 inquiry. nbkc bank declines applications that have too many inquiries, in this case, only a few. Very strange, and probably the reason why they have yet to surpass 100 million in equity after being in business for over 20 years. There are banks with near 100 billion in assets, and have only been in business for half that time. I can foresee the acquisition of nbkc bank by some other big bank, simply because nbkc bank bases their final decisions off of such little information. Horrible experience especially considering I've given this bank so much of my time in research. Do not apply, they will waste your time as well if you try to diversify. They want you to only bank with them, and they want to be the only one on your ChexSystems report.

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