iGObanking
Is This Your Business?Author: Kaitlyn Short
LAST UPDATED: April 22nd, 2021
iGo banking is a division of Flushing Bank, and provides many options for checking and saving account needs. Backed by nearly 80-year-old Flushing Bank, iGo Bank has options for checking and savings, CDS and money markets. During the fourth quarter of 2014, Bankrate.com acknowledged iGo banking with a Top Tier award for 100 highest yields. That singular complaint was closed within the last 12 months.
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The Good
- Features and services
- Time in Business
Features and Services
iGo banking has a solid mobile banking account that keeps up with similar online accounts. There is enough information provided that it appears to be just as solid as its' competition. Many of the standard mobile banking features are offered by iGo, such as mobile deposit, balance inquiries and free bill pay. With iGo banking, users can open basic checking, savings, and CD accounts. Each account comes with its own unique features and services as well as varying interest rates. All iGo banking accounts allow for money to grow and are broken down as follows: High Yield Checking Accounts:- Enhanced money management with its Bill Pay and Presentment tool enabling users to import bills directly into the account and pay them online
- Purchasing power with MasterCard
- Accessibility to over 43,000 surcharge Free ATMs nationwide through the Allpoint network
- Free Bill Pay and Presentment with no limit on the amount of bills users can pay and businesses and individuals throughout the United States are eligible to receive payments
- View billing details such as total balance due, minimum payment due, and payment due date, among other information
- Funds transfer service offers "Pay People" services
- No fees and no minimums to maintain
- FDIC insurance for peace of mind
- No monthly maintenance charges
- A competitive interest rate of 1.00% APY
- Quick and easy access
- No waiting in line at the bank
Time in Business
Flushing bank manages a large amount of assets and they have been in business for almost 100 years. The size of a company and the amount of time that they have been in business is not always the best indicator of quality but it is something to take into consideration.The Bad
- Rates on CDs
- Issues with website
Rates on CDs
Opening a CD was easily located, but after searching for a bit, a specific rate was never found. The rate for a CD can be up to 1.30%APY. Another down side to iGO Banking's CDs is a higher minimum balance. There minimum is set at $1000. This is twice as much as other online banks. Other common complaints include:- No home loans/mortgages offered
- No rewards credit cards
- No auto loans available
Issues with Website
iGo's website seemed hard to navigate. After opening tab after tab, I finally found the information I was searching for, but only after nearing losing interest. With so many other options, it makes me wonder how many potential customers give up and move on due to the oddly laid out website.The Bottom Line
- Quality mobile banking
- Manage multiple accounts
- Low CD account rates
- Poor user interface
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Customer Beware! Bayside, NY
If I could give them a negative number, here, I would.
Customer service barely exists. The reps are unknowledgeable and really don't care about addressing problems. No follow up.
Had an account for a few days when I noticed that they changed the interest rate for one of the tiers. Typical bait and switch. Don't know when they did it so I called to confirm the situation. Could not get an answer and no call back from manager to confirm.
Get my end of the month statement and they did not credit my interest.
23 days later, they still have not addressed the problem (Oh..it's internal and will be corrected.) and now after and hour and a half and 2 more phone calls, the girl claims that the manger (same one that never followed up on more than one occasion, is checking with accounting.)
ABSOLUTELY HORRIBLE BANK...STAY AWAY!!!!
4 years ago
Jules ,
Igobanking restricted my account for external transfer limit of $1000 without any warning. Customer service rep stated that the restriction actually applied to ALL their customers and ALL accounts due to “fraud”. The only way to get larger amount would be to close account and have a check mailed for a fee. The last month interest was not applied to the last check. Calling again customer service, but they have no idea why it happened. This bank will restrict your access to money and steal your interest. Avoid by all means.
3 years ago
Florida Smith Granbury, TX
A Beneficiary is not allowed on their Checking and Money Market Accounts. This means that there is no Pay on Death on these accounts. These accounts could very well wind up in Probate upon the demise of the owner.
8 years ago
