Storm Tight Windows of Texas
Author: Kaitlyn Short
Storm Tight Windows of Texas provides energy-efficient impact windows and doors to residents in Houston and the greater surrounding area. It claims to cut out the middleman and sells its products directly to customers and manages the installation as well. Storm Tight Windows of Texas offers customers products that will help cut down on heating and cooling costs and withstand inclement Texas weather.
Top Ranked Companies
The Good
- Quality Product
- Offers Lifetime Warranties on Materials and Workmanship
Quality Products
Storm Tight Windows of Texas uses quality products. The company has its own production facility and makes the glass custom to the orders it receives. The glass it uses has great ratings and can stand up to 180 mph winds. Storm Tight Windows of Texas manufactures windows and doors with 12-layer glass that blocks 90 percent of the heat and still provides high visibility. Not all companies in the window industry are able to provide customers with this same standard of windows.
Offers Lifetime Warranties on Materials and Workmanship
Storm Tight Windows of Texas offers a lifetime warranty on the supplies and labor it provides to customers. When looking for a window replacement company, warranties are important as customers need to clearly understand what they are paying for.
Unfortunately, many customers claim to have problems with installation and must use the warranty to get issues resolved. Storm Tight Window of Texas does state on its website that it reserves the right to deny or reverse any and all warranty claims when errors are found or warranty provisions are abused or fraudulent claims are submitted.
This jargon should raise some red flags for potential customers. Many customers report excessive attempts to get a hold of this company when reporting and resolving warranty claims.
The Bad
- Limited Service Area
- Hires Out Subcontractors
- Aggressive Sales Technique
- Poor Reviews
Limited Service Area
Storm Tight Windows of Texas is available in the greater Houston area. A complete list of service areas is available on the company's website.
Hires Out Subcontractors
Storm Tight Windows of Texas markets all over its online media pages that it hires out the most knowledgeable, experienced crews. This information appears to be false. It hires out subs and many times the subs are inexperienced, not always window professionals, and are not quiet about the fact they are subs.
Online reviews claim communication issues between sales and installers cause significant delays in services. Installers show up and often point out flaws in the materials that have been delivered to install.
Aggressive Sales Techniques
Many reviews report this company to be pushy and aggressive with calls, texts, home visits, etc., to the point of feeling harassed. The company's website is informative but leaves many details vague, requiring potential customers to pursue further contact to get more information. This contact information seems to be put on a list which then is given to sales reps to aggressively pursue. Tactics like these sour interest in using this company.
Poor Reviews
All over the internet, there are reviews of this company linked with dishonest behavior, poor workmanship, rude workers, and dissatisfied customers. It seems this company has cherry-picked a few reviews to post on its website and claim a 5/5-star customer satisfaction status. This is completely inaccurate. A simple search found no cumulative review status above a 3/5 star. Companies earn their reputation; and this company has had quite a few customer interactions that have not been forgotten about.
The Bottom Line
In our opinion, this is not a company you want to do business with. Storm Tight Windows of Texas has poor reviews, is dishonest in its marketing practices, hires subcontractors that often do not carry qualifications, and has many people threatening to sue them for harassment.
From our research, this company does carry quality products but without proper installation of said products, we find the value moot. We would not recommend using this company. Customers should find a company they feel is honest with them, respectful of their time and money, uses its own employees to do installs, and offers high-quality materials.
