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Hansons

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Author: Kaitlyn Short

LAST UPDATED: November 13th, 2024

1-800-Hansons is a renowned home improvement company specializing in exterior remodeling services, particularly in roofing, siding, windows, and gutters. Founded in 1988 by Brian Elias, the company has grown from its humble beginnings into one of the largest and most trusted home improvement contractors in the Midwest, with headquarters based in Troy, Michigan.

The company's journey began with a focus on providing exceptional customer service and high-quality products. Brian Elias recognized the need for a reliable and trustworthy home improvement contractor in the region and set out to establish 1-800-Hansons as the go-to choice for homeowners seeking to enhance the beauty, value, and durability of their homes.

1-800-Hansons takes pride in its comprehensive approach to home improvement, providing a wide range of services to address every aspect of a home's exterior. Whether it's replacing an aging roof, installing energy-efficient windows, or enhancing curb appeal with new siding, the company is committed to delivering superior craftsmanship, exceptional value, and unmatched customer service.

As 1-800-Hansons continues to grow and evolve, it remains steadfast in its mission to exceed customer expectations and set the standard for excellence in the home improvement industry. With a focus on innovation, reliability, and customer satisfaction, the company looks forward to serving homeowners for many years to come.

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The Good

  • Replacement Window Structure
  • Window Products
  • Types of Windows

Replacement Window Structure

One of the main reasons 1-800-Hansons has earned its reputation as a quality window provider is because the actual structure and make of its replacement windows are some of the best in the industry. The benefits and structural features break down as follows:

  • Glass: The 1-800-Hansons glass utilizes a triple-pane structure to bolster energy efficiency and noise reduction capabilities.
  • Frame: The frames of these replacement windows are made from 100 percent vinyl with an Innergy reinforcement bar adding to the window's durability.
  • Maintenance: The 1-800-Hansons windows utilize a double-operation structure with dual-action lock and tilt systems. This makes cleaning these windows simple and straightforward.

When homeowner's reach out to 1-800-Hansons for window replacement services, they can rest assured knowing that some of the top-of-the-line products will be installed. Not all window providers can make these same claims. 

Window Products

1-800-Hansons offers three distinct series of windows: the Classic Series, Deluxe Series, and Premium Series. Each series is designed to cater to different budgetary considerations, performance requirements, and aesthetic preferences. Here's a breakdown of the key differences between these series:

Classic Series:

The Classic Series represents the entry-level option offered by 1-800-Hansons, designed to provide affordability without compromising on quality. These windows typically feature standard features and options, making them a cost-effective choice for homeowners who prioritize value. While the Classic Series may have fewer customization options and advanced features compared to higher-tier series, they still offer durable construction, energy efficiency, and reliable performance.

Deluxe Series:

The Deluxe Series represents a mid-range option offered by 1-800-Hansons, designed to provide an optimal balance of performance, features, and affordability. These windows often include additional features and upgrades compared to the Classic Series, such as enhanced energy efficiency, improved durability, and enhanced security features. The Deluxe Series may offer a wider range of customization options, styles, and finishes, allowing homeowners to personalize their windows to better suit their preferences and home's architectural style.

Premium Series:

The Premium Series represents the top-tier option offered by 1-800-Hansons, designed for homeowners who prioritize luxury, performance, and advanced features. These windows typically incorporate the latest technologies and innovations in window design, such as triple-pane glass, advanced weatherstripping, and high-performance insulation. The Premium Series may offer the most extensive range of customization options, including specialty shapes, designer finishes, and decorative glass options, allowing homeowners to create truly unique and personalized windows for their home.

All in all, the Classic Series offers affordability and reliability, the Deluxe Series provides an optimal balance of performance and features, and the Premium Series offers luxury and advanced technology. Homeowners can choose the series that best aligns with their budget and preferences, knowing that each series represents a high-quality window option backed by the expertise and reputation of 1-800-Hansons.

Types of Windows

1-800-Hansons offers a wide range of window types to cater to the diverse needs and preferences of homeowners. Some of the window types installed by 1-800-Hansons include:

  • Double-Hung Windows: Double-hung windows are a popular choice for their classic design and versatility. They feature two vertically sliding sashes that can be opened from the top or bottom, allowing for enhanced ventilation and ease of cleaning.
  • Single-Hung Windows: Single-hung windows are similar to double-hung windows but feature only one movable sash, typically the bottom sash. The top sash remains fixed, providing added stability and security.
  • Casement Windows: Casement windows are hinged on one side and swing outward like a door when opened. They offer excellent ventilation and unobstructed views, making them ideal for areas where airflow and natural light are priorities.
  • Slider Windows: Slider windows, also known as gliding windows, feature two horizontal sashes that slide past each other horizontally to open and close. They are easy to operate, space-saving, and provide a contemporary look to any home.
  • Bay Windows: Bay windows consist of three or more windows arranged at angles to create a projecting bay or bow shape. They add architectural interest, create additional interior space, and offer panoramic views of the outdoors.
  • Bow Windows: Bow windows are similar to bay windows but feature a curved design, creating a gentle arc that extends outward from the home. They provide a sense of elegance, enhance natural light, and offer expansive views of the surroundings.
  • Awning Windows: Awning windows are hinged at the top and open outward from the bottom, allowing for ventilation even during light rain. They are commonly installed in areas where privacy and airflow are desired, such as bathrooms and kitchens.
  • Picture Windows: Picture windows are large, fixed windows that do not open or close. They are designed to provide unobstructed views of the outdoors and allow natural light to flood into the room.
  • Specialty Windows: In addition to standard window types, 1-800-Hansons also offers specialty windows such as geometric shapes, custom sizes, and architectural accents to accommodate unique design requirements and preferences.

Overall, 1-800-Hansons provides a comprehensive selection of window types to suit any architectural style, functional need, or aesthetic preference. With their expertise in installation and commitment to quality, homeowners can trust 1-800-Hansons to deliver exceptional results for their window replacement project.

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The Bad

  • Service Area
  • Varying Warranties

Service Area

1-800-Hansons has expanded its service area to cover a number of states found in the Midwest region of the United States. While the company originated in Michigan, it currently offers window replacement services in the following states:

  • Illinois
  • Michigan
  • Ohio
  • Wisconsin
  • Wyoming

While this is a larger geographical area than some of its window replacement competitors, 1-800-Hansons does not compete with those that provide window solutions on a national scale. Homeowners outside of these states will have to look elsewhere for replacement windows and installation.

Varying Warranties

Most window replacement providers will advertise in some way that the windows it installs are backed by a lifetime guarantee. 1-800-Hansons is no different, placing its lifetime guarantee badge wherever it can to be seen by interested clients.

However, a deeper dive into the 1-800-Hansons warranty structure shines a different light. The coverage or warranty a homeowners will receive entirely depends on what "series" of window is selected.

For homeowners that purchase the "classic series", those products will only be backed by a 5 year limited warranty. "Deluxe series" customers will receive a limited lifetime guarantee on the workmanship and products themselves. The best coverage is reserved solely for "premium series" clients where the transferable lifetime guarantee is applied.

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The Bottom Line

1-800-Hansons offers a wide range of window types to cater to the diverse needs and preferences of homeowners. The actual structure of the 1-800-Hansons window product are some of the best in the industry making it an elite replacement window solution. There are also different window "series" that homeowners can choose from providing some customization to the replacement window process. Finally, 1-800-Hansons can install a wide range of window types bolstering aesthetic performance.

Despite offering  a number of quality products and services, there are downsides to working with 1-800-Hansons for its window services. The geographic service area is restricted to certain states within the Midwest making it less accessible than other providers. The warranty coverage will also entirely depend on what product is used in the installation.

Overall, what makes 1-800-Hansons windows different is their commitment to quality, energy efficiency, customization options, expert installation, warranty protection, and customer satisfaction. With their exceptional products and services, homeowners can trust 1-800-Hansons to deliver superior value and performance for their window replacement needs.

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It's been over 12 months and Hansons' window project at our house is still incomplete. We asked them to replace 6 windows and the physical project started Oct 2023. Working with them has been one of the worst and most expensive experiences to date! After more than 10 visits to re-do, repair their work and/or replace parts...and after chasing them immeasurable times via phone and email, we're now down to one window still not locking. Tech Ryan lied to his manager that the work was done during this latest visit to our home 10/22/24. After working at our home for about 3 hours, he angrily pushed his way in front of us which forced one of us into a closed in area by the window only to see that the window truly still did NOT lock. He further acted in hostility toward us by raising his voice about the number of times he's been to our house and the drive he had on his return home, although the windows not working have nothing to do with us as a customer AND we're the ones who have had to take time off work to accommodate their long visits times over the past 12 months. He snarkily said that the sash would have to be replaced AGAIN. He then hastily grabbed all his equipment, stormed down the stairs, hitting our walls along the way and slammed our front door as he left. After this hostile engagement and still no project completion, he had the audacity to lie to his manager that the job was done and proclaim some sort of physical altercation. That is absurd especially since he was hostile towards us. We had no reason to be mad at him, he is an employee-not company owner. That false claim only adds more insult to injury. Who treats customers this way, especially after over 12 months on a project that should be one and done?! This is a very expensive job, not only due to Hanson's price but also the lost money in lost work time on our end. Hansons' has many similiar poor reviews, besides the 5 stars they allow on their self-reporting website, of course.

1 month ago