Jensen Moving and Storage
Is This Your Business?Author: Kaitlyn Short
Jensen Moving is a moving service company based in Florida with nearly 50 years in operations. The company offers flat-rate pricing for interstate moves, and provides storage, auto transport, and the ability to serve homeowners or business owners.
With an expansive local moving region and competitive rates, Jensen Moving is a serious player in the Florida mover’s market.
Top Ranked Companies
The Good
- Fixed Rate
- Area of Local Service
- Stellar Reputation
Fixed Rate
Jensen Moving offers a pre-move flat fixed rate for interstate moves — no hidden fees or charges. This helps individuals and families estimate costs more accurately and not have any hidden surprises along the way, which is important during the time-consuming and costly process of moving from one state to another.
Other companies, like International Van Lines, have higher fees and “per service” add on charges that can add up quickly.
Area of Local Service
The company provides service to a wide local area in Florida, including the cities of Stuart, Palm City, Port St. Lucie, Vero Beach, Hobe Sound, Tequesta, Jupiter, Palm Beach Gardens, North Palm Beach, and West Palm Beach. This is in addition to long distance moves.
Other competitors may have a larger interstate reach; for example, Two Men And A Truck, which operates in 27 states.
Stellar Reputation
Satisfied customers report the company as professional, punctual, careful and reliable. These are the primary factors, apart from cost, on which an individual or family would make a moving vendor decision.
The positive combination of these factors speaks very highly to Jensen Moving’s reputation.
The Bad
- Damaged or Lost Items
- Change of Ownership
- Inconsistent Customer Service
Reports of Damaged or Lost Items
A few customers have complained about damage to property or items during moves. Unfortunately, this is one of the risks of moving, and the number of reports is not excessive, given the industry norms.
Change of Ownership
The current owners took over about five years ago and customers have reported that the quality of movers and service has gone down since that transition.
With that said, many long-term or loyal customers struggle when a change of leadership occurs, because they develop personal relationships or expectations of a company.
Inconsistent Customer Service
Some customers have complained that they have not received a call back regarding complaints. It seems this is an area that Jensen Moving could improve, as all customers want to hear a timely response whether by phone or email.
The Bottom Line
For customers who appreciate transparency in pricing and quality of service, including professionalism, punctuality, and careful attention to the moving process, Jensen Moving is a solid option.
While other local companies offer similar services, Jensen Moving has distinct advantages in its well-earned reputation with competitive pricing and auxiliary services like storage and interstate moving options.
