5.0
9.8
Overall Score
Author: Kaitlyn Short
First-Rate Movers is a full-service, locally owned moving company based in Millsboro, Delaware, dedicated to providing stress-free relocations for both residential and commercial clients across the state. Since 2016, they have built a strong reputation in the local community, earning a 96% referral rate and thousands of satisfied customers. Their team is committed to delivering transparent, reliable service that makes every move feel personal and professional.
At the heart of First-Rate Movers is a customer-first philosophy: they offer free, detailed estimates and flexible scheduling options, including evenings and weekends, so that moving fits seamlessly into their clients’ lives. Licensed, insured, and staffed by experienced professionals, their movers handle each move with care and efficiency. Whether you’re relocating within Sussex or Kent County, moving your office, or transitioning into senior living, their comprehensive service menu is designed to meet a wide range of needs.
More than just movers, First-Rate Movers strives to be a trusted partner through life’s major milestones. Their 30+ years of collective experience including more than two decades from owner Brian Tustin in hospitality and relocation which means they understand mobility is not just about transporting boxes, but about supporting people through important life changes. With attention to detail, commitment to safety, and genuine local roots, First-Rate Movers offers Delaware residents a dependable, stress-free solution for their moving needs.
Moving to a new home can be overwhelming, but First Rate Movers makes the process easier with comprehensive residential moving services designed for comfort, efficiency, and peace of mind. Whether a client is relocating across town or anywhere throughout Delaware, the team provides full-service support that includes packing, loading, transportation, unloading, and setup assistance. Their goal is to handle every heavy lift so homeowners can focus on settling into their new space rather than worrying about logistics.
First Rate Movers uses trained professionals who understand how to protect belongings with care. They supply high-quality packing materials, handle fragile items with specialized techniques, and make sure furniture, appliances, and personal items are properly wrapped and secured. From multi-story homes to apartments with tight stairwells, the movers are prepared with tools and strategies to manage challenges safely.
In addition to the physical labor, customers appreciate the company’s commitment to communication and reliability. Schedules are confirmed in advance, the team arrives on time, and belongings are transported in clean, well-maintained moving trucks. The movers also offer optional packing and unpacking services for clients who want a fully hands-off experience.
For families juggling work, school, and daily responsibilities during a move, First Rate Movers provides the professional support needed to reduce stress and ensure a smooth transition. With detailed planning, efficient workflows, and a focus on customer satisfaction, their residential moving service stands out as a dependable solution for homeowners throughout the region.
Commercial moves come with unique demands, including tight schedules, sensitive equipment, and the need to minimize operational downtime. First Rate Movers specializes in organized, strategic office relocations that protect business assets while keeping disruptions to a minimum. Their team works closely with business owners, facility managers, and staff to plan every detail, from packing office furniture to safely transporting electronics, IT equipment, records, and specialty items.
The company understands that time is money in any business move. That’s why they use efficient workflow systems to execute relocations quickly and reliably. They offer after-hours and weekend moving options for companies that need to maintain normal operations during business hours. This flexibility allows organizations to remain productive while preparing for transition.
From small professional offices to multi-department corporate spaces, First Rate Movers handles moves of all sizes. Their trained professionals know how to disassemble and reassemble modular office furniture, pack computers and equipment securely, and coordinate loading and unloading with precision. Protective materials and techniques ensure that desks, cubicles, conference tables, and machinery arrive in perfect condition.
By offering transparent pricing, detailed planning, and communication throughout each phase, First Rate Movers gives businesses confidence that their relocation is in capable hands. Their commercial moving service is a valuable resource for companies looking for a smooth, well-coordinated transition with minimal downtime and maximum efficiency.
Moving can be especially difficult for seniors, particularly those transitioning to downsized homes, retirement communities, or assisted living facilities. First Rate Movers provides compassionate, patient, and customized senior moving services that prioritize comfort and emotional support. Their team understands the sensitivity of these moves and works slowly and respectfully to ensure seniors feel secure throughout the process.
This service often includes assistance with downsizing, organizing, and deciding which belongings to keep, store, donate, or pass to family members. Movers handle cherished belongings with extra care, recognizing that many items have sentimental value. They also take their time packing delicate heirlooms, photo collections, and keepsakes so that nothing is rushed or mishandled.
On moving day, the team provides hands-on help with packing, loading, transporting, and setting up the new living space. They place furniture thoughtfully, help reconnect electronics, and ensure essential items are easily accessible. Their approach reduces stress and creates a smooth transition into a new environment, which is especially helpful for seniors with mobility challenges or health-related concerns.
Family members often appreciate the open communication and reassurance First Rate Movers provides throughout the process. Whether coordinating long-distance moves within the state or short moves across town, the company focuses on safety, respect, and dignity. Their senior moving service stands out for its thoughtful approach, making a potentially overwhelming life change more manageable and positive.
Proper packing is one of the most important steps in any successful move, and First Rate Movers offers professional packing and unpacking services to ensure belongings are protected from start to finish. Using high-quality materials such as bubble wrap, heavy-duty boxes, furniture padding, and specialty cartons, the team takes care of everything from fragile items to bulky furniture and appliances.
Their trained packers understand the techniques needed to shield delicate items like glassware, electronics, artwork, and collectibles from damage. They categorize, label, and organize boxes so the unpacking process is simple and efficient. Clients can choose from full packing services where the team handles every room or partial packing for specific items or difficult areas such as kitchens or basements.
Unpacking services are equally valuable, saving clients time and energy after a long moving day. The movers can unload boxes, reassemble furniture, organize items into cabinets and closets, and remove debris so the new home feels clean and move-in ready. This service is ideal for busy families, seniors, or anyone seeking a stress-free moving experience.
By relieving customers of the most time-consuming and physically demanding aspects of moving, First Rate Movers elevates the relocation process and ensures items arrive safely and are quickly put in place in the new home.
During renovations, relocations, or downsizing, many families need extra space to store belongings safely and conveniently. First Rate Movers offers secure short-term and long-term storage solutions that give clients flexibility and peace of mind. Whether storing household goods, seasonal items, furniture, or business equipment, the company provides well-maintained facilities equipped with modern security features.
Their storage service is especially valuable for clients facing move-out deadlines or waiting on new home availability. Movers can pack, pick up, and transport items directly into storage, saving customers multiple trips and heavy lifting. Everything is inventoried and organized carefully, making retrieval simple when clients are ready for delivery.
The storage environment is designed to protect items from temperature fluctuations, dust, and moisture. Clients can rest assured that delicate belongings, upholstered furniture, and sensitive items are stored in a controlled setting.
Because storage and moving services are integrated, First Rate Movers offers a convenient, streamlined experience. Their storage solutions serve as an ideal extension of their relocation services, offering reliability and flexibility that many customers appreciate.
Budgeting is an essential part of any move, and First Rate Movers supports clients with clear, upfront pricing and free estimates. Their process emphasizes honesty, accuracy, and transparency to help customers plan confidently without worrying about hidden fees or surprise charges.
The estimate process begins with a conversation about the client’s moving needs, including home size, item quantity, distance, and special requirements. When necessary, the team performs virtual or in-home walk-throughs to assess the job thoroughly. This detailed approach ensures estimates reflect the true scope of the move, resulting in fair and predictable pricing.
Clients appreciate the company’s open communication and straightforward explanations of costs. Any additional services such as: packing, storage, or specialty item handling which are discussed clearly so customers can choose what’s best for their budget.
This commitment to upfront honesty sets First Rate Movers apart from competitors who rely on rushed quotes or vague pricing. By offering free, transparent estimates, the company builds trust, reduces stress, and empowers clients to make informed decisions about their move.
First Rate Movers may not be the least expensive option, and prospective clients should be aware that their pricing can be higher than budget-oriented moving companies. This is largely because the company emphasizes trained staff, careful handling, professional equipment, and full-service support rather than offering bare-minimum labor. For customers who prioritize expertise, reliability, and reduced risk of damage, the additional cost is often justified. However, price-sensitive clients or those with simple, small moves may find more affordable alternatives elsewhere. Understanding what’s included in the quote can help homeowners evaluate the value relative to their needs.
While First Rate Movers is equipped to handle specialty items, such as pianos, oversized furniture, artwork, or delicate equipment, these moves often require advance notice. Specialty items frequently need extra manpower, custom packing materials, or specific equipment like dollies, padding, or hoisting tools. Without sufficient preparation time, the company may not have the necessary resources available on the desired moving date. Clients planning to transport unusual or fragile belongings should mention these items early in the booking process. Doing so ensures a smoother experience and allows the team to plan appropriately, helping prevent delays or scheduling conflicts.
First Rate Movers may not have as many online reviews or public ratings as large national moving corporations, which can make it harder for new customers to assess long-term performance or consistency. Smaller, locally-focused companies often rely on word-of-mouth or repeat business rather than large-scale digital visibility. While this doesn’t reflect poor service many boutique movers excel in personalized care, but it does mean prospective clients may need to rely more on direct communication, references, or detailed quotes to evaluate whether the company is a good fit. Limited digital presence can make initial research slightly more time-consuming.
The company’s storage capacity, like many regional moving providers, may fluctuate depending on demand. During peak moving seasons particularly summer months, end-of-month periods, or college move-in/move-out times when storage units can fill up quickly. This may limit availability for clients who need short-term or transitional storage as part of their relocation. Homeowners planning moves during busy times should inquire about storage options well in advance to avoid last-minute shortages. While First Rate Movers strives to accommodate clients’ needs, seasonal volume may impact flexibility, making it important to plan early if storage is a critical part of the move.
Choosing the right moving company can make all the difference between a stressful relocation and a smooth, organized experience. First Rate Movers stands out for its professional approach, trained staff, and commitment to treating every move with care and attention. Whether clients need help with a household transition, specialty item transport, or secure storage solutions, the company focuses on delivering a dependable and stress-free process from start to finish.
What sets First Rate Movers apart is its customer-first mentality. From detailed planning to careful packing and efficient handling, the company prioritizes communication, punctuality, and quality at every stage. Homeowners appreciate knowing that their belongings are in the hands of professionals who use proper equipment, follow safety protocols, and understand the unique requirements of each customer. Even in challenging situations with tight timelines, complex furniture, or delicate items, the team aims to deliver consistent, trustworthy service.
For individuals and families preparing for an upcoming move, First Rate Movers offers a balance of expertise, reliability, and personalized care. While there are considerations such as pricing, storage availability, and the need for advance scheduling for specialty items, many clients find the value well worth the investment. With a strong dedication to smooth relocations and customer satisfaction, First Rate Movers remains a dependable choice for those seeking a local company they can trust.
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