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National Van Lines

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9.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 29th, 2024

National Van Lines traces its roots back to 1929 when F.J. McKee founded a moving company in Chicago, Illinois. Originally known as "National Forwarding Company," the business primarily focused on local cartage and hauling. Over the years, the company steadily expanded its operations and services, evolving into a full-service moving and transportation enterprise.

National Van Lines stands as a beacon of reliability and professionalism in the realm of moving services. With a rich legacy spanning decades, this esteemed company has established itself as a trusted partner for individuals, families, and businesses embarking on journeys near and far. Renowned for its commitment to excellence, National Van Lines offers a comprehensive suite of relocation solutions tailored to meet the unique needs and preferences of each client. From seamless residential moves to intricate commercial relocations, National Van Lines combines expertise, efficiency, and unwavering dedication to ensure a stress-free and successful transition every step of the way.

Today, National Van Lines remains at the forefront of the moving industry, offering a comprehensive range of relocation services for residential, commercial, and international moves. With a legacy of over nine decades, National Van Lines continues to uphold its founding principles of professionalism, integrity, and reliability, guiding clients through seamless transitions to new beginnings across the globe.

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The Good

  • Moving Types
  • Corporate Services
  • Storage Solutions
  • Professionalism

Moving Types

National Van Lines offers a comprehensive range of moving services to accommodate various types of relocations. Here are some of the types of moves that National Van Lines typically offers:

  • Residential Moves: National Van Lines provides residential moving services for individuals and families relocating locally or long distance. Whether moving to a new home across town or across the country, National Van Lines offers professional packing, loading, transportation, and unpacking services to ensure a smooth and stress-free transition.
  • International Moves: National Van Lines offers international moving services for individuals and businesses relocating overseas. From coordinating logistics and customs clearance to providing packing and transportation services, National Van Lines assists clients with every aspect of their international move, ensuring a seamless transition to their new destination.
  • Specialized Moves: National Van Lines offers specialized moving services for items that require extra care and attention, such as pianos, antiques, artwork, and fragile or valuable possessions. Their team of experienced movers is trained to handle delicate and oversized items with precision and care, ensuring safe transport to their destination.
  • Military Moves: National Van Lines provides moving services for military personnel and their families relocating due to permanent change of station (PCS) orders. With experience handling military moves, National Van Lines understands the unique requirements and challenges of military relocations and strives to provide efficient and reliable service to military families.

National Van Lines offers a comprehensive range of moving services to meet the diverse needs of individuals, families, businesses, and organizations, providing professional, reliable, and personalized solutions for every type of move.

Corporate Services

 National Van Lines offers a range of corporate relocation services to assist businesses with the efficient and seamless transition of their employees. Here are some of the corporate services offered by National Van Lines:

  • Storage Solutions: National Van Lines offers secure storage solutions for businesses and employees in need of temporary or long-term storage during the relocation process. This may include short-term storage for household goods and belongings, as well as corporate storage solutions for office furniture, equipment, and inventory.
  • Office Moves: National Van Lines provides corporate moving services to assist businesses with relocating their office spaces, retail stores, warehouses, and other commercial facilities. This may include packing, transportation, and installation services to ensure a smooth transition with minimal disruption to operations.
  • Logistics: National Van Lines can assist businesses in developing corporate relocation policies and guidelines to streamline the relocation process and ensure consistency across all employee moves. These policies may cover eligibility criteria, reimbursement guidelines, and other logistical considerations.

National Van Lines offers a comprehensive suite of corporate relocation services to assist businesses with the efficient and successful relocation of their employees and operations. From policy development and destination services to temporary housing and storage solutions, National Van Lines provides professional, reliable, and personalized assistance to meet the diverse needs of corporate clients.

Storage Solutions

Storing belongings during a move with National Van Lines offers several benefits that can make the relocation process smoother and more convenient. Here are some of the key benefits:

  • Flexibility: Storing belongings with National Van Lines provides flexibility in the moving timeline, allowing clients to store items temporarily until they are ready to be moved into their new home or location. This flexibility is especially valuable for clients who may have delays in their moving plans or need temporary storage between moves.
  • Security: National Van Lines offers secure storage facilities equipped with advanced security features to ensure the safety and protection of clients' belongings. From surveillance cameras and alarm systems to climate control and fire prevention measures, clients can have peace of mind knowing that their items are stored in a secure environment.
  • Space Optimization: Storing belongings during a move helps optimize space in the home or office, especially if there is limited space for packing and organizing belongings. By storing items off-site, clients can declutter their living or workspaces and create a more organized environment during the moving process.
  • Protection: Storing belongings with National Van Lines provides protection against damage, loss, or theft during the moving process. Items are carefully packed, labeled, and stored in designated areas within the storage facility, minimizing the risk of damage or loss due to mishandling or accidents.
  • Convenience: Storing belongings with National Van Lines offers convenience and peace of mind, allowing clients to focus on other aspects of the moving process without worrying about the safety or whereabouts of their items. Clients can access their stored belongings as needed and request delivery or pickup services when they are ready to move them to their new location.
  • Transitional Solutions: Storing belongings with National Van Lines offers a transitional solution for clients who may be between homes or waiting for their new home to be ready for occupancy. Whether due to a gap in leases, construction delays, or other circumstances, storing belongings provides a temporary solution until clients are ready to move into their new space.

Storing belongings during a move with National Van Lines offers flexibility, security, space optimization, protection, convenience, and transitional solutions, making the relocation process smoother and more manageable for clients.

Professionalism

National Van Lines is committed to upholding the highest standards of professionalism in all aspects of its services, ensuring that clients receive a superior moving experience. Here are some ways in which National Van Lines demonstrates professionalism:

  • Expertise: National Van Lines employs a team of highly trained and experienced professionals who possess the knowledge and skills necessary to handle all aspects of the moving process with precision and care. From packing and loading to transportation and unpacking, clients can trust that their belongings are in capable hands.
  • Customer Service: National Van Lines prioritizes exceptional customer service, providing clients with dedicated support and assistance throughout the moving process. Their knowledgeable representatives are available to answer questions, address concerns, and provide guidance at every step, ensuring a positive and stress-free experience for clients.
  • Transparency: National Van Lines maintains transparency in its operations, providing clients with clear and honest communication regarding pricing, services, and timelines. Clients can expect accurate estimates, detailed contracts, and regular updates throughout the moving process, allowing them to make informed decisions and plan accordingly.
  • Reliability: National Van Lines is committed to reliability and punctuality, adhering to scheduled timelines and delivering on promises made to clients. Their professional movers and drivers arrive on time, handle belongings with care, and work efficiently to ensure that moves are completed smoothly and on schedule.
  • Quality Assurance: National Van Lines maintains rigorous quality standards to ensure the safety and security of clients' belongings throughout the moving process. From using high-quality packing materials to employing proper handling techniques, National Van Lines takes every precaution to protect clients' possessions and minimize the risk of damage or loss.
  • Professional Appearance: National Van Lines' employees present themselves in a professional manner, wearing uniforms and adhering to company policies and guidelines. Their appearance reflects the company's commitment to professionalism and instills confidence in clients that they are dealing with a reputable and trustworthy moving company.

National Van Lines exemplifies professionalism in its services by prioritizing expertise, customer service, transparency, reliability, quality assurance, and professional appearance. By upholding these standards, National Van Lines ensures that clients receive a superior moving experience characterized by professionalism, integrity, and excellence.

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The Bad

  • Potentially High Costs
  • Delays and Claims

Potentially High Costs

While National Van Lines is a reputable and reliable moving company, it's essential for clients to consider the potential downsides and weigh them against the benefits before engaging their services.

The cost of using National Van Lines' services may be higher compared to some other moving companies. While they offer professional and comprehensive moving services, the premium quality may come with a higher price tag. Clients should carefully consider their budget and compare quotes from multiple moving companies before making a decision.

Delays and Claims

Like any moving company, National Van Lines may experience scheduling delays or logistical challenges that could impact the timing of moves. Clients should communicate their moving timeline and preferences clearly with National Van Lines to minimize the risk of delays and ensure a smooth relocation process.

In the event of damage or loss of belongings during the move, clients may encounter challenges with the claims process. While National Van Lines typically offers insurance coverage for clients' belongings, navigating the claims process can be time-consuming and complex. Clients should familiarize themselves with the claims process and ensure they have adequate insurance coverage for their belongings.

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The Bottom Line

National Van Lines provides various moving services, including residential moving, commercial moving, international moving, and specialized moving services for items like pianos, antiques, and fine art. They offer both local and long-distance moving options, catering to the specific needs and preferences of their customers. National Van Lines has a reputation for reliability, integrity, and professionalism within the moving industry. They may have received positive reviews and ratings from satisfied customers, further solidifying their position as a trusted provider of moving services. National Van Lines prides itself on its professionalism and commitment to customer satisfaction. Their team of movers and packers is trained to handle all aspects of the moving process with care, efficiency, and attention to detail. They strive to provide a stress-free moving experience for their clients.

 While National Van Lines is generally a reputable and reliable moving company, there can be potential downsides associated with their services. These downsides include potentially high costs, scheduling delays, and damage or loss of belongings.

National Van Lines is a reputable moving company that offers a comprehensive range of relocation services backed by professionalism, expertise, and a commitment to customer satisfaction. Whether moving locally or long-distance, individuals and businesses can rely on National Van Lines to facilitate a smooth and seamless transition to their new location.

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Star Rating

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5.0

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33 Reviews

Review Breakdown

5 grade

97%

4 grade

3%

3 grade

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2 grade

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1 grade

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Jamie Boucher

Easy, professional, fast, and efficient!! We had to change the dates a couple times and still had no issue. They worked with us! They delivered everything on time. Actually was a little early!! Even the movers them self were very nice and helpful!!

2 weeks ago

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Reply from National Van Lines

Thank you, Jamie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 2nd, 2024

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Jane Crabill

Personnel were prompt, efficient and courteous. Delivery from North Carolina to Iowa was faster than I anticipated. My belongings arrived in Iowa before I got there by my airplane flight and they delivered to my new home the same day I arrived in Iowa.

1 month ago

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Reply from National Van Lines

Thank you, Jane! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 4th, 2024

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Joyce Spiel

Extremely satisfied with your service from start to finish- Professional/ efficient/ stress free/ Pleasure to deal with all employees at all levels. Would highly recommend for any type of move especially cross country as mine was. Amazing company!

2 months ago

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Reply from National Van Lines

Thank you for the review. We are happy to hear everything went well with your move!

Oct. 3rd, 2024

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John Flis

I would recommend. I was planning a long distance move from CA. There were no issues at all. The pick up was flawless and as expected. My goods were stored locally in CA for 7 months before ultimately shipping to PA. Everything arrived as. Expected. I’m very satisfied with the entire experience and would use them again.

2 months ago

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Reply from National Van Lines

Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 1st, 2024

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Joel Kowit

Company is customer centric and pays attention and detail to the transporting of your property. Loading and unloading with attention to details followed from start to finish.

2 months ago

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Reply from National Van Lines

Thank you, Joel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 23rd, 2024

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Denny Niedringhaus

Very good service. Timely and friendly. Excellent care in packing and moving the large as well as delicate objects

1 month ago

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Reply from National Van Lines

Denny, Thank you for taking the time to write a review. We are delighted to hear your move went smoothly!

Nov. 12th, 2024

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Patrick Touhey

Moved us from N Dakota to Texas, wasn't the cheapest but delivered as promised, picked up on time, delivered on time, nothing broken and no surprises and stuck to the price as estimated. Watch out for other movers that may low ball you and then won't unload because the price suddenly changed at delivery.

2 months ago

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Reply from National Van Lines

Thank you for trusting us with your move! We're glad to hear everything went smoothly and as promised. Safe travels in your new home!

Sep. 24th, 2024

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Dean Kasal

I used Berna Moving & Storage for long distance from Illinois to Michigan. They were easy to work with and were flexible on dates of delivery. They were also careful in the items moved. I would highly recommend them for your next move. Dean K., Michigan

2 months ago

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Reply from National Van Lines

Thank you for sharing your experience! We're glad to hear everything went smoothly and that our flexibility and care met your expectations. We appreciate your recommendation!

Sep. 24th, 2024

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Ingrid Olmstead

They safely transported all my stuff and made the prospect of moving across the country go from intimidating to very manageable! They were very considerate of all the little details. I even appreciated that the person who came to assess the job and give the estimate, James, offered to remove his shoes in my house. :) Very good company to work with, I highly recommend.

2 months ago

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Reply from National Van Lines

Thank you so much for your kind words! We're thrilled to hear that we made your cross-country move stress-free. The team always aim to provide thoughtful service and attention to detail. We're grateful for your recommendation!

Sep. 24th, 2024

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Shannan D. Flathman

We could not have had a better experience! This was the first ever move for us. And it was a full home move to another state, so I was very nervous about everything, especially fear of the unknown in an industry I knew nothing about. From the first call with National, I felt comfortable and confident that they were capable and fair with pricing. Their local representative (Nicole) came to our home the very next day to take a very thorough inventory of all items in our home in order to provide an accurate quote. All of the other companies I contacted wanted to do FaceTime video walkthroughs and after the first one )that lasted 2 hours) I just didn’t feel that he was able to confidently provide costs. Her being onsite for that was comforting since I knew there would be no last minute surprises when things began getting packed up. During this whole process, I quickly learned that the moving industry is very sneaky and tricky. I sent out 1 brief inquiry to a website and was inundated with calls and emails by a dozen different companies. Most who made me feel very uneasy about the “what if” questions they couldn’t answer and most had to do with cost. And after learning more, I read and heard horror stories of moving companies who quote one price and then change their prices on loading day - sometimes holding trucks hostage until payments are made. There are so many unethical companies out there and I had no idea about that and to be aware. However, National never ever gave me any reason to question their integrity and honesty about cost, etc. In the weeks before the move, I had so many random questions and was always assured (with quick responses) that they would take care of it and I never felt nickel and dimed. On moving day an amazing team showed up, right on time, to pack and load everything. All we had to do was pack our personal belongings in our suitcases. As one point, I had planned to pack a few boxes of sentimental items and carry on my own, but their team provided such a comfort factor that I didn’t feel I needed to do that. The team worked quickly and in unison and obviously knew what they were doing. Not their first rodeo. I oversaw the whole process and was amazed at how careful they were with fragile objects, artwork, etc. There was a team leader who was my go-to but I felt comfortable enough to talk to them all. They were all pleasant, kind, friendly and actually seemed to enjoy what they do. Packing/moving is HARD work and they were amazing. There was a last minute, unexpected need to pick up of a few items from another location about 10 miles away from our home and they worked with me to make that happen with no issues. At one point, I felt bad since all I had to do was sit and watch them work. Since I had no idea what to expect, it was all well above anything I imagined. They packed up and drove overnight to our new city 5 hours away. My husband was on the other end to meet them there. He says the same exact things that I just mentioned. At He sent me a photo of his feet up on a chair since there wasn’t anything for him to do. I liked that it was all the same team (plus a few local labor) and husband said the same as I already mentioned that he was impressed with their positive attitude while doing really hard work. They obviously didn’t get much sleep, but that didn’t phase them at all. The same team leader was also on the other end and ensured a few of my last minute random requests were taken care of. We were never, ever told that anything would cost more or given any hassle with any requests I had. It look us weeks to unpack due to our personal situation l, but it was so nice to open the boxes and see the effort that went into making sure everything was padded and protected well. They had an amazing system of tracking boxes and items so when it was time to unload, they knew just where everything needed to go. I don’t think we ever had to move any boxes around to different rooms because of that system. Our realtor was the one who suggested we contact National (the local affiliate) and they’re the only ones that she will recommend. She’s a well known realtor with great reputation so for her to put her name on them means a lot. This was not a corporate paid move. We paid for this out of our own pocket and moving is not cheap, regardless of what Company you chooses. But this move was worth every single penny and caused not one minute of stress for me. Side note: a family member moved at the exact same time and tried to use National but their schedule was full since he waited too long to schedule. Needless to say, his experience was not good. The first truck/company was immediately sent away (to several states away) because the cost increased $6k once he arrived. There were alot of calls and panic moments to eventually find someone who could handle his love and it wasn’t pleasant - that’s all I’ll say about that. I hope we never move again, but if we do, I wouldn’t consider anyone else - ever. . Six months later, I am still a grateful for such a great experience. The lack of stress made it possible for us to focus on saying goodbyes and beginning our life in a new city so easy.

4 months ago

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Reply from National Van Lines

Thank you so much for your kind words! We're thrilled to hear that your move went so smoothly and stress-free. The team will be delighted to know how much you appreciated their hard work and dedication. Your feedback means the world to us!

Aug. 1st, 2024

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Jason lazar

My brother used them to move him from California to Washington and was very satisfied . When my mom wanted to move near me, I got the info from my brother and called them. We were even lucky to get the same driver, Brian, and he was awesome! Everything went smoothly and effortlessly! If we ever move again, we will be using National Van Lines for sure!

4 months ago

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Reply from National Van Lines

Thank you for taking time to leave a review. It's wonderful to hear that your brother recommended us. We're excited to hear that you had a great experience with our team!

Aug. 9th, 2024

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Chrys Jaynes

I’m so happy that I found this company to help with my move. My friend who had moved a few years before had used them, so I gave them a try. They packed up my belongings, stored them for 4 months then delivered them to me in another state once I had a home. Not one thing was damaged and I did have lots of breakables. All the workers were friendly and helpful from the start to the end. I would highly recommend this company!

4 months ago

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Reply from National Van Lines

Thank you so much for sharing your experience! We're thrilled to hear that we could make your move smooth and stress-free. We truly appreciate your recommendation!

Aug. 5th, 2024

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Monica Robischon

I was very pleased to have chosen National van lines for my move. I did a lot of research on companies to help me with my decision. National cut through all the technicalities and gave me a offer I couldn't refuse. So happy I did. Communication with them was good. The driver was super helpful and on time. I couldn't have asked for a better experienced company.

4 months ago

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Reply from National Van Lines

Monica, We're so happy to hear that your move with us was a 5-star experience! Thank you for taking time to leave us a review.

Jul. 31st, 2024

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Owen

It has been a year since we relocated from Ohio to Florida. And we still tell the story to friends about the great job that National Van Lines did to make the move so easy for us. Eric W came out and gave us a quote and he oversaw the packing, loading, the travel of the trailer to Florida and the unloading. All the workers were professional, friendly and efficient. I would highly recommend them!!!

4 months ago

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Reply from National Van Lines

Owen, Thank you for taking time to leave us a review. We are so happy to hear that your move went smoothly!

Jul. 30th, 2024

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joseph carlone

Everything from when Adam came in to give us an estimate to the pick up of our furnishings to the storage of our belongings and to the actual move down to Florida went flawlessly. They wrapped all our fragile items and were very caring with all our items. Everything arrived safe and sound and on time and they reinstalled all the items where belonged.

4 months ago

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Reply from National Van Lines

Hi there! Thank you for your kind words. We're thrilled everything went flawlessly from start to finish. Adam and the team are dedicated to ensuring a smooth move.

Jul. 25th, 2024

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WendyK

I have had good experiences with their company moving my family to Texas from Cali!!

2 months ago

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Reply from National Van Lines

Thank you for taking time to write a review. We're so happy to know that we were able to provide and easy and smooth move!

Sep. 24th, 2024

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Kara Lewis

The best moving experience ever. This is the first time I’ve used movers and I’m so happy they over delivered. From the zoom walkthrough of our previous space and items, to communication throughout the entire process, they made moving easy. Perhaps a bit on the expensive side, but it seemed appropriate given the speed and quality of the move.

4 months ago

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Reply from National Van Lines

Thank you for taking time to write a review! We are happy to hear that your move was quick and smooth.

Aug. 2nd, 2024

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David Mork

From beginning to end. It was a seamless move. National Van lines moved two homes from two cities to the same address in in Georgia. Door to door without a hitch. I was impressed to say the least. To top it off absolutely no damage.

4 months ago

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Reply from National Van Lines

Thank you for your review. We are happy to hear that your move went well!

Aug. 5th, 2024

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Jill Baker

I chose them because they were able to give me a firm price after an in-person review/estimate. They were extremely responsive with any needs or changes. The moving crew worked hard, they were extremely careful of our items. Exceptional service from start to finish!

4 months ago

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Reply from National Van Lines

Jill, we are so happy to hear that our team was able to provide a smooth move! Thank you for leaving such a kind review.

Aug. 1st, 2024

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Ruby Weitzell

National handled my move seamlessly. We had a full move locally and a partial move going out of state. It was handled efficiently, carefully and courteously. I would definitely use them again! (Oh! And this was my second move with them!)

4 months ago

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Reply from National Van Lines

Ruby, we are happy to hear that your move went seamlessly! Thank you for using our services again.

Aug. 5th, 2024

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irene cyburt

Everyone involved was friendly & worked all day in the heat to move every pieces of furniture to the right room. There was no damage at all to the contents of all of our packages. Great job!

4 months ago

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Reply from National Van Lines

Thank you, Irene! We appreciate your review. We are thrilled to know that our team was able to provide such a easy moving experience.

Aug. 9th, 2024

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Richard Lautenslager

Great customer service. Always available to answer any questions. Delivered the service they promised. No extra charges or hidden charges. A pleasure to work with. Reasonably priced

4 months ago

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Reply from National Van Lines

Thank you for your positive feedback! We're glad to hear about the service our team was able to provide.

Aug. 5th, 2024

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Jay Steele

Prompt, professional, and responsive. They worked with me to get the move cost down. Really took care to ensure everything was handled safely. These folks made my move a stress-free process.

4 months ago

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Reply from National Van Lines

Thank you for taking the time to write a review. We're delighted to hear that our team provided you with a stress-free moving experience!

Aug. 5th, 2024

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Katsey Long

Did a good job on making my move across country. There were several hiccups along the way but was handled with professionalism and good communication. If I have to move again they will be the first ones I call.

4 months ago

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Reply from National Van Lines

Thank you, Katsey! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 30th, 2024

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Joel Kowit

Caring people who packed and moved me from Lakewood NJ to Weston Fl (1700 miles) no damages nothing lost great service on time RECOMMEND THIS COMPANY WITH NO HESITATION OR RESERVATION.

4 months ago

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Reply from National Van Lines

Thank you so much for the glowing review! We're thrilled to hear everything went smoothly with your move from Lakewood to Weston. Your recommendation means a lot to us. If you ever need anything else, we're here to help!

Jul. 25th, 2024

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M Pine

Aaron B. and his team have helped me with very complex cross-country moves, wouldn’t plan a move with anyone else - excellent customer service and communication!

4 months ago

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Reply from National Van Lines

Thank you for sharing your experience! We will be sure to share your kind words to our team.

Aug. 5th, 2024

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Don Moore

Professional and courteous! As former military, we’ve made many moves and this one was one of the smoothest and stress free ever. Great job!

4 months ago

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Reply from National Van Lines

Thank you for taking time to write a review. It's a pleasure to know we were able to give you 5-star service!

Aug. 15th, 2024

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Michael Juarez

National Van Lines really helped me out with my cross country move and I recommend them to anyone that need a quality moving service.

4 months ago

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Reply from National Van Lines

Thank you for recommending us and for your kind words!

Aug. 5th, 2024

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Eric Robyn

Great customer service. Very reasonable rates. On time and safe delivery of everything with a very friendly attitude by all employees!

4 months ago

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Reply from National Van Lines

Thank you, Eric! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 25th, 2024

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John Beeman

On time; carefully wrapped up and loaded. Delivered with the same care and concern. A job well done.

4 months ago

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Reply from National Van Lines

John, Thank you so much for taking time to write a review. We are delighted to hear that you had a 5-star experience!

Jul. 31st, 2024

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Cindy Zeter

Very professional and organized company. Everything went smoothly and delivered on time.

4 months ago

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Reply from National Van Lines

Cindy, thank you for taking time for writing a review. We are happy to hear that you move went smoothly!

Jul. 31st, 2024

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Fred Joy

Very efficient and all went smoothly. Very satisfied

4 months ago

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Reply from National Van Lines

Thank you for the revie. We happy to hear you move went smoothly!

Aug. 15th, 2024

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Laura J. Carlson

Great with the actual move. Not great on communication

4 months ago

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Reply from National Van Lines

Hi there! We appreciate your feedback and are always looking to improve. We're glad to hear the move went well and apologize for any communication issues you experienced.

Jul. 25th, 2024