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Madison Van Lines

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13 User Reviews

7.6

Overall Score

LAST UPDATED: June 22nd, 2021

Madison Van Lines was established in 2005 as a long distance professional moving and relocation services company and now as been in the moving service providers industry for over 14 years. It is both a residential and commercial moving service. Currently Madison Van Lines works with over 5,000 moves per year, 90 percent of which are domestic relocations. Having highly trained professional movers do the grunt work for you can make moving much more enjoyable for you. This company’s goal is to provide excellent service to customers through personalized mover service.

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The Good

  • Variety of Moving Services
  • Packing and Unpacking
  • Storage
  • Auto Transport

Variety of Moving Services

The moving process can be quite a grueling experience and moving costs quite high when you don’t know what you’re doing. Moving service providers like Madison Van Lines work to offer people the help that they need in order to make their relocation easier. Madison Van Lines provides the following moving service options:

  • Interstate Move — When looking to move to another state, it is important to give the company time in advance to make sure that a long-distance moving team and truck/vehicle are available. You should also give the company at least a two-day window for pick up as part of the agreement. Madison Van Lines is one of a number of interstate long distance movers, therefore it is always helpful to get a moving quotes before signing any contracts.
  • International Moves — International movers are specially trained and Madison Van Lines ensures that quality service will be provided from the first interaction until the goodbye at the final destination. You can get free shipping quotes by providing your zip code, destination, and/or move size.
  • Corporate Relocation — Madison Van Lines has a goal to be flexible during corporate relocation. A relocation plan and free moving quotes are available online for those with interest. This could also apply to commercial moving inquiries.
  • Government and Military Relocation — With a guarantee of customer satisfaction, Madison Van Lines works to give back to those who have given so much by providing excellent service to government and military officials. You can start a free relocation plan online today or speak to a representative to get a free quote. There are not a large number of companies in the moving industry that advertise this service.
  • Local Move — For those that are moving locally, pricing is based on the hour instead of the job.

Packing and Unpacking

When the time comes to move, packing can be quite a challenge. One way to combat this challenge is to let Madison Van Lines do the packing for you. As part of its full-service moving and relocation services, professional moving teams will come into your home, pack your stuff in boxes, label them, and load and unload them into moving trucks. Packing services are not always included in moving packages, so you should coordinate this with your moving coordinator. If you don't want to hire a professional team to come and pack your home but do have a small number of items that could use professional package for safety, you can choose a partial packing plan.

Madison Van Lines also offers unpacking services. Professionals will unload your moving trucks and put the labeled boxes and furniture in the corresponding rooms.

Packing materials can be expensive if you need to go out and buy them yourself. Madison Van Lines provides the packing supplies you need to relocate your household goods, furniture, and other belongings. It is important to remember the number of packing materials that you will need as you prepare to box up your entire life. You will need boxes, tape, plastic wrap, moving blankets, markers, labels, packing paper, bubble wrap, and other specialized items to make sure your furniture and fragile household goods are not damaged when loaded in the truck or upon delivery. The better materials you have to pack with, the better chance you have of avoided damage to your household goods.

Storage

Part of moving can often entail a bit of waiting. If you need to have personal items, furniture, a vehicle, or other belongings stored, Madison Van Lines has a number of storage options for customers. With thousands of storage and warehousing agents throughout the world, Madison Van Lines can deliver reliable storage services to customers in almost any country, city, or state. These facilities are used to house customer goods until the time of delivery to ensure their proper care and avoid them being left on a moving truck for extended periods of time.

Auto Transport

This is one of the perks of using Madison Van Lines moving services. Auto transport, including pick up and delivery, provides an incentive to use this company.

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The Bad

  • Third-Party Involvement
  • Timeliness
  • Pricing Changes

Third-Party Involvement

According to Madison Van Lines reviews and complaints, it is not uncommon for a third party mover to be hired to do the job. Some customers complain that Madison Van Lines did not let them know who would be moving their things until shortly before the established moving day. As part of this third-party involvement, Madison Van Lines does not accept responsibility for damages that result from third-party moving services. This has proven to facilitate a frustrating experience for the customer as they feel mistreated during the relocation process.

Timeliness

Other Madison Van Lines reviews have mentioned an issue with timeliness in delivery without explanation. Moving requires a lot of work and planning and needing to adjust what you plan because of the tardiness of movers can be frustrating. If you plan to use Madison Van Lines, keep close contact with your moving coordinator to avoid confusion and to establish expectations.

Pricing Changes

Pricing for Madison Van Lines is a sticky point in a number of customer reviews. After getting a quote from the free online quote service and talking to a sales rep to get a firm cost bid, customers expect that to be the final price. Unfortunately, it is common for the price of payment to be raised significantly upon completion of the job. This is attributed to low estimates, undershooting the square footage estimate, or extra hours and labor fees once the truck is loaded. If you are hoping to have a set price before the moving process starts, this may not be the relocation service for you.

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The Bottom Line

Madison Van Lines seeks to provide excellent customer service by providing a number of options for customers starting with a free online quote and ending with delivery. Customer service representatives are available to help those seeking to find a local, long distance, international, or corporate moving service. If you are okay with waiting if the team gets held up with another job or other undesired conflicts and if you are not worried about the moving estimate you are given not being the final price, then this could be a good option for you. We recommend that you research a number of local long-distance movers, full-service movers, and relocation companies near you before making a final decision to ensure that the fees, offers, and services are the best fit for you.

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Star Rating

4.9

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13 Reviews

Review Breakdown

5 grade

92%

4 grade

8%

3 grade

0%

2 grade

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1 grade

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Allison Cary, NC

Moving is obviously very stressful, but Madison made me feel comfortable throughout the entire process from my first communications with Jill through the end of the entire move. I appreciate that I was able to continue to talk to both Maggie and Jill and was not passed on to others. They were aware of my stress and provided tips and ideas to help with my first move. Thank you Madison for a job well done

2 years ago

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Becky D Los Alamitos, CA

My experience with Madison Vanlines was exceptional, as there was a last minute situation that was handled beautifully by Jill. She provided the most exceptional customer service and was available to answer all my many questions throughout the transport move from Boston to Los Angeles. This is a great company with friendly, efficient customer service.

2 years ago

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Harvey Sweeney Bogota, NJ

Their team showed up on time, were super professional and worked nonstop for the entire job. They treated my furniture as if it was their own and they were more than happy to help move everything into its new place in our home. I would definitely recommend Madison Van Lines to anyone and will be calling Madison Van Lines again if I need a mover in the future.

2 years ago

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Review Source

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seanth57 Columbus, GA

I used to company to move from Florida to Georgia, I was pleased with their service. My service representative walked me the moving process, he was very professional.

4 months ago

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Nicky Bradford Hollywood, FL

Madison Van Lines is absolutely the best moving company ever! We had so much going on with the quick sale of our home and a short closing date, we had lots of stress - but the moving of our items was not one of them thanks to our amazing crew. I would definitely recommend them!

2 years ago

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Jim Blair Seattle, WA

Had a great time with him and his team! Extremely polite and professional moving team. Arrived on time with a 3 man crew and moved a full 2 bedroom apartment plus fridge in only about 7 hours. They even helped us move an unrelated fridge already at the move site into the house. Would use again and recommend going forward.

2 years ago

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Noel Maloney Garland, TX

Great guys! They arranged a multiple stop move for me and had no issues at all. They also carried a large capacity washer and dryer up two flights of stairs which was great. Arrived on time and finished reasonably! Thank you!

2 years ago

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Kellee Jones Elk Grove Village, IL

They exceeded my expectations!! They were super quick and friendly throughout the whole move! I had alot more stuff than I initially thought and they got everything loaded and unloaded perfectly (even with all the stairs). I highly recommend!

2 years ago

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patricia a STRANSKY Fort Lauderdale, FL

Madison explained in detail what every cost would be, there were no surprises. They were efficient and careful with the things they moved. Their prices were fair and beat 3 other companies that I got quotes from.

2 years ago

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Dean Berman Weehawken, NJ

Best movers I've EVER had! And at an amazing rate. They were very professional, had great communication and treated everything with care. Thank you for being the best value out there!

2 years ago

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Randy Dunn Middleburg, FL

THEY HELPED ME MOVE FROM OHIO TO FLORIDA IN JUNE. PACKED MY OWN BOXES AND HAD 1 APARTMENTS WORTH OF STUFF. IT WAS EASY AND I DIDN'T HAVE ANY PROBLEMS.

2 years ago

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Kelly St Louis, MO

Very professional and easy to work with! Excellent customer service! Highly recommend using their services.

2 years ago

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Daphne Tyler Cave Creek, AZ

Madison Van Lines made our relocation less stressful by being up front with costs, communicative, within budget and on time! Thank you!!!

2 years ago

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