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Kelly Van Lines

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LAST UPDATED: January 18th, 2024

Kelly Van Lines, a prominent player in the long-distance moving industry, prides itself on offering a comprehensive service that transcends the offerings of standard moving companies. With a legacy spanning over two decades, this nationally recognized moving company delivers top-tier service at a price that remains accessible to a wide range of clients.

Boasting a fully licensed and insured status as a moving carrier, Kelly Van Lines places a premium on safety and reliability, ensuring that every step of the moving process is executed with precision and care. With the company's extensive experience, it provides a seamless and stress-free moving experience, regardless of the type of residence or office space.

Top Ranked Companies

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The Good

  • Professionalism and Expertise
  • Careful Handling of Belongings
  • Transparent Pricing and Protection

Professionalism and Expertise

Kelly Van Lines demonstrates a high level of professionalism and expertise throughout the moving process. Staff is knowledgeable and courteous, ensuring clients are guided through the process with confidence. From initial contact to the final delivery, the company maintains a standard of excellence.

Careful Handling of Belongings

The company excels in the careful handling of clients' belongings. Movers are trained to pack and wrap items securely, reducing the risk of damage during transit. This attention to detail provides clients with peace of mind knowing their possessions are in good hands.

Transparent Pricing and Protection

Kelly Van Lines offers competitive pricing with transparent explanations of costs. The company provides basic protection coverage, and additional options are available for those seeking extra security for their items. This transparency ensures clients have a clear understanding of the financial aspects of their move.

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The Bad

  • Inconsistencies in Quoting
  • Mixed Customer Experiences
  • Limited Availability of Guaranteed Delivery Dates

Inconsistencies in Quoting

While Kelly Van Lines generally provides transparent pricing, some clients have reported inconsistencies between initial quotes and final costs. This can lead to unexpected expenses for the client. It is advisable for clients to thoroughly review the estimate and seek clarification on any discrepancies.

Mixed Customer Experiences

While the majority of Kelly Van Lines reviews are positive, there have been instances where some individuals faced challenges. These include delays in delivery, unresponsive communication, and dissatisfaction with service. It's important to note that these cases seem to be exceptions rather than the norm.

Limited Availability of Guaranteed Delivery Dates

Kelly Van Lines, like many moving companies, faces challenges related to guaranteed delivery dates. Factors such as weather conditions and mechanical difficulties may affect the timeliness of deliveries. Clients should be aware that while the company strives for prompt service, unforeseen circumstances can impact the timeline.

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The Bottom Line

In summary, Kelly Van Lines stands out for its professionalism, careful handling of belongings, and transparent pricing. However, some clients have reported inconsistencies in quoting, and there have been occasional challenges in terms of communication and timeliness.

It is recommended that clients thoroughly review their estimates and discuss any concerns with the company prior to the move.

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Star Rating

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6 Reviews

Review Breakdown

5 grade

83%

4 grade

0%

3 grade

0%

2 grade

17%

1 grade

0%

Sentiment Criteria

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Service

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Marilyn Kwon Beltsville, MD

The movers were incredibly careful with all of my belongings, taking the time to wrap and pack everything securely to ensure that nothing was damaged during the move. I was really in stress because of my move but oh my Lord they just took away all my stress and I now this seems impossible because no matter what you’re always in stress when you’re moving, but believe you me I really mean it. They actually take all your stress, they just do their work so perfectly that you’ll be shook. Brilliant team I swear!

1 month ago

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Mike Fernandez Lutherville-Timonium, MD

I have used these movers every time I’ve moved house and they are so good, I’ve even used them to help us move in work. Such a friendly, hardworking team, fast and with great work ethic. I recommend them to everyone seeing this, give them a try and you won’t regret!!

1 month ago

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Patricia Meade Hartford, CT

Good service on pickup and delivery, both teams were great and there was no damage at all. The movers made sure they follow up after the move and made sure I am okay even after delivery. Wonderful moving experience with them.

1 month ago

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James Kuck

The staff were impeccable in takedown and setup. They cared for our homes on pickup and delivery with extra protection and the commitment to customer service was fabulous. Thank you!

1 month ago

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John Surber Floral Park, NY

Quote was very affordable. They were very kind and accommodating for my extra requests. Everything arrived in good shape and on time.

2 months ago