JK Moving

I contracted with JK Movers for a Maryland to Florida move. Below is the sequence of events that supports claim against JK Movers. 1. July 13, 2018 (Friday) – This was the loading day for JK Movers. They put down an adhesive tape on the carpets through the house. At completion of loading that afternoon, the adhesive tape was removed, and it was apparent there was a noticeable color change across the carpets. The moving supervisor took pictures of the carpets and commented on the problem saying he would follow-up. At that time, the supervisor presented me with a JK Moving form stating it should have been signed before they started loading. In reading the form, it was a waiver of liability for floor and carpet damage. I explained I could not sign as the carpets already had apparent damage. 2. July 13, 2018 (Friday) - After JK Moving left, I called a carpet cleaning service explaining an emergency situation, i.e. the carpets needed to be cleaned ASAP due to the real estate closing and walk-through the following Tuesday morning. The earliest available cleaning time would be July 16, Monday. This same carpet cleaner had cleaned them a few weeks earlier prior to listing the house, i.e. the carpets were clean. In addition, I left a phone message with Mr. Richard R, JK Moving Rep, handling the move. In researching the tape adhesive, this appears to be a common problem with its use. 3. July 16, Monday - Carpets cleaned. After the cleaning, the cleaner noticed some rising in certain areas. He said it was common due to the moisture and usually settled after a day or so. However, since the walk-though was the following morning, he would come early Tuesday, July 17, to check and re-stretch if needed. The charge was $50. The total cleaning invoice was $580 which was paid. 4. I submitted the $580 claim to JK Movers which was denied based on a claim that JK Movers were not allowed to inspect the carpet and did not authorize the carpet cleaning. This is incorrect as the moving supervisor took pictures of the damaged carpet at the time commenting on the problem. As far as not authorizing, this was late Friday afternoon and an emergency situation due to the real estate closing Tuesday morning. Mr. R was notified. The carpets had to be cleaned on Monday 5. JK Moving put my house sale in jeopardy through their negligence, and forced me to remedy their problem in a few hours prior to the house closing, thereby, incurring additional costs of $580.

JK Moving was contracted by the Army to relocate our household goods from Great Falls, VA to Virginia Beach, VA in 2013. They came to our home with an iPad to do the estimate and seemed to know what they were doing. My husband is a woodworker with several items of heavy equipment that require special care, so we provided photos and weight estimates via e-mail and were assured that they could handle these and that we would be well under our 17,000 lb allowance. We had taken pains to purge, even renting a dumpster to reduce the amount that we would move, and they are the experts, so we trusted their assessment. We didn't really have an alternative. I was suspicious when they refused to separate out my professional gear, but they had reassured me that we would be under the allowed weight, so I didn't continue to protest this. After the move there was no mention of any overage, and only minor damage (scratched items here and there, but not as bad as previous moves). The job I moved for didn't work out and we had to move back at our own expense within 6 months. That move cost $17,070 with Absolute Moving Co. of Virginia Beach, VA, including packing and labor. 22 months later I get a notice of government debt. When I made inquiries I was told that J K Moving billed the government for moving over 45,000 lbs!!! That is nearly three times my allowance!!! And of course no professional gear. Naturally, J K Moving had already been paid by the government, but I have to pay for the difference, over $23,000 of debt. When I attempted to contact J K Moving about the discrepancy, they stonewalled me. I have been appealing the debt with DFAS for the past 2 years but my credit is ruined by the debt and my wages have been garnished. If you are assigned J K Moving for a PCS move, all I can advise is do it yourself. If you have had a similar experience with this mover, please contact me as I believe that this company should be investigated for fraud.

Terrible service. I was initially impressed by the sales person pitch, however when the movers came the lead mover John was disrespectful, rude and had a real problem dealing with a woman trying to tell him what needed to be done, real ego problem. He couldn’t follow the simplest instructions and ended up walking off the job. I have moved at least 20 times and this was by far the worst moving company that I’ve ever dealt with.