Dedicated Van Lines

move from NY to Kentucky First of all I believe they are a broker they did not have any trucks with their name on them a company named Trans World van lines did the move. I provided an extensive list to the dedicated van lines agent which encompassed every item along with dimensions. He chose not to use it and used his moving program assuring us it would fit on the 28 foot truck. It did not, there were 300 cubic feet that would not fit had he used the detailed list provided this most likely wouldn’t have happened. I had to pay for another truck because of his miscalculation even though we went off his list it didn’t fit. I was also promised the entire load would be delivered in 2 days on one truck it was not. 8 days later we received the rest of it; one of the major reasons I hired them was to have a dedicated truck with all our things there in 2 days-didn’t happen. So the 9200 move cost me 10690. They did not estimate properly charged me more than my quote and did not deliver on time. It was very stressful I would not use them again and I do not recommend them

Dedicated van lines was very effective. I needed to move from Florida to New York an they helped me relocate with no problems. They made sure all my china was bundled properly, they packed my stuff, an it was there by the time I needed it to be there. I definitely recommend using dedicated van lines.

Extremely satisfied from the services we received from start to finish. Very responsive service personnel provided a quick, accurate quote and contact throughout the experience. Highly recommend!

My wife and I used Dedicated Van Lines when we were moving to our new home and they were amazing. They made sure we had a smooth transition and best of all nothing was broken. Highly recommend them.

My family and I used this moving service from our 3 bedroom 2 bath home , to the other side of town. Nothing was damaged , all of our goods were as wrapped. The customer service was fantastic and the energy of the movers were admirable. Thank you !

I had to move and had a very low budget as there are other expenses. N Company helped in moving my stuff within my budget. So they did me a great favor and this is a small gesture from my side to them.

I have moved 5 times over the last 7 years and this why by far the easiest and smoothies time yet! One of the most professional moving companies I have ever hired and will definitely hire them again!

When it comes to good customer service, I never have to ask myself if DVL has it. To be honest, this company is one of the rare few that makes me feel like a valued customer. I highly recommend them.

This is one of the best moving companies I've ever used. Not only was the price fantastic but the service also was unbelievable. I used them to move my 2 kids to collage and would recommend them!

These guys were amazing in helping with my move! My boyfriend and I moved in this past July and were extremely satisfied with the quality of service provided. I would recommend them to anyone looking for great movers!

Worse experience ever, the representatives are brokers they have ghosted me when the move went wrong. They are brokers and have disappeared. I have not heard from anyone from Dedicated Van Lines about my claim. The movers that were hired and not from Dedicated showed up late, argued with me and advised that Erik , the Dedicated broker, underbid and did not know what he was doing. The mover left my home in disarray and was not able to pack all my belongings. I have not heard from my representative since things got bad.

We originally picked this mover because of past good reviews. Clearly, something has changed with the company since after a month and long text conversations they refuse to do the bare minimum to make things right for a move that went horribly wrong. A month ago my wife and I moved from Virginia to Illinois. We've moved a lot over the years and this time purchased "White Gloves Full Service Packing". Almost every day we checked, double-checked, and triple-checked all the details via email, phone, and text. This includes letting Ryan G know that the DRIVER expressed concern over the packing task resources when he called us the day before the move. Moving day: No packers, limited packing supplies on the wrong sized truck. My wife and I had to pack four entire rooms in just a few hours, jeopardizing making our flight to Illinois. A month later, still no refund for the services not rendered, just a complete runaround. Moving day was hugely stressful, my wife had just lost her father a short time ago and had a personal health scare. We asked for the absolute minimum...a refund of the packing services. Dedicated refused, finally telling us to quit asking or their legal department would pursue harassment charges. Do not use this mover...if *anything* goes wrong, they will not do anything. Once I began posting my experience with Dedicated Van Lines, the company tied the less-than-full refund to the deletion of the reviews. I pledged to remove the review *after* they sent the refund because they are completely untrustworthy. They refused. The full refund would have been less than $700 dollars, They have fought and lied over a pittance...that's what kind of company they are. In addition, because the logistics and truck size was totally screwed up by Dedicated, our household goods had to be loaded on a small truck, transferred to a semi, transferred to a small truck, and then unloaded into our house. Unsurprisingly we have many broken and missing items due to the extensive handling. Seriously, contract with *any other* mover than Dedicated.

Ryan G at Dedicated Van Lines contracted our move to LA Transfer and Storage, and the pick up day went terribly. I told Ryan about the issues we had and he promised that he would work with LATS to make things right for us. Around a week after we arrived in AR we found a house to rent so I alerted Ryan of our new address. He told me that he would get our delivery scheduled with LATS and in the meantime he would obtain a detailed inventory from LATS to help with my concerns about some items possible being left off of the moving truck. I waited a week, assuming that Ryan was working on a deliver schedule and inventory for us. When I contacted him again he couldn’t even remember telling me what he would do, and did not have any updates or documentation for me. That happened again the following week so I reached out to LATS myself, only to find out that Ryan didn't call them and they were estimating at least another 2 weeks just to schedule our move due to them running out of trucks and drivers. It was almost a month before we got our delivery scheduled, and it was a full 49 days between pick up day and delivery day. Ryan started ignoring my calls when LATS continued telling me that they couldn’t schedule our move yet. He used religious holidays, family issues, and anger with LATS as a smokescreen whenever we touched based for the few minutes he would give me. He hung up on me multiple times and he never once produced any reliable information. It became clear that Ryan had abandoned me and my family when he quit answering my calls, texts, and emails. That was a full two weeks before I got a guaranteed delivery date from LATS. I am working with LATS separately to resolve issues with them. I have not heard from Ryan once since he abandoned us. This move was a disaster on multiple levels, but it was made much worse because of Ryan’s poor communication and ignorance. DO NOT TRUST Ryan G at Dedicated Van Lines with your family's well-being, he does not care about his customers at all!!

I saw the high reviews and they were able to beat every other quote I received. They were pretty responsive. I added things to the quote to actually get a higher price, so I didn't have any overages and was able to budget. I even took them up on their free service to FaceTime around the house so they could get the most accurate quote possible. When the day came, they were $7000 off. I did not purchase anything between the quote and move day, in fact I actually sold things. They were just way way off. Could a few items slipped the cracks on my side? For sure. $7,000 worth? No chance. Be very careful using them and be prepared to go over budget. Once they are done with you, do not expect a reply back either. They are a ghost.

This company will SELL you to other moving company... Other company will sell you to another ... each of them will charge you more money (cash only) on the top.. and you must pay to get your staff back. Wich I filally did , after over paying $730 on the top of original estimate, contract. As soon Ryan got my initial deposit of $500 , he stopped answering my calls, and nightmare started... Please Avoid Headache ! see pic of one of the companies they sold me to, they just taped it on their Van.

We cannot get our possessions back from these guys. They sub-contracted our move to another company,without our knowledge. We paid them nearly $2000.00 in both fees and tips,before we had to cancel our move due to California wildfires.(we were moving there from N.Y.). Also they nearly doubled the fee from $5580.00 to $9438.24.They have not responded to our e-mails or texts in several days. If I could them a 0 rating, I would. Andrew Reiner

We had to contact the police in NY and New Jersey, to force them to return our possessions. Ryan G previously hung up on me, when I refused to remove my negative review of his "company". We had to pay ANOTHER $3000 to get our possessions back. He never returned the $1675 "fee" that he owed us, after the move was cancelled [wildfires].

Highly recommended! Affordable and professional!