American Van Lines
Is This Your Business?Author: Kaitlyn Short
American Van Lines has been in business since 1995 and is a nationwide moving company that is family owned and operated. Owner Anthony Disorbo started his company with fewer than 20 people and today American Van Lines has grown into a full-service moving company with over 100 employees and with an emphasis on customer service and customer loyalty.
It provides a full array of moving services that can assist with local, long distance, business, military, corporate, and international moves. American Van Lines is also a storage company. It has state-of-the-art private storage facilities available for movers. Private storage units are housed in fireproof and storm proof buildings. Its storage units are licensed and insured for your protection and safety. American Van Lines offers personal storage vaults, climate controlled units, and 24-hour security surveillance. The moving company also specializes in moving pianos, antiques, and fine art pieces.
American Van Lines is licensed and insured, and registered with the Department of Transportation. It is also a certified American Moving & Storage Association (AMSA) ProMover. The AMSA ProMover stamp of approval illustrated by the ProMover logo communicates to its customers that it is within ethical guidelines and operates at the highest standards of quality.
Whether a customer is looking to move across the state or to another country, American Van Lines can offer a selection of comprehensive and flexible moving service options. Its trucks run weekly to all major cities in the United States. Customers’ relocation services can be customized to suit their needs, whatever they may be. Perhaps you need full moving services or you’d like to do your own packing. Maybe you want a deluxe relocation that will free you of all worry and concern.
American Van Lines bases its moving services on a flat rate pricing system. Even if customers acquire additional services, it maintains a fixed rate price. If a customer selects all-inclusive services that include disassembly and reassembly of furniture, specialty moving of your fine arts, antiques and pianos, they still pay one flat fee.The American Van Lines estimate model offers bottom line pricing. It promises customers that they will know exactly what to expect from the very start of the process for peace of mind throughout the entire relocation.
Top Ranked Companies
The Good
- Pricing Examples
- Environmentally Conscious Company
- Free Quote
- No Third-Party Contractors
Pricing Examples
It can be difficult to find even general pricing information on most moving services’ websites. American Van Lines offers examples of pricing and other details for moves in its blog. For example, it provides a detailed overview of moving costs from Houston to Los Angeles, New York to Miami, and San Francisco to Denver.
While the pricing information provided is an estimate it does give customers a general ballpark price for long distance moves with American Van Lines. It also provides information about the factors that go into its pricing for moves.
Environmentally Conscious Company
American Van Lines is trying to be environmentally responsible and to do its part to conserve resources. It has developed a fuel consumption reduction plan with the following six parts to reduce fuel waste:
- Truck engine settings and speed regulation
- Hotel usage
- Reduction in driver A/C usage
- Proper tire inflation
- Encouraging team carpooling
- Efficient trucking route planning
Free Quote
It is industry standard to offer free moving quotes to customers and American Van Lines does this. Customers can get quotes online or over the phone. It also offers chat customer service.
No Third-Party Contractors
Many larger moving companies use third-party contractors or partners. It is common for a customer to find that on moving day their move isn’t being conducted by moving company employees but by a third party. American Van Lines does not work with third-party contractors. All transactions and services are handled directly by the company employees. Working directly with American Van Lines employees can help avoid confusion, runaround or passing blame that can sometimes take place when dealing with a broker. American Van Lines says they take full responsibility for the relocation process.
The Bad
- No Easy Online Quote Process
- Surprise Use of Brokers
No Easy Online Quote Process
American Van Lines does not offer online quote on demand options on its website. It can be convenient to fill out online forms and receive an initial quote. Other relocation service providers also offer video chat software with agents to ensure that clients receive the most accurate quote possible.
Surprise Use of Brokers
Overall American Van Lines has very positive customer reviews; however, several mention that they were surprised to discover on, or just before, their scheduled moving day that a third-party broker would be completing their move. It appears that these exceptions occurred during peak moving season and were due to internal American Van Lines scheduling issues. While the use of brokers seems by far the exception with American Van Lines, it is something customers should be aware of.
The Bottom Line
Customers looking for relocation services conducted by a carrier and not a broker should consider using American Van Lines for their move. We are impressed by American Van Lines’ long history of providing excellent customer service and its dedication to both community charities and environmental well-being.
If you are looking for an affordable carrier with up front, flat rate pricing then American Van Lines would be a great company to receive a quote from. We are also impressed with its commitment to not use third-party brokers as many larger moving companies do. However, we recommend that you talk to their customer service team directly to ensure they will not use a broker for your move due to several reviews that mention last minute changes.
