Venmo Logo
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351 User Reviews

9.7

Overall Score

Venmo is a popular mobile payment app among millennials, with the average user transferring money to friends and family members several times per week. Venmo is owned and operated by PayPal and has been operational since 2009. The company is growing rapidly and offers its users convenience as well as bank-level security of their financial information.

Receiving funds from another user is free, and money sent via Venmo can easily be transferred into a US Bank account with a few taps. Members may use funds from any linked and confirmed US bank account to send money as well as their debit or credit card.

In addition to easily sending and receiving money, Venmo is an available payment option in select merchant apps and for select merchants through a mobile browser, a practice being made popular by other mobile wallet apps like Apple Pay or Google Pay. To use this feature, a user must opt-in to make purchases.

Keep reading for pros and cons, as well as Venmo reviews to see what people are saying about their experience with Venmo.

 

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The Good

  • Free App
  • Payments and Fees
  • Payment Process
  • Make Purchases
  • Devices

Free App

The Venmo app is free to download on any smartphone or device, and it is free to use. In addition, Venmo is managed by PayPal, providing significant advantages for users. PayPal offers their users a high level of security, similar to the security used by major financial institutions.

Payments and Fees

Venmo offers their users the ability to easily send money to their family and friends up to $299.99 when they first sign up, or up to a weekly rolling limit of $4,999.99 once their identity has been confirmed. Users may use their confirmed and linked US bank accounts to send money to anyone free of charge.

A Venmo user can add any type of credit or debit card to their account for free. Once a card is added, you can set it as your primary payment method in settings, allowing you to control which cards you are using through your Venmo account. In addition, a user can set up a linked bank account, making it easy to move money between a bank account and Venmo account. 

There are no fees for any activity via a debt card, but it is important to note that all money sent via a credit card will incur a 3 percent fee. In addition, there is an automatic transfer fee for transferring money from your Venmo account to your bank account. There are no other Venmo charges or fees to be aware of.

Receiving money and transferring funds to a US bank account is free.

Payment Process

Users may send money to anyone, regardless if they are a current member of Venmo or not. To gain access to sent funds, users must register with the service.

Payments on Venmo are simple, requiring only a few steps to ensure money is being sent to or received by the correct person. In some cases, Venmo will ask you for the last four digits of someone's phone number before completing a payment, thus ensuring a secure transaction.

Payments and transactions are shown on a feed similar to Facebook, showing things people are paying for between their Venmo friends (actual dollar values are not displayed). If you do not want your payments to be seen by other users, there is an option to make a transaction private.

Make Purchases

Not only can you send and receive money from friends and family through Venmo, but you can use it to make online purchases, as well as some retail purchases through the app.

Because Venmo is owned by PayPal, in some online shopping circumstances you can select PayPal as your payment method which will bring up a separate prompt asking if you'd like to complete the transaction through Venmo. This means that online shopping can be even easier, and provides more flexibility in payment methods.

Additionally, Venmo makes it easy to split the cost of any in-app purchases between multiple people. Through its "buy now, split later" service, Venmo remembers the total cost of the purchase and will allow you to split in the next time you open the app. 

Devices

Venmo is available on both iOS and android devices, making it available for anyone.

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The Bad

  • Issues with Service Misuse

Issues with Service Misuse

In fact, there are several reports which surfaced in the latter part of 2015, detailing how savvy scammers are using Venmo to defraud users, most often when the service is misused by sending money to one who is unknown to the payor. Venmo states that it is designed for payments between individuals who know and trust one another, and therefore discourages users from sending money to people they do not know, especially on large purchases like event tickets or websites like Craigslist.

It is important to realize that while the app is secure, there are some problems which one may encounter. Should a user erroneously send funds to someone, they are dependent upon the other party to return the funds. Venmo does not provide much assistance in returning funds in the event of payor error.

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The Bottom Line

Venmo is a great mobile wallet option, making money transfer and mobile payments easy, as well as making purchases either online or in person at certain retailers.

Account set up is quick and easy, and users can be assured that their personal and sensitive information will be protected, as long as they are being careful and mindful of who they are sending money to and receiving money from. In the case of your phone being misplaced or lost, you can easily enter your account through Venmo.com and remove information connected to your phone. Additionally, Venmo stores all data on encrypted servers.

The majority of Venmo customer reviews are positive, highlighting the easy usability of the app and simplicity in communicating with friends and family about transactions. Some complaints include the automatic transfer fee being too high and very difficult customer service.

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Star Rating

4.7

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351 Reviews

Review Breakdown

5 grade

80%

4 grade

14%

3 grade

3%

2 grade

0%

1 grade

3%

Sentiment Criteria

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Review Source

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Yanesezah Fenelon Delray Beach, FL

I like that Venmo is a mobile wallet that anyone can use with a smartphone. This makes it accessible to a lot of people. However, it can be difficult to connect the platform to your bank account.

1 month ago

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MommaHarris Salt Lake City, UT

Overall I do like the convenience of Venmo, however there are lots of competitors out there now. My score is lower due to the hidden fees and lack of resources for customer service. They only have a business hours line to contact and during the pandemic have been shut down with now alternative to get help.

6 months ago

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Mindy Smith Smithfield, UT

Venmo has been really good for day to day transactions between friends, family, and to pay lessons. The one problem I have had was when it connects your venmo with a 3rd party account, such as Children's Place. There was a concern of fraudulent activity at one point but then it never went through? I won't use it again only if it is directly through Venmo.

8 months ago

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Chris Milke Olney, MD

Used a few times for paying other people during school PTA fundraisers, etc. Still getting up to speed on adding "friends". Naming of payees is a little confusing (i.e. making sure the recipient is the correct person).

4 months ago

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Mark Troxel Provo, UT

I use Venmo to pay for services from my hair stylist and to send money to my kids. It is convenient to send money but it is a hassle to have to wait for funds to be transferred back to my bank. I use it minimally and is not my main way to pay for things.

6 months ago

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murfday College Station, TX

I don’t know why everyone loves Venmo so much. It is relatively easy to send money, but it seemed complicated to set it up with my bank. I also don’t like that it publicly shares your activity as its default-you have to turn it off each time.

6 months ago

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Chelsea Bishop Las Vegas, NV

Venmo has been my go-to for paying friends. But lately they have been asking for information like my address and my social security last 4 digits-- and I don't like that! I still can seem to use it without giving that information, but sometimes it restricts me. I wish they would take away asking for that information!

8 months ago

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Abby Stubbs Brigham City, UT

It seems like everyone is using Venmo now. It is convenient for paying back a friend after a night out, or for getting payment for things like group gifts. I just wish there weren’t all the social tracking of who paid who for what. That part is not necessary.

10 months ago

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Ben Borsh ,

It seems to be the up and coming way to pay. Good when you don't carry cash. Why can I not pay through vemo with my pay pal account that is already set up?

10 months ago

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Maria West Valley City, UT

Everyone I know has Venmo very easy to use what I don’t like it takes a couple days to make a deposit available in the account

10 months ago

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