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7.0

Overall Score

LAST UPDATED: July 19th, 2024

Serta was founded in 1931 as Sleeper, Inc and is the largest mattress brand in the United States. It is controlled by Serta Simmons Holdings LLC, which announced a merger with online retailer Tuft & Needle in 2018. 

Serta has several different mattress brands to choose from, with each highlighting different features. The company offers gel memory foam options, as well as innerspring coils and hybrid spring/foam mattress options for shoppers to choose from.

Continue reading to see some pros and cons, as well as Serta mattress reviews from real customers.

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The Good

  • Mattress Options
  • Warranty
  • Direct-Purchase Benefits

Mattress Options

Serta mattresses come in a wide variety of price ranges, so most shoppers will be able to find a good mattress that fits their needs and their budget. Sleeping on a comfortable mattress is not a one-size-fits-all science, but Serta understands this and offers a wide variety of options to choose from. 

Perfect Sleeper Mattress: $349–$1,399 (Queen)

The Serta Perfect Sleeper is the official mattress of the National Sleep Foundation. It is available in innerspring, memory foam, and hybrid options. The line has been around for decades, but Serta recently partnered with the Foundation to target the 5 biggest mattress complaints: tossing and turning, lack of support, sleeping temperature regulation, partner disturbance, and mattress roll-off due to poor edge support and sagging. Some Perfect Sleeper models even work with an adjustable foundation. 

iComfort Mattress: $1,099–$2,799 (Queen)

The Serta iComfort line is the company's most advanced sleep system and it offers models in foam and hybrid. It aims to use contouring memory foam to help with pressure relief. This isn't just an ordinary memory foam mattress. The foam used is called TempActiv and helps with heat retention to help you sleep cool. There are seven models of varying comfort layer firmness to choose from. 

Mattress-in-a-Box: $599–$999 (Queen)

Like most mattress brands and retailers, Serta also sells a mattress in a box, however, its name varies depending on where you purchase it but may be called Perfect Sleeper Express or Serta SleepToGo. This memory foam mattress line offers depths between 9 and 14 inches to choose from. 

Sertapedic: $249–$649 (Queen)

The Sertapedic mattress line is the company's budget option, with prices for a queen ranging between $249 and 649. Despite the low price range, this is really a "value" option with a variety of mattress features to choose from. You can choose between memory foam and innerspring mattress types. The memory foam features several layers of support foam, including a gel-infused memory foam, called Twist Gel, and the innerspring is a traditional mattress with steel coils. As well, you can find a good night's sleep with your preferred custom support feel, as comfort options range between soft and extra firm. 

Hotel Mattresses: $775–$1,100 (Queen)

Serta is the top supplier of hotel mattresses in the country, and now, you can purchase this same luxury to sleep on at home. This is an innerspring line with plush Euro pillow top mattress options, as well as a double-sided mattress. 

In all, Serta sells more than 50 queen size models ranging in price from $249–$2,799. 

You can buy one directly from Serta, or through various third-party retailers. Serta also sells accessories, like pillows, bedding, sheets, and mattress protectors. They also make crib and toddler mattresses, as well as pet beds. 

Warranty

Most Serta mattresses are covered by a 10-year warranty. However, remember that you need to take good care of your mattress and it needs to be free of stains, etc. Serta encourages shoppers to get a mattress protector.

Direct-Purchase Benefits

With Serta, you can purchase directly from the website, or you can find Serta products at hundreds of other retailers. When you buy from Serta, you benefit from financing offers, an in-home trial, and a great delivery policy. 

Special Financing

Serta offers financing through Affirm. Affirm allows you to make monthly payments over 3, 6, or 12 months. Interest charges are communicated upfront and there are no hidden fees. Keep in mind that rates are between 0 and 30 percent APR, and a down payment may be required. 

In-Home Trial

When you purchase directly through Serta, either by phone or online, you benefit from an in-home trial period. The Serta iComfort comes with a 120-day in-home trial and other mattresses come with a 45-day comfort assurance in-home trial. 

There are a few things that you should know about the program. You must sleep on the mattress for at least 30 nights before contacting Serta about a return or exchange. 

This 30-day rule is pretty standard with most mattress retailers. This is considered to be a break-in period for your body to adjust to a new mattress and your new mattress to adjust to your body. Sleeping on a new mattress can be quite a change, especially if you had previously waited too long and were sleeping on an old lumpy mattress. 

There is a 15 percent return and disposal fee, plus $200 for shipping and handling, to be deducted from your refund. Please note that adjustable foundation sales are final, and there is a limit of one trial per customer

Delivery

Free white glove delivery and setup are offered for all purchases when you order online directly from Serta. However, it can take about 10–21 business days because your mattress is made especially for you when they receive your order. 

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The Bad

  • Cancellation and Return Fees

Cancellation and Return Fees

Serta allows you 48 hours to cancel your mattress order. If you cancel after the 48 hours, you may be charged a 15 percent cancellation fee. 

Additionally, Serta accessories (bed frames, sheets, pillows, mattress protectors and pet beds) do not have a cancellation grace period. All orders are processed immediately. You can return an item, but you are responsible for the cost of shipping and the 15 percent restocking fee.

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The Bottom Line

Serta is one of the biggest classic brands in the mattress world. They have been around for more than 80 years and offer a variety of mattress features for almost any price point. 

There are a variety of ways that you can buy a Serta, from local retail stores to online marketplaces like Amazon and Wayfair, to a direct purchase from the company via the serta.com website. If you purchase from Serta, you will benefit from an in-home trial, an industry-standard financing option, and free in-home delivery. If you purchase your Serta from a third-party store or website, you will be subject to that company’s policies when it comes to a trial, financing, or delivery. 

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4.8

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248 Reviews

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Unhappy Customer

This is going to seem like a weird review but I have to say that Serta makes some excellent mattresses. I purchased my mattress nearly 15 years ago and believe it or not, I am still using it and it's still really comfortable. The springs are good and none poke out from the mattress. The mattress is almost as firm as it was when I purchased it (although I wish I had bought a harder mattress at the time). The quality of the mattress is really good. The only issue I have is that if I spilled something on the mattress, like coffee or soda, it's not that easy to clean it off and the mattress gets stained quickly. For most people, this isn't an issue and its definitely not an issue that's specific to Serta mattresses, but it's something that annoys me because I prefer to sleep without bedsheets. Yes, it's weird... I know! All that aside, my next mattress will definitely be a Serta because they're affordable and meet my sleep needs.

7 months ago

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Deborah Dyer Hendersonville, TN

My husband and I vacationed on Sanibel Island about 7years ago. That night when we layed down after an exhausting 15hour drive there and ck in, we were ready to eat something and just take a long nap. The minute we both layed down , and after a few minutes, we both said at the same time”Love this mattress, wonder what kind it is” well my husband got up and pulled all the sheets, blankets, bedspread back only to see beautiful words named SERTA PLUSH listed on the mattress ticket. Those 8 nights sleeping on that mattress brought us to Ashley Furniture store upon our return home t to purchase the identical mattress in a King size instead of the queen we had had on vacation. We both had the best sleep of our lives on that trip, and I knew we were in the need of a new mattress, and sleeping on that serta just brought it happening upon returning home. We continue today to still use that serta and continue to get the best night sleep,ever.

1 year ago

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Emilia Toronto, ON

With Serta 3-layer foam system you can count on for a night of undisturbed sleep but they should try and make the products for kids also so they don't have to sleep with their parents for privacy

8 months ago Edited March 7, 2024

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Daniella

When I called the firm to request a different product within the warranty term, customer care set up a time for me to pick up the mattress. I adore their client relations and service. They are superior.

5 months ago

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Joe. D

When someone thinks sales most like me cringe. Oddly in the Serta business I have never once run into a rude sales person. Maybe a shady retailer or two but never one directly representing Serta. What is it that make them different then others...

7 months ago

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Dutch

I got a response immediately I put a call through to the customer service department requesting a return about the mattress purchased for a bigger size. Customer service arranged for the mattress to be picked up at my convenience. So I would give their recommendations

7 months ago

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Annie Hickey Ormond Beach, FL

I have the adjustable bed with the massage feature. I've had five brain surgeries 27 lumbar punctures and two spinal cord surgeries. It took my neurologist about a year to talk me into buying this bed. I have thanked him every month since then!

8 months ago

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JJ Jenkins Washington, DC

Serta mattresses have been around for along time but they are keeping up with the new trends of springless mattresses with super comfy tops. Gone are the pillow tops and now they have built in memory foam toss that lusciously caress your entire body when you sleep. It’s definitely not your grandmother’s mattress. The new modern Serta mattresses will be so comfortable that you never want to get out of bed in the morning, but you will be well rested from a full night of food sleep. I just slept on one and I’m so happy with our choice to own a Serta mattress. I love the support snd comfort and I don’t get sweaty all night when I sleep on it.

2 years ago Edited January 18, 2022

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Brad H Gilbert, AZ

I slept on a Serta mattress for over 30 years. I think this is the comfortable mattress I have ever slept on . We traded out the mattress for another because my wife thought it was getting too old. really like the mattress and box springs combination offered by Serta. It is such a soft mattress and the overall thickness is less than other mattresses which makes it that much easier to climb into bed. One of the things I really loved about the mattress it how it seemed to retard heat but would capture the coolness of the room no matter what type of sheets or mattress cover was on the bed. Since I love sleeping in a slightly cooler bed this was such a joy to sleep in. There are a lot of mattress makers out there but for me this is my favorite.

3 years ago

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Elizabeth A. Reyna

When I was looking for a mattress I usually would go with what I was used to which was another brand. But when I tried my Serta mattress it was a game changer for me. I literally fall asleep so fast.

8 months ago

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Deanna Lunceford Siecinski Bolivar, MO

I have a Serta mattress that I have had for at least fifteen years. It doesn’t sag, the pillow top is still comfortable and plump. I love it and have recommended Serta to several friends. I recommend it highly.

8 months ago

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Cheryl Stone Phoenix, AZ

My mattress is very comfortable. I especially like how it's easy to remove stains since I have dogs. And small children who often eat or drink on my bed. I like the value also. I got one of their largest sizes and felt like a good deal for the money.

1 year ago

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Nishita McLean, VA

The biggest drawback is that they do not have customizable sizes, and only offer spring base options. We had a bedframe and Serta mattresses available were either a size too small or too big, there was no in between. The representatives at a couple of Serta stores we visited, weren't able to help us either. A little disappointed.

5 years ago

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Suman Sharma

I have bought Serta mattress twice so far and a great company to be worked with-it, first time I had to return a mattress within the 120-days trial period to Norco center . Customer service was excellent. I got a response as soon as I e-mailed requesting a return. Customer service arranged for the mattress to be picked up at my convenience. The persons who picked up the mattress were courteous and efficient. Highly recommended for your sleep needs.

1 year ago

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Jacqueline Burgos

Being a very prestigious company, we have Serta mattresses at home. Mine is one of those that is topped with extra padding, which has been very comfortable until my husband was operated and now we prefer to have a more firm mattresses for his recovery. Fortunately my daughter have a firm one and we exchanged temporarily until she moves from our house. Or maybe we will buy this one from her!

1 year ago

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Debbie Roland

I love love love my new Serta mattress. I think I have "laid back" on every mattress within a 15 mile radius. I'm very particular and was searching for the perfect mattress. I wanted a mattress that would not sink in with me but not real firm either. Plus, one that guaranteed no sunk in placed later on, like the one I had. I plan to buy this same mattress for every bed in home. I highly recommend Serta!

1 year ago

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Veronica Lawton

I have 2 Serta’s and have no complaints they are very comfortable to sleep on. I laid on them quite a bit prior to buying from Big Sandy Superstore. They only issue I have is you cannot turn it over to balance it out cause it’s hard bottom on the other side it’s just 1 mattress you can turn it around for balance but not flip over. But we love Serta they are very comfortable would recommend.

1 year ago

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Luke Swierczynski Franklin, MI

Serta was the 1st place choice when we were shopping for a bed. They had comfortable beds, but at the time the bed we wanted was on back order so we went with a different one since we needed a bed asap due to our mattress dying. Unfortunately due to the time constraint on needing a new bed we did not go forward with Serta and got our second choice.

2 years ago

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Jeff Dallas, TX

My wife and I actually ordered our mattress built directly from "Serta Direct Sales". That process was excellent. We knew our mattress had not been sitting in warehouses for months on end, the price was excellent and they delivered it to us. We had stayed at a high end hotel and LOVED the mattress so we looked to see what it was and took a picture of the tag. The one we received was the same as the hotel. It is a double pillow top so you can flip it. It has tags sewn into it showing you what month you need to spin it head to toe and what months to flip it over to even the wear. However, even following the instructions a ridge formed after only a couple of months of use. The pillow top padding formed a ridge between my wife and I. Not a small one either, lol! We roll around on it trying to flatten it out but gave up. That area feels awesome because it is still how it was new. It is still a very comfortable mattress and the rest of the quality has been excellent. We have had it for 1 year 8 months now. I would buy it again.

3 years ago

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DealStar South Jordan, UT

My first "grown up" mattress purchase was for a Serta Perfect Sleeper. It had a 15-year warranty, and I kept it for twenty years. It was the best sleep I ever had. Very recently, I replaced a mattress with a Serta, and it's just not the same. It has 825 springs, yet it is way too saggy for my taste. I prefer a firm mattress that I can enhance with layers on top. But this most recent purchase in December leaves me wishing I had kept my old mattress. I cannot return the new one because I paid to have the old one hauled off when they delivered this one. I'm not giving up on Serta, but I will never again buy a mattress online, unless I have tried it on in a show room.

3 years ago Edited January 14, 2022

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A. Taylor Panama City, FL

I have been a fan of Serta mattresses for decades. In fact, my first Serta mattress lasted over 20 years and in that time endured several moves, all over the country. No issues were ever noted. In those days a good mattress had a 20 year warranty! Wow. Was it ever worth it. Super quality, price AND performance. I finally replaced it after 22 years. Since then I have bought Sertas repeatedly and have never been disappointed.

4 years ago

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Nora Mosley

We have used serta for over 14 years now and our new bedroom set has the serta mattresses that are great. We purchases a semi-firm mattress that helps with my back issues and love serta. Great quality!

7 months ago

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Kaleb Herbert Gilbert, AZ

I have gone through 8 different beds. I am guilty of buying the free delivery unwrap bed, the high-end expensive bed and at the end of the day, my Serta Bed is the one that has given my wife and I the best sleep. My back has stopped hurting and I have been able to sleep deeper and longer, no tossing and turning

6 years ago

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L. Fowler Pleasant Grove, UT

When we were searching for a mattress for our guest room we asked around and found that Serta was a well liked brand. We tested it out in the store and it was really comfortable. So far it has been a great mattress. The company was helpful and informative on the mattress itself and could tell us exactly what we were buying.

6 years ago

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Christa Kelhower Le Mars, IA

Our mattress is the most comfortable one that we've ever owned and it was so much cheaper than other major brands. After 2 years, it's still like brand new. No sagging or bumps.

7 years ago

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Ape Phipps Haverstraw, NY

Purchased a king size Serra Therapeutic Bed with ease, delivery, took my old mattress and frame away, and sleeping peacefully without any Back pain or discomfort since. The correct purchase in a long time .

8 months ago

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virginia l salas Lincoln Park, MI

This mattress I have is a Serta and I have had this on my bed for at least 30 years if not more. I can not make myself get a new mattress, this one is perfect. I sleep like an angel and what more could you want. I truly LOVE my Serta. My feet do not touch the floor..

1 year ago

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Tyrone Walton Frankfurt am Main, HE

Now I turned on to Serta by accident In another country Bahrain to be in fact and I was there only for the weekend to handle business but my rest at night was 2nd to none. I inquired and checked into it and purchased for my home.

1 year ago

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Robert Horn II Pahrump, NV

My wife needed a more firm mattress and we bought a Serta. She and I now sleep more soundly because of it. There is absolutely no movement of the mattress when one person gets up or gets into bed. The mattress was not cheap but well worth it.

1 year ago

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Bunny Garlington Weatherford, TX

If you are in the market for a new bed, Serta has so many to choose from and for every budget. I can get a soft mattress or I can buy the more firm mattress which is what I prefer. They have a great reputation and have been around for a long time.

1 year ago

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Matthew Ohmann Lake Placid, NY

Super comfortable, and a great selection of mattresses at a great price. Just recently bought a new Serta mattress and I probably will never sleep on any other mattress again if you’re looking for a comfortable nights, sleep at a semi-affordable price, then Serta is your mattress.

1 year ago

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Scott Parker Franklin, NC

I had a Serta for at least 12 years before having to replace it. I began belly sleeping, and my lordosis put an uneven amount of weight on the middle of the bed. It began to sink in that spot, but only after an extensive amount of time. Would recommend if you like waking up refreshed!

1 year ago

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J. Garrett Lansing, MI

Of course I love that Serta is a well-known and dependable brand. My Serta mattress was a queen-size pillow top and it was very comfortable at first but after a couple months I decided it was actually too soft for me. That was probably my own poor choice at the time. The Serta mattress was very sturdy and I had it for a couple years before giving it to my son. He still has it! You can definitely trust the Serta name!

2 years ago

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Rivers02 Macomb, MI

The mattresses in my kids’ rooms are made by Serta. I have often dozed off during bedtime stories and woken up the next day so I must say they are very comfortable. They are durable too because my kids have used them to build forts and even as trampolines on the floor when they were younger so they are made of quality materials.

2 years ago

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Jenni Zollinger Aiken, SC

A good night's sleep is very important to us. We only buy Serta mattresses for our family. We recently purchased two Serta Sleep True Hybrid mattresses for our children for college and as usual we were very pleased with the product. My husband and I are on our 3rd set of Serta mattresses. Once you find a good brand, you stick with it.

2 years ago

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altavise davis Tallahassee, FL

My last mattress was Serta. It is honestly comfortable and supportive for the body . I highly recommend especially if you want a good nights rest. I have never had an issue with my mattress and it lasted for years. I am grateful because any uncomfortable sleep causes me to wake up in pain, but I never had that issue with Serta. I recommend truly!

3 years ago

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Madisen Cluff Los Angeles, CA

I have been sleeping so well sense I got this mattress! I have back problems that are usually irritated if I sleep in an environment that doesn't provide enough cushion and support for my spine. I just recently got a Serta mattress and I have noticed a decrease in my back pain over the past few weeks.

3 years ago

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Kort Kort Hopkinsville, KY

I will say that I had good experiences while shopping there. The customer service was outstanding and all of them made sure to take care of me and make sure that I didn’t have any questions. They offered to give me samples to try out before purchasing. They showed me other options that weren’t in the store, options that weren’t online but that could be customize in special ordered. I thought that was wonderful. I don’t have anything negative to say about this company. My experience was great.

3 years ago

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Ashley Brown New River, AZ

Best mattress ever! Keeps us cool at night and gives us great back support! We have slept better for the last 3 months than the 2 years we had the other mattress. Definitely worth the money for the mattress with 3 snowflakes!

3 years ago

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Cindy H Gilbert, AZ

We bought a Serta mattress for my daughter and she loved it so much that we bought another one for our guest room. We got the queen size from Sams club and it was a good price and great quality. Everyone who sleeps on it says it is wonderful and i have slept on it myself and found it extremely comfortable.

3 years ago

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Dr. Daniel R. Thomas North Port, FL

I have 6 pins in my spine from an injury I sustained during Operation Desert Storm. I cannot lay down flat on my back. I must lay on my right side to sleep. Their Calf. King Pillow Top Matress provides me with the best support that I can get. Soft but firm! I cannot sleep without it!

3 years ago

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Kirk Dallas, TX

I have always used serta pillows and mattress covers/toppers and they have not disappointed. I just got a new serta king sized mattress with pillow top and cooling jel for a steal of a price. Great quality brand without paying extra for the name.

4 years ago

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Sunny Perry Springville, UT

Very happy with my Serta Mattress. Had bad back pain from standing at work all day. I couldn't sleep the whole night waking up to change position because my legs would fall asleep. Got a Serta mattress and for the first time in 5 years I slept the whole night.

5 years ago

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James Larson Pleasant Grove, UT

They say that Serta makes the worlds best mattresses, and I don't know if that is true, but my experience has been good with them. My mattress is just the right softness for us and when I'm out of town sleeping in an unknown bed, I find myself longing for the mattress I'm used to... a Serta.

6 years ago

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tini mapu Orem, UT

Serta beds are so comfortable. They can make you fall asleep instantly. It's great to come home after a long work day and just relax. It's hard to get out in the morning. I would recommend these beds to anyone who has a hard time sleeping.

6 years ago

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Lesa Burgess Pleasant Grove, UT

Our Serta seemed to last quite a while and stay quite comfortable. My husband weighs 240 pounds so after a few years we did notice that his side tended to have a dip in it. Not horrible, but definitely noticeable. It's frustrating, but actually expected. I would love to find a mattress that doesn't do that. We were happy with it for while it lasted but now would like to replace it and haven't just because we can't afford a new one. So for now, we will due with our old Serta.

6 years ago

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Hunter Kasprzyk Gilbert, AZ

This is my current mattress and its the most comfortable one I've slept on. Its super soft which I love and doesnt give me any back pains. The support is really good and I couldnt ask for anything more. Although it was kinda expensive.

6 years ago

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Andrea Smith Idaho Falls, ID

We have had two Serta mattresses for over 12 years and they are still the best mattresses we've ever had. They are extremely comfortable and haven't broken down at all. Whenever guests sleep at our house, they tell us how comfortable the bed is. I would buy a Serta again.

6 years ago

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Damaris Benton

I bought my Serta mattress at Lowe's. I love it so much I bought my kids the same one.

4 months ago

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Lulu Baytown, TX

My mattress is the best thing that has happened to my sleeping. I have back problems and since I bought my Serta I sleep so much better and with no pain!

3 years ago