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110 User Reviews

7.6

Overall Score

LAST UPDATED: October 18th, 2021

Serta was founded in 1931 as Sleeper, Inc and is the largest mattress brand in the United States. It is controlled by Serta Simmons Holdings LLC, which announced a merger with online retailer Tuft & Needle in 2018. 

Serta has several different mattress brands to choose from, with each highlighting different features. The company offers gel memory foam options, as well as innerspring coils and hybrid spring/foam mattress options for shoppers to choose from.

Continue reading to see some pros and cons, as well as Serta mattress reviews from real customers.

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The Good

  • Mattress Options
  • Warranty
  • Direct-Purchase Benefits

Mattress Options

Serta mattresses come in a wide variety of price ranges, so most shoppers will be able to find a good mattress that fits their needs and their budget. Sleeping on a comfortable mattress is not a one-size-fits-all science, but Serta understands this and offers a wide variety of options to choose from. 

Perfect Sleeper Mattress: $349–$1,399 (Queen)

The Serta Perfect Sleeper is the official mattress of the National Sleep Foundation. It is available in innerspring, memory foam, and hybrid options. The line has been around for decades, but Serta recently partnered with the Foundation to target the 5 biggest mattress complaints: tossing and turning, lack of support, sleeping temperature regulation, partner disturbance, and mattress roll-off due to poor edge support and sagging. Some Perfect Sleeper models even work with an adjustable foundation. 

iComfort Mattress: $1,099–$2,799 (Queen)

The Serta iComfort line is the company's most advanced sleep system and it offers models in foam and hybrid. It aims to use contouring memory foam to help with pressure relief. This isn't just an ordinary memory foam mattress. The foam used is called TempActiv and helps with heat retention to help you sleep cool. There are seven models of varying comfort layer firmness to choose from. 

Mattress-in-a-Box: $599–$999 (Queen)

Like most mattress brands and retailers, Serta also sells a mattress in a box, however, its name varies depending on where you purchase it but may be called Perfect Sleeper Express or Serta SleepToGo. This memory foam mattress line offers depths between 9 and 14 inches to choose from. 

Sertapedic: $249–$649 (Queen)

The Sertapedic mattress line is the company's budget option, with prices for a queen ranging between $249 and 649. Despite the low price range, this is really a "value" option with a variety of mattress features to choose from. You can choose between memory foam and innerspring mattress types. The memory foam features several layers of support foam, including a gel-infused memory foam, called Twist Gel, and the innerspring is a traditional mattress with steel coils. As well, you can find a good night's sleep with your preferred custom support feel, as comfort options range between soft and extra firm. 

Hotel Mattresses: $775–$1,100 (Queen)

Serta is the top supplier of hotel mattresses in the country, and now, you can purchase this same luxury to sleep on at home. This is an innerspring line with plush Euro pillow top mattress options, as well as a double-sided mattress. 

In all, Serta sells more than 50 queen size models ranging in price from $249–$2,799. 

You can buy one directly from Serta, or through various third-party retailers. Serta also sells accessories, like pillows, bedding, sheets, and mattress protectors. They also make crib and toddler mattresses, as well as pet beds. 

Warranty

Most Serta mattresses are covered by a 10-year warranty. However, remember that you need to take good care of your mattress and it needs to be free of stains, etc. Serta encourages shoppers to get a mattress protector.

Direct-Purchase Benefits

With Serta, you can purchase directly from the website, or you can find Serta products at hundreds of other retailers. When you buy from Serta, you benefit from financing offers, an in-home trial, and a great delivery policy. 

Special Financing

Serta offers financing through Affirm. Affirm allows you to make monthly payments over 3, 6, or 12 months. Interest charges are communicated upfront and there are no hidden fees. Keep in mind that rates are between 0 and 30 percent APR, and a down payment may be required. 

In-Home Trial

When you purchase directly through Serta, either by phone or online, you benefit from an in-home trial period. The Serta iComfort comes with a 120-day in-home trial and other mattresses come with a 45-day comfort assurance in-home trial. 

There are a few things that you should know about the program. You must sleep on the mattress for at least 30 nights before contacting Serta about a return or exchange. 

This 30-day rule is pretty standard with most mattress retailers. This is considered to be a break-in period for your body to adjust to a new mattress and your new mattress to adjust to your body. Sleeping on a new mattress can be quite a change, especially if you had previously waited too long and were sleeping on an old lumpy mattress. 

There is a 15 percent return and disposal fee, plus $200 for shipping and handling, to be deducted from your refund. Please note that adjustable foundation sales are final, and there is a limit of one trial per customer

Delivery

Free white glove delivery and setup are offered for all purchases when you order online directly from Serta. However, it can take about 10–21 business days because your mattress is made especially for you when they receive your order. 

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The Bad

  • Cancellation and Return Fees

Cancellation and Return Fees

Serta allows you 48 hours to cancel your mattress order. If you cancel after the 48 hours, you may be charged a 15 percent cancellation fee. 

Additionally, Serta accessories (bed frames, sheets, pillows, mattress protectors and pet beds) do not have a cancellation grace period. All orders are processed immediately. You can return an item, but you are responsible for the cost of shipping and the 15 percent restocking fee.

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The Bottom Line

Serta is one of the biggest classic brands in the mattress world. They have been around for more than 80 years and offer a variety of mattress features for almost any price point. 

There are a variety of ways that you can buy a Serta, from local retail stores to online marketplaces like Amazon and Wayfair, to a direct purchase from the company via the serta.com website. If you purchase from Serta, you will benefit from an in-home trial, an industry-standard financing option, and free in-home delivery. If you purchase your Serta from a third-party store or website, you will be subject to that company’s policies when it comes to a trial, financing, or delivery. 

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Star Rating

4.3

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110 Reviews

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3 grade

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2 grade

2%

1 grade

6%

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Review Source

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Melanie Curtis Pleasant Grove, UT

The first mattress that my husband and I owned was a baseline Serta. 23 years later we still have it, though it is in the guest room and is pretty worn out. We have a 4 inch memory foam topper for comfort. It wasn't the greatest mattress, but we were grateful for it.

2 years ago

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L Gilbert, AZ

We had a Serra for about 8 years and it was a decent mattress. I did feel like we overpaid for it because it was really only good for about 5 years and we just made it work for the other 3, and for what we paid it should have been closer to 8 yrs.

3 years ago

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Dee Farquharson Washington, DC

I got a mattress from my mom. Was great at first. I think it might be a cheapest model. I've only had it 3 years but the springs are pretty shot. Might be best to go for the higher ends models

2 years ago

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Kurt Lucas Olney, MD

Serta Mattress offer a great mattress for back problems. I feel very comfortable in my Firm mattress from Serta.

7 months ago

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Shawn American Fork, UT

This is been a good mattress for our investment. Last about 10 years and then we had to replace it because Kidd slept on it if you know what I mean.

2 years ago

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Maralisa Salazar ,

Good company. Good range of mattresses. Decent priced.

8 months ago

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Sharon Tomlinson Lindon, UT

The new ones look tempting but we are making do with the old serta because for the money it works.

2 years ago

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cami harward American Fork, UT

I love my mattress. It is so comfortable and I sleep well all night long....until my kids join me.

2 years ago

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Margaret Caraway Vidor, TX

Its good but I can not turn the mattress over

4 years ago

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Vondra Richmond, VA

Not as firm after 1 year of use, but decent mattress.

4 years ago

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