Serta Logo
star star star star star_half
107 User Reviews

7.6

Overall Score

LAST UPDATED: September 7th, 2021

Serta was founded in 1931 as Sleeper, Inc and is the largest mattress brand in the United States. It is controlled by Serta Simmons Holdings LLC, which announced a merger with online retailer Tuft & Needle in 2018. 

Serta has several different mattress brands to choose from, with each highlighting different features. The company offers gel memory foam options, as well as innerspring coils and hybrid spring/foam mattress options for shoppers to choose from.

Continue reading to see some pros and cons, as well as Serta mattress reviews from real customers.

Top Ranked Companies

thumb_up

The Good

  • Mattress Options
  • Warranty
  • Direct-Purchase Benefits

Mattress Options

Serta mattresses come in a wide variety of price ranges, so most shoppers will be able to find a good mattress that fits their needs and their budget. Sleeping on a comfortable mattress is not a one-size-fits-all science, but Serta understands this and offers a wide variety of options to choose from. 

Perfect Sleeper Mattress: $349–$1,399 (Queen)

The Serta Perfect Sleeper is the official mattress of the National Sleep Foundation. It is available in innerspring, memory foam, and hybrid options. The line has been around for decades, but Serta recently partnered with the Foundation to target the 5 biggest mattress complaints: tossing and turning, lack of support, sleeping temperature regulation, partner disturbance, and mattress roll-off due to poor edge support and sagging. Some Perfect Sleeper models even work with an adjustable foundation. 

iComfort Mattress: $1,099–$2,799 (Queen)

The Serta iComfort line is the company's most advanced sleep system and it offers models in foam and hybrid. It aims to use contouring memory foam to help with pressure relief. This isn't just an ordinary memory foam mattress. The foam used is called TempActiv and helps with heat retention to help you sleep cool. There are seven models of varying comfort layer firmness to choose from. 

Mattress-in-a-Box: $599–$999 (Queen)

Like most mattress brands and retailers, Serta also sells a mattress in a box, however, its name varies depending on where you purchase it but may be called Perfect Sleeper Express or Serta SleepToGo. This memory foam mattress line offers depths between 9 and 14 inches to choose from. 

Sertapedic: $249–$649 (Queen)

The Sertapedic mattress line is the company's budget option, with prices for a queen ranging between $249 and 649. Despite the low price range, this is really a "value" option with a variety of mattress features to choose from. You can choose between memory foam and innerspring mattress types. The memory foam features several layers of support foam, including a gel-infused memory foam, called Twist Gel, and the innerspring is a traditional mattress with steel coils. As well, you can find a good night's sleep with your preferred custom support feel, as comfort options range between soft and extra firm. 

Hotel Mattresses: $775–$1,100 (Queen)

Serta is the top supplier of hotel mattresses in the country, and now, you can purchase this same luxury to sleep on at home. This is an innerspring line with plush Euro pillow top mattress options, as well as a double-sided mattress. 

In all, Serta sells more than 50 queen size models ranging in price from $249–$2,799. 

You can buy one directly from Serta, or through various third-party retailers. Serta also sells accessories, like pillows, bedding, sheets, and mattress protectors. They also make crib and toddler mattresses, as well as pet beds. 

Warranty

Most Serta mattresses are covered by a 10-year warranty. However, remember that you need to take good care of your mattress and it needs to be free of stains, etc. Serta encourages shoppers to get a mattress protector.

Direct-Purchase Benefits

With Serta, you can purchase directly from the website, or you can find Serta products at hundreds of other retailers. When you buy from Serta, you benefit from financing offers, an in-home trial, and a great delivery policy. 

Special Financing

Serta offers financing through Affirm. Affirm allows you to make monthly payments over 3, 6, or 12 months. Interest charges are communicated upfront and there are no hidden fees. Keep in mind that rates are between 0 and 30 percent APR, and a down payment may be required. 

In-Home Trial

When you purchase directly through Serta, either by phone or online, you benefit from an in-home trial period. The Serta iComfort comes with a 120-day in-home trial and other mattresses come with a 45-day comfort assurance in-home trial. 

There are a few things that you should know about the program. You must sleep on the mattress for at least 30 nights before contacting Serta about a return or exchange. 

This 30-day rule is pretty standard with most mattress retailers. This is considered to be a break-in period for your body to adjust to a new mattress and your new mattress to adjust to your body. Sleeping on a new mattress can be quite a change, especially if you had previously waited too long and were sleeping on an old lumpy mattress. 

There is a 15 percent return and disposal fee, plus $200 for shipping and handling, to be deducted from your refund. Please note that adjustable foundation sales are final, and there is a limit of one trial per customer

Delivery

Free white glove delivery and setup are offered for all purchases when you order online directly from Serta. However, it can take about 10–21 business days because your mattress is made especially for you when they receive your order. 

thumb_down

The Bad

  • Cancellation and Return Fees

Cancellation and Return Fees

Serta allows you 48 hours to cancel your mattress order. If you cancel after the 48 hours, you may be charged a 15 percent cancellation fee. 

Additionally, Serta accessories (bed frames, sheets, pillows, mattress protectors and pet beds) do not have a cancellation grace period. All orders are processed immediately. You can return an item, but you are responsible for the cost of shipping and the 15 percent restocking fee.

gavel

The Bottom Line

Serta is one of the biggest classic brands in the mattress world. They have been around for more than 80 years and offer a variety of mattress features for almost any price point. 

There are a variety of ways that you can buy a Serta, from local retail stores to online marketplaces like Amazon and Wayfair, to a direct purchase from the company via the serta.com website. If you purchase from Serta, you will benefit from an in-home trial, an industry-standard financing option, and free in-home delivery. If you purchase your Serta from a third-party store or website, you will be subject to that company’s policies when it comes to a trial, financing, or delivery. 

View Best Mattress Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

4.3

star star star star star_half

107 Reviews

Review Breakdown

5 grade

60%

4 grade

23%

3 grade

9%

2 grade

2%

1 grade

6%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star star star_border

Jeff Dallas, TX

My wife and I actually ordered our mattress built directly from "Serta Direct Sales". That process was excellent. We knew our mattress had not been sitting in warehouses for months on end, the price was excellent and they delivered it to us. We had stayed at a high end hotel and LOVED the mattress so we looked to see what it was and took a picture of the tag. The one we received was the same as the hotel. It is a double pillow top so you can flip it. It has tags sewn into it showing you what month you need to spin it head to toe and what months to flip it over to even the wear. However, even following the instructions a ridge formed after only a couple of months of use. The pillow top padding formed a ridge between my wife and I. Not a small one either, lol! We roll around on it trying to flatten it out but gave up. That area feels awesome because it is still how it was new. It is still a very comfortable mattress and the rest of the quality has been excellent. We have had it for 1 year 8 months now. I would buy it again.

1 month ago

star star star star star

Lulu Baytown, TX

My mattress is the best thing that has happened to my sleeping. I have back problems and since I bought my Serta I sleep so much better and with no pain!

3 weeks ago

star star star star star_border

Morgan Tennant Shelley, ID

Serta's beds are becoming more complex with time, which is great! They are adapting to the needs of modern sleepers. They are comfortable, and I always look forward to staying with my family who uses Serta mattresses!

1 month ago

check_circle

Review Source

star star star star star

Madisen Cluff Los Angeles, CA

I have been sleeping so well sense I got this mattress! I have back problems that are usually irritated if I sleep in an environment that doesn't provide enough cushion and support for my spine. I just recently got a Serta mattress and I have noticed a decrease in my back pain over the past few weeks.

2 months ago

star star_border star_border star_border star_border

Mike Yodi Elyria, OH

I purchased a Serta matress online 6 weeks ago. It was through a hospitality website which gave me access to a mattress I had slept on at a resort. It was one of the best mattresses I have ever slept on. The problem is, I callked up customer service to see how much longer my mattress will be and I was told 3 more months. Apparently production issues. I asked for a refund and was told that there was a cancellation fee involved, in which the representative didn't know how much the fee was going to be, until after the return was processed. BUYER BEWARE!!

1 month ago

check_circle

Review Source

star star star star star

Randy Eckert Houston, TX

Bought a bed in a box at SAMS a few years back and couldn’t be happier. Held up well and came with a great price. Highly recommend

2 weeks ago

check_circle

Review Source

star star star star star_border

Kort Kort Hopkinsville, KY

I will say that I had good experiences while shopping there. The customer service was outstanding and all of them made sure to take care of me and make sure that I didn’t have any questions. They offered to give me samples to try out before purchasing. They showed me other options that weren’t in the store, options that weren’t online but that could be customize in special ordered. I thought that was wonderful. I don’t have anything negative to say about this company. My experience was great.

3 months ago

star star star star star

Gene Hennigan Houston, TX

I own several Sertas. Multiple homes 13 beds! Can't beat em for price and comfort.

3 weeks ago

star star star star star

Brad H Gilbert, AZ

I slept on a Serta mattress for over 30 years. I think this is the comfortable mattress I have ever slept on . We traded out the mattress for another because my wife thought it was getting too old. really like the mattress and box springs combination offered by Serta. It is such a soft mattress and the overall thickness is less than other mattresses which makes it that much easier to climb into bed. One of the things I really loved about the mattress it how it seemed to retard heat but would capture the coolness of the room no matter what type of sheets or mattress cover was on the bed. Since I love sleeping in a slightly cooler bed this was such a joy to sleep in. There are a lot of mattress makers out there but for me this is my favorite.

7 months ago

check_circle

Review Source

star star star star star

hminfo Olney, MD

The Serta memory foam style mattress I have is the best mattress I have ever owned. I am able to sleep for hours without ever getting any body aches for pains. I can't say enough about how great it is.

3 months ago

check_circle

Review Source

star star star star star

Annika Thorup Logan, UT

My husband and I bought a Serra mattress when we got married and we love it! It’s comfortable and good quality.

1 month ago

check_circle

Review Source

star star star star star

Jeffrey A Stapp Ellensburg, WA

Very pleased with Serta, a very comfortable mattress, I sleep so much better, got the mattress at Matress Firm, was helped very quickly and am very pleased with my mattress, thank you Serta and Mattresse Firm

4 months ago

check_circle

Review Source

star star star star star

Ashley Brown New River, AZ

Best mattress ever! Keeps us cool at night and gives us great back support! We have slept better for the last 3 months than the 2 years we had the other mattress. Definitely worth the money for the mattress with 3 snowflakes!

7 months ago

star star star star star

Cindy H Gilbert, AZ

We bought a Serta mattress for my daughter and she loved it so much that we bought another one for our guest room. We got the queen size from Sams club and it was a good price and great quality. Everyone who sleeps on it says it is wonderful and i have slept on it myself and found it extremely comfortable.

8 months ago

check_circle

Review Source

star star star star star

Dr. Daniel R. Thomas North Port, FL

I have 6 pins in my spine from an injury I sustained during Operation Desert Storm. I cannot lay down flat on my back. I must lay on my right side to sleep. Their Calf. King Pillow Top Matress provides me with the best support that I can get. Soft but firm! I cannot sleep without it!

8 months ago

check_circle

Review Source

star star star star star

A. Taylor Panama City, FL

I have been a fan of Serta mattresses for decades. In fact, my first Serta mattress lasted over 20 years and in that time endured several moves, all over the country. No issues were ever noted. In those days a good mattress had a 20 year warranty! Wow. Was it ever worth it. Super quality, price AND performance. I finally replaced it after 22 years. Since then I have bought Sertas repeatedly and have never been disappointed.

10 months ago

check_circle

Review Source

star star star star star

Jennifer Gardner Spring Grove, PA

I bought 2 serta mattress for me and my parents and they are very comfortable we sleep so much better now

2 months ago

check_circle

Review Source

star star star star star

DealStar Salt Lake City, UT

Had my last Serta for about 15 years, and will never sleep on anything else. They make a great long lasting mattress and a good night's sleep is something we all need.

4 months ago

check_circle

Review Source

star star star star star

Gina Marie Commack, NY

Serta has always been a reputable company and has been around for years. Just recently I purchased two mattresses with them for my children and they are so comfortable I found myself in their beds more so than mine

7 months ago

check_circle

Review Source

star star star star star_border

Phoenicia Cloud Rosamond, CA

I have a futon couch that is great and was very affordable. We bought two because my family has 6 people and we can all fit and enjoy. My mom can even spend the night there if she wants. The only problem is that they don’t last as long with so many people using it.

8 months ago

star star star star star

Nishita McLean, VA

The biggest drawback is that they do not have customizable sizes, and only offer spring base options. We had a bedframe and Serta mattresses available were either a size too small or too big, there was no in between. The representatives at a couple of Serta stores we visited, weren't able to help us either. A little disappointed.

2 years ago

check_circle

Review Source

star star star star star

Kirk Dallas, TX

I have always used serta pillows and mattress covers/toppers and they have not disappointed. I just got a new serta king sized mattress with pillow top and cooling jel for a steal of a price. Great quality brand without paying extra for the name.

11 months ago

check_circle

Review Source

star star star star star

Samuel Tripp ,

Bought a Serta one year ago, and have been sleeping soundly ever since. No back pain, no waking up in the middle of the night. Top Tier thats for sure!

6 months ago

star star star star star_border

Kaleb Herbert Gilbert, AZ

I have gone through 8 different beds. I am guilty of buying the free delivery unwrap bed, the high-end expensive bed and at the end of the day, my Serta Bed is the one that has given my wife and I the best sleep. My back has stopped hurting and I have been able to sleep deeper and longer, no tossing and turning

3 years ago

star star star star star_border

L. Fowler Pleasant Grove, UT

When we were searching for a mattress for our guest room we asked around and found that Serta was a well liked brand. We tested it out in the store and it was really comfortable. So far it has been a great mattress. The company was helpful and informative on the mattress itself and could tell us exactly what we were buying.

3 years ago

star star star star star

Christa Kelhower Le Mars, IA

Our mattress is the most comfortable one that we've ever owned and it was so much cheaper than other major brands. After 2 years, it's still like brand new. No sagging or bumps.

3 years ago

check_circle

Review Source

star star star star star

Matt Markin Kearney, NE

I sleep...I am human...I love sleep! This bed is comfy! I wouldn't want anyone to come along and wake me up if they're wise enough to realize what I would do to them for ruining such good sleep, on a great mattress

10 months ago

check_circle

Review Source

star star star star star_border

Jincey Lafayette, LA

The quality of the Serta mattress hybrid with springs is good. However, customer service is bad and the shipping they use often misdelivers if the delivery is ever made. Very difficult to contact customer service for warranty issues.

10 months ago

check_circle

Review Source

star star star star star

Sunny Perry Springville, UT

Very happy with my Serta Mattress. Had bad back pain from standing at work all day. I couldn't sleep the whole night waking up to change position because my legs would fall asleep. Got a Serta mattress and for the first time in 5 years I slept the whole night.

2 years ago

check_circle

Review Source

star star star star star

James Larson Pleasant Grove, UT

They say that Serta makes the worlds best mattresses, and I don't know if that is true, but my experience has been good with them. My mattress is just the right softness for us and when I'm out of town sleeping in an unknown bed, I find myself longing for the mattress I'm used to... a Serta.

3 years ago

check_circle

Review Source

star star star star star

tini mapu Orem, UT

Serta beds are so comfortable. They can make you fall asleep instantly. It's great to come home after a long work day and just relax. It's hard to get out in the morning. I would recommend these beds to anyone who has a hard time sleeping.

3 years ago

check_circle

Review Source

star star star star star_border

Lesa Burgess Pleasant Grove, UT

Our Serta seemed to last quite a while and stay quite comfortable. My husband weighs 240 pounds so after a few years we did notice that his side tended to have a dip in it. Not horrible, but definitely noticeable. It's frustrating, but actually expected. I would love to find a mattress that doesn't do that. We were happy with it for while it lasted but now would like to replace it and haven't just because we can't afford a new one. So for now, we will due with our old Serta.

3 years ago

check_circle

Review Source

star star star star star

Hunter Kasprzyk Gilbert, AZ

This is my current mattress and its the most comfortable one I've slept on. Its super soft which I love and doesnt give me any back pains. The support is really good and I couldnt ask for anything more. Although it was kinda expensive.

3 years ago

star star star star star

Andrea Smith Idaho Falls, ID

We have had two Serta mattresses for over 12 years and they are still the best mattresses we've ever had. They are extremely comfortable and haven't broken down at all. Whenever guests sleep at our house, they tell us how comfortable the bed is. I would buy a Serta again.

3 years ago

check_circle

Review Source

star star star star star

Christopher Milke Olney, MD

iComfort memory foam is a great alternative to more expensive competitors. Highly recommend.

3 months ago

check_circle

Review Source

star star star star star

Heather Milke Olney, MD

Serta's memory foam mattress has changed my life. This is not an exaggeration. Can sleep for hours without any issues.

4 months ago

check_circle

Review Source

star star star star star

Chris Milke Olney, MD

Love love love the Serta iComfort bed we bought. Would recommend all in the market for a memory foam option try it out before making a decision.

6 months ago

check_circle

Review Source

star star star star star

Gwen Hurd Smyrna, GA

Serta makes EXCELLENT MATTRESSES!! They have a wide variety to choose from. Serta has been around a very long time and they are a trusted Mattress Company. I would purchase a Mattress from Serta again when needed.

5 months ago

star star star star star

Abby Driggs Provo, UT

I have never felt a comfier mattress than this brand. Only $700 from RC Willy which was a great price for how soft this mattress is. I also wake up without my back feeling sore (which happens when I sleep on tempurpedic).

2 years ago

check_circle

Review Source

star star star star star_border

Brody B Orem, UT

Not the best mattress I have owned but still a very good quality product. I would buy Serta again. We had an issue initially and customer service was able to address the problem and make things right. This went a long way for me.

2 years ago

check_circle

Review Source

star star star star star

Evelyn Chidester Riverton, UT

Over the last 5 years Serta has really improved their mattresses. They have always been a high quality mattress but now they are also very comfortable. They have many options to choose from.

2 years ago

check_circle

Review Source

star star star star star

Justin Knorr American Fork, UT

The Serta pillow top mattresses we have purchased have been so comfortable. We always sleep well on these mattresses and they are comfortable to read and relax before sleeping.

2 years ago

star star star star star

Kathie Bowman Lakeside, CA

love my daughters serta mattress. it is so comfy and we have had it for a couple years now and still feels the same as the day we bought it. great mattress and helps get a good night sleep

2 years ago

check_circle

Review Source

star star star star star

Tyra Crockett American Fork, UT

I recently purchased a Serta mattress with an adjustable bed frame. I love it. It is really comfortable. I love the adjustable bed frame. I have asthma, and it helps me breathe better at night.

3 years ago

check_circle

Review Source

star star star star star

Kimberly Reynolds Church Hill, TN

absolutely love my mattress. it's so comfortable and i sleep great

3 months ago

check_circle

Review Source

star star star star star

nicholas courtway

9 much like a Serta mattress very comfortable sleep and cool

3 months ago

check_circle

Review Source

star star star star star_border

anupam sumessur Lorton, VA

I like my mattress. Very firm and breathable. Even my 6 months old prefer it to his crib

3 months ago

star star star star star_border

Kip Fowler Pleasant Grove, UT

We have had a mattress from Serta for years and it is very comfortable. We like that we only have to turn it over twice a year to keep if from losing it's shape.

3 years ago

check_circle

Review Source

star star star star star

Kent Logan, UT

Got a Serta to replace our mattress after about ten years on our first one after getting married. Has held up very well so far.

10 months ago

check_circle

Review Source

star star star star star

Christy Suguturaga Orem, UT

Very great mattresses. Comparable prices. Very comfortable. We have purchased four twin sized for bunk beds and they have kept their comfort for years. I’m impressed.

2 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information