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Leesa

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8 User Reviews

Leesa is a direct to consumer mattress company selling bed-in-a-box mattresses made in the United States. It was founded by David Wolfe and Jamie Diamonstein in 2015 and is based in Virginia Beach, Virginia.

Leesa mattresses are sold online and through West Elm and Pottery Barn locations. They are available in twin, twin XL, full, queen, king, and California king sizes.

Two mattresses are available from this manufacturer:

  • Leesa Foam Mattress — a 10-inch, multilayer foam mattress has a cooling top layer and offers pressure relief while allowing for minimal motion transfer.
  • Leesa Hybrid Mattress — previously known as the Sapira mattress, this 11-inch hybrid mattress combines foam with 1,000+ individually wrapped pocket springs. This gives more focused pressure relief and increased edge support, so you can sit on the edge of the bed.


Keep reading our review for pros and cons, plus Leesa reviews from consumers.

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The Good

  • Free Shipping and Returns
  • Sleep Guarantee
  • Delivery Options
  • Financing
  • Social Impact

Free Shipping and Returns

With Leesa, shipping is free, and your new mattress will arrive in just three to seven business days via UPS ground.

Does Leesa ship free to Alaska and Hawaii?

YES! It does. This is a great benefit for residents of these two states, where free shipping isn’t always a given. Many other mattress companies that offer free shipping have a caveat for Alaska and Hawaii. This policy beats out several competitors which charge for shipping to these states, including Casper, Nectar, and GhostBed.

There is one thing that customers in Alaska and Hawaii should know: You still benefit from the 100-day free trial, but there is a $100 fee for returns.

Sleep Guarantee

Each Leesa mattress comes with a risk-free, 100-night trial.

Users should try it for at least 30 nights to allow the body to adjust to sleeping on a new mattress. If you aren’t satisfied, then you can return it for the full purchase price.

What does this mean for you?

It is risk-free. Shopping for a mattress online can leave you feeling uneasy. If you haven’t even tested it out in a store, it can feel like a huge gamble. This 100-night trial period offers peace of mind to people who are uncertain about the purchase. You can still return it. The company will even pick it up for you, from your home.

Residents of Alaska and Hawaii residents should remember that it is not a fully risk-free trial for you. There is a $100 fee for returns, but this beats most other mattress companies, including GhostBed, which has all sales final for Alaska and Hawaii.

Delivery Options

Shipping and returns are free, but customers also have the option to upgrade with in-home, white glove delivery service for $100. Mattress removal is also available for $50.

This service includes a 4-hour delivery window and a 2-person delivery team to delivery your mattress, set it up for you, and remove any packaging.

What does this mean for you?

If you can’t bring a mattress up a flight of stairs, maneuver it independently, or don’t have anyone who can assist, you can leave it to the professionals.

Financing

As with many other direct-to-consumer mattress companies, Leesa customers can finance with Affirm at 0-30 percent APR. Affirm offers a monthly payment system, and lets customers know about payments amounts with different options for term lengths.

Social Impact

For every 10 mattresses the company sells, it donates one to charity.

In 2018, Leesa donated 32,000 mattresses to charity, participated in 2,133 volunteer hours, planted 255,000 trees, and was involved with multiple charity projects.

In addition, Leesa tries to help the environment. It uses recycled packaging, runs its headquarters on renewable energy, and works to decrease emissions.

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The Bad

  • Warranty Length
  • Service Hours
  • Firmness Options

Warranty Length

Leesa mattresses come with a 10-year full replacement warranty. This is pretty standard in the mattress industry. Even BestCompany’s highest rated brand, Tempur-Pedic only offers a 10-year warranty, and its mattresses can range between $2,000 to $7,500 in queen size.

This 10-year warranty is by no means letting customers down; however, there are some competitors which offer warranties of 15, 20, and 25 years, up to lifetime or “forever” warranties. These generally offer a limited full-replacement period, then a subsequent period where the mattress can be serviced or repaired.

This is one area where Leesa has room for improvement.

Service Hours

With Leesa, customer service is available via phone and live chat from 9 a.m. to 9 p.m. Eastern. While we applaud any company that offers service and support via multiple channels, we do wonder how people on the West Coast feel about service ending at 6 p.m.

On the up-side, their support is seven days a week, so people should have the opportunity to call or chat-in if assistance is needed.

Firmness Options

With Leesa, customers only get two options. People who need a firmer or extra soft mattress to sleep on or for medical reasons may not find either comfortable.

However, most other shoppers, whether they are a back, front, or side sleeper, will be satisfied with Leesa mattresses.

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The Bottom Line

Leesa has a lot to offer. The socially conscious company offers the option of a foam or hybrid mattress, free shipping to all fifty states, and a 100-day sleep guarantee to give customers peace of mind.

We recommend buying a mattress from this company.

Have you purchased a mattress from Leesa? Leave us a review to let us know about your experience.

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Star Rating

4.3

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8 Reviews

Review Breakdown

5 grade

75%

4 grade

0%

3 grade

13%

2 grade

0%

1 grade

13%

Sentiment Criteria

Value

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Quality

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Service

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Robb H Jonesborough, TN

After debating (or was it procrastinating) for months, I finally pulled the trigger and ordered my Leesa mattress. It arrived last week and took just minutes to unwrap and put in place. I have now slept on it for four nights and I can testify that it is a wondrous thing. I have two deteriorated lower discs in my back but I don't feel them anymore. The ultimate approval was demonstrated after one night by my Great Dane: she brought all her toys to bed with her. I now, of course, wish I hadn't waited. This is the most comfortable mattress I have ever owned.

1 year ago

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Tina Glendale, AZ

We purchased the Mattress the platform and the rails In King size. We love it so comfortable. You can't feel when someone else moves on the Bed. It is a very nice Sleep! And spacious :). The only issue was each piece was delivered separately on different days so we had to wait for all pieces to set it up. But we had all pieces within a week :). Couldn't wait to get it set up and it has been Perfect ! The customer service are easy to reach via email and respond quickly ! Love our Leesa !

1 year ago

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Patricia Fuss Knoxville, TN

We absolutely love our Leesa bed!! Great night sleep since the first night!! My husband and I had purchased over 3000.00 in beds in the last 3 years and Leesa was our last bed.

1 year ago

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Starski Cene Vienna, VA

We decided to leap of faith ordering our mattress online, and we don't regret the decision. It was between Lessa and Casper, but we decided on a Leesa due to the reviews and the price. - Very comfortable - Great price (we got a King size mattress) - Love the return policy/guarantee - Delivery was quick

2 years ago

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Chris C Mt. Pleasant, SC

Mattress is extremely soft. We were enticed by the pricing which is very competitive and thought we would try it with return policy. We got mattress and really didn’t like it because it isn’t firm enough but forgot to return it. No complaints with the company just not happy with the product.

1 year ago

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Rebecca Beckett Miamisburg, OH

We have had our leesa for about a week and so far we love it.

1 year ago

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Michael w. Hucks Fort Mill, SC

It's the best dang mattress in the whole dang county

1 year ago

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Disappointed Deer Lodge, TN

Already sagging for that price you would think it would last longer.

1 year ago

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