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DreamCloud

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6.3

Overall Score

LAST UPDATED: September 14th, 2023

DreamCloud is the maker of two luxury hybrid mattress models along with a corresponding line of bases and bedding offerings. Hybrid mattresses combine both memory foam and innerspring coils to encourage airflow for a cooler night's sleep, and more stability and shape integrity over time in comparison to all memory foam mattresses. 

It is part of Resident, a house of brands providing customers with several home product lines from mattresses to rugs to furniture. Resident believes in giving its customers as much power as possible and its brands offer robust trial periods and warranties that give them a competitive edge within their respective verticals. 

DreamCloud offers two mattress models: The DreamCloud and DreamCloud Premier. 

The DreamCloud

DreamCloud’s most popular mattress offering combines memory foam and individually wrapped innerspring coils for a five-layer sleep experience topped with a quilted cashmere blend on top. The hybrid mattress is promised to be the perfect compromise for couples looking for a mattress that satisfies the need for a firm and soft mattress — what it calls “luxury firm.” 

The DreamCloud is 14-inches high and includes a 1.5-inch Euro-Top cashmere-blend cover, quilted with memory foam. The luxury cashmere blend is combined with rayon and polyester. Prices start at $799.  

DreamCloud Premier

The DreamCloud Premier mattress includes six layers and features superior edge support to maintain mattress shape integrity. It includes many of the same proprietary aspects of the DreamCloud mattress but with several upgrades. The DreamCloud Premier is one inch higher due to its 2.5-inch Euro-Top cashmere-blend cover, quilted with memory foam for a plush sleep. The 15-inch high mattress also includes three times the amount of cashmere in the blend with rayon and polyester. Prices start at $899. 

Additionally, it offers a line of add-ons and complimentary sleep products such as bases and bedding. DreamCloud mattresses are compatible with any base and it sells four base options: platform, adjustable, metal frame, and a frame and headboard combination. It also sells a line of luxury cotton sheets, pillows, mattress protectors, and a quilted weighted blanket with a removable cover. 

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The Good

  • Lifetime Warranty
  • 365-Night Trial Period
  • Premium Materials
  • Displays Industry Comparison

Lifetime Warranty

DreamCloud’s Lifetime Warranty is above and beyond the industry standard. Many competitors offer up to 15-year warranties. If impressions are 1.5” or more DreamCloud will replace the mattress. It promises there is no small type or legal speak. If a customer's DreamCloud mattress becomes damaged from normal use anytime during ownership, it will replace the mattress at no charge. It doesn’t matter if it’s 100 years from now. DreamCloud is designed to outlast heavy long-term use.

365-Night Trial Period

Industry competitors typically offer customers 100–120 night trials. DreamCloud’s industry-leading trial invites customers to sleep on a DreamCloud mattress for a full year. If it’s not the mattress of their dreams, it will refund customers’ money, and its Sleep Concierge will determine the most convenient way to remove the mattress. It's up to the customer if they would like to purchase a replacement before receiving the return refund.

Premium Materials

DreamCloud uses exceptional materials sourced from around the world to craft its mattresses. It utilizes plush memory foam, premium natural latex, pocketed coils, and a cashmere-blend Euro-top cover hand-stitched by skilled artisans. 

Displays Industry Comparison

DreamCloud stands behind its product, pricing, and warranties. It feels so confident in its offering that it posts industry comps directly on its site. Click on the compare tab to find information on its top competitors and how DreamCloud lines up next to them. DreamCloud’s warranty and sleep trial definitely stand out. 

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The Bad

  • Hybrid Mattresses Only
  • Shipping Delays

Hybrid Mattresses Only

For those customers looking for a wider selection of mattress offerings that might include traditional coil based models as well as foam mattresses, DreamCloud may not be their best option. DreamCloud sells only two hybrid mattress models which limits customer options. Many competitors offer a larger lineup of mattresses that includes an all-foam mattress which is typically the most affordable option. 

Shipping Delays

While most reviews are positive, DreamCloud has received customer complaints about the shipping speed and reliability of its shipping and delivery estimates. Customers complain of being told different shipping timelines by various customer service channels at DreamCloud, and some mention delays that were months long.

Many also faced issues with DreamCloud’s lack of a customer service phone number. Customers can only email or chat customer service to resolve issues or have their questions answered.

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The Bottom Line

For customers looking specifically for a hybrid mattress at a competitive price, DreamCloud luxury mattresses combined with the company's lifetime warranty and year-long trial period make it an attractive option. Potential customers should keep their eye out for the company’s rotating deals and offers before buying. DreamCloud frequently offers sales on their mattresses or free add-ons with an order such as free sheets or mattress covers. 

We also recommend that you contact DreamCloud’s customer service before placing an order to verify the expected shipping timeline for your order.

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Star Rating

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4.2

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66 Reviews

Review Breakdown

5 grade

59%

4 grade

20%

3 grade

12%

2 grade

2%

1 grade

8%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Brittany M O'Meara Meridian, ID

I would definitely give the mattress five stars, its the most comfortable sleep I've ever had. Like others with chronic hip and back pain have stated, it's a dream for anyone that has trouble sleeping due to pain. I had wild dreams the first two weeks sleeping on this mattress and I'm pretty sure it's because I slept deeply for the first time in a long long time. If you're on the fence, I'd urge you to get this mattress. It's the best. However, the sheets and mattress protector are coming off the bed. They are slippery and slide around on each other, the sheets hold every single piece of hair or fur, so it's not good if you have any pets, and the seam on the top sheet is annoying and itches my feet while I'm sleeping. Definitely not impressed with the bedding but the matress is everything I've ever wanted in a bed. The platform bed is also just okay. I wish there was a bigger lip to hold the slats on, they slide off pretty easy too.

3 years ago

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Reply from DreamCloud

Hi Brittany! We are so glad to hear you're having the most comfortable sleep ever on your DreamCloud mattress. Thank you for sharing your feedback, we always appreciate hearing from our customers as we continually work to provide the best products possible. If we can be of any assistance please let us know!

Oct. 30th, 2020

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Steve Alverdes Whitefish, MT

So far (day 9) the mattress is good. Based on reviews I’m assuming that it will progressively get better and be great after 30 days. We’ll see. One thing we had this mattress sent to our new address and it stated on the internet that it shipment was 18-21 days out so we ordered about 10 days before we would be there. After order was placed they said they would ship in 7-10 days. It shipped the next day. So the mattress was delivered way too early and no one was there to receive it. I emailed customer service but they were absolutely useless and didn’t give a crap. I had someone I had met before go over and receive mattress so it worked out but not because the help of this company or Fedx. Hence the four stars

3 years ago

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Reply from DreamCloud

Hi there Steve! We are very sorry that your mattress shipped earlier than expected and we appreciate your feedback about your experience. We are happy to hear you are enjoying the mattress so far and are here for any questions or concerns you may have. Thanks for your review, and happy ZZZs!

Oct. 30th, 2020

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Lisa Roschewsk Hackettstown, NJ

The bed is awesome, very comfy, something I was concerned about because I had never shopped doe a mattress that came in a box 😊. The communication from customer service was helpful, but a bit inconsistent. We purchased during the Labor Day sale, so you were likely flooded with orders. In the end, we never received an official notification from DreamCloud that the mattress had shipped, but we received a notification from the carrier that alerted us a package of sizable weight was on its way, so we knew it was likely the mattress. In the end, it arrived, the sheet set and mattress pad a week or so later, so our order is complete.

3 years ago

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Reply from DreamCloud

Hi Lisa! Thank you for your feedback, we appreciate you sharing your experience. We are sorry to hear you did not receive your shipment notification email and we appreciate your patience during the increased volume from our Labor Day sale. If we can be of any assistance please don't hesitate to reach out!

Oct. 29th, 2020

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Wendy , MS

Easy ordering, fast delivery and smooth set up! The mattress itself is comfy but we are getting depressions where we sleep. Every few weeks we try to rotate the mattress which does help a little but we may re-think purchasing this style whenever we need a new mattress .

3 years ago

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Dewayne Locklear Mount Holly, NJ

I think its a great mattress its made very well but its just little to hard for me if it was a little softer it would be the best mattress. I don't think I would buy another unless they made it softer.

3 years ago

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Reply from DreamCloud

Hi there! Thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your concern. We look forward to getting you taken care of and thank you again for your feedback.

Oct. 21st, 2020

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Review Source

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Lisa Houston, TX

Dream cloud I only experienced in store the price was too expensive . However the customer service was great . It do feel like a cloud the children was all over it and became addicted I would recommend it if not for finances.

2 years ago Edited January 21, 2022

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Debra Sumter, SC

Bought this for my grandson's twin bed. Not as thick as I thought it would be, sheets are a little big on it. Grandson likes it though.

6 months ago

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Reply from DreamCloud

We're happy to hear that your grandson is loving his new bed! If you feel like there may be an issue, please don't hesitate to reach out to us so we can take a look. Thank you for your review!

Sep. 13th, 2023

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Kelly Olsen Oak Harbor, WA

Love the mattress but the free sheet set was atrocious- 100% polyester!! Really disappointed with that. Mattress cover was a nice addition though.

3 years ago

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Reply from DreamCloud

Hi Kelly! Thank you for sharing your honest feedback, we appreciate it and are always working to improve our products. If we can be of any assistance please don't hesitate to reach out!

Oct. 29th, 2020

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Daunn Owens Shreveport, LA

I love the DreamCloud mattress, however it’s so heavy,I can’t get the fitted sheet on properly, even when my husband helps.

3 years ago

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Reply from DreamCloud

Hi there Daunn! We're glad to hear you love the mattress and appreciate your honest feedback. If we can ever be of any assistance please let us know!

Oct. 29th, 2020

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Craig Bowling Conway, AR

Our experience with our new mattress was great! It did take a while to get our sheet and mattress protector though.

3 years ago

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Reply from DreamCloud

Hi Craig! We're happy to hear you've had a great experience and appreciate your patience with the shipment of your sheets and protector. If we can ever be of any assistance please don't hesitate to reach out!

Oct. 29th, 2020

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Regina Thompson Chicago, IL

I have had my mattress less than a month but I'm loving the support, so far so great.

3 years ago

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Reply from DreamCloud

That's great to hear, Regina! Thank you for your review.

Oct. 30th, 2020

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Joe West Sacramento, CA

Was food but wish I got the pillows when I was waiting for my bed a better deal started

3 years ago

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Reply from DreamCloud

Hi there Joe! We appreciate your feedback and are sorry to hear you did not receive the promotion with the included pillows. If you have any questions or if we can be of any assistance please let us know!

Oct. 29th, 2020

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Cheeter Karnas Montclair, NJ

Great products, Comfortable, prices are ok, but there products that last long

2 years ago

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Reply from DreamCloud

We're so happy DreamCloud is your perfect match! Thank you for your review.

Nov. 1st, 2021