DreamCloud
4.2
6.4
Overall Score
DreamCloud is the maker of two luxury hybrid mattress models along with a corresponding line of bases and bedding offerings. Hybrid mattresses combine both memory foam and innerspring coils to encourage airflow for a cooler night's sleep, and more stability and shape integrity over time in comparison to all memory foam mattresses.
It is part of Resident, a house of brands providing customers with several home product lines from mattresses to rugs to furniture. Resident believes in giving its customers as much power as possible and its brands offer robust trial periods and warranties that give them a competitive edge within their respective verticals.
DreamCloud offers two mattress models: The DreamCloud and DreamCloud Premier.
The DreamCloud
DreamCloud’s most popular mattress offering combines memory foam and individually wrapped innerspring coils for a five-layer sleep experience topped with a quilted cashmere blend on top. The hybrid mattress is promised to be the perfect compromise for couples looking for a mattress that satisfies the need for a firm and soft mattress — what it calls “luxury firm.”
The DreamCloud is 14-inches high and includes a 1.5-inch Euro-Top cashmere-blend cover, quilted with memory foam. The luxury cashmere blend is combined with rayon and polyester. Prices start at $799.
DreamCloud Premier
The DreamCloud Premier mattress includes six layers and features superior edge support to maintain mattress shape integrity. It includes many of the same proprietary aspects of the DreamCloud mattress but with several upgrades. The DreamCloud Premier is one inch higher due to its 2.5-inch Euro-Top cashmere-blend cover, quilted with memory foam for a plush sleep. The 15-inch high mattress also includes three times the amount of cashmere in the blend with rayon and polyester. Prices start at $899.
Additionally, it offers a line of add-ons and complimentary sleep products such as bases and bedding. DreamCloud mattresses are compatible with any base and it sells four base options: platform, adjustable, metal frame, and a frame and headboard combination. It also sells a line of luxury cotton sheets, pillows, mattress protectors, and a quilted weighted blanket with a removable cover.
The Good
- Lifetime Warranty
- 365-Night Trial Period
- Premium Materials
- Displays Industry Comparison
Lifetime Warranty
DreamCloud’s Lifetime Warranty is above and beyond the industry standard. Many competitors offer up to 15-year warranties. If impressions are 1.5” or more DreamCloud will replace the mattress. It promises there is no small type or legal speak. If a customer's DreamCloud mattress becomes damaged from normal use anytime during ownership, it will replace the mattress at no charge. It doesn’t matter if it’s 100 years from now. DreamCloud is designed to outlast heavy long-term use.
365-Night Trial Period
Industry competitors typically offer customers 100–120 night trials. DreamCloud’s industry-leading trial invites customers to sleep on a DreamCloud mattress for a full year. If it’s not the mattress of their dreams, it will refund customers’ money, and its Sleep Concierge will determine the most convenient way to remove the mattress. It's up to the customer if they would like to purchase a replacement before receiving the return refund.
Premium Materials
DreamCloud uses exceptional materials sourced from around the world to craft its mattresses. It utilizes plush memory foam, premium natural latex, pocketed coils, and a cashmere-blend Euro-top cover hand-stitched by skilled artisans.
Displays Industry Comparison
DreamCloud stands behind its product, pricing, and warranties. It feels so confident in its offering that it posts industry comps directly on its site. Click on the compare tab to find information on its top competitors and how DreamCloud lines up next to them. DreamCloud’s warranty and sleep trial definitely stand out.
The Bad
- Hybrid Mattresses Only
- Shipping Delays
Hybrid Mattresses Only
For those customers looking for a wider selection of mattress offerings that might include traditional coil based models as well as foam mattresses, DreamCloud may not be their best option. DreamCloud sells only two hybrid mattress models which limits customer options. Many competitors offer a larger lineup of mattresses that includes an all-foam mattress which is typically the most affordable option.
Shipping Delays
While most reviews are positive, DreamCloud has received customer complaints about the shipping speed and reliability of its shipping and delivery estimates. Customers complain of being told different shipping timelines by various customer service channels at DreamCloud, and some mention delays that were months long.
Many also faced issues with DreamCloud’s lack of a customer service phone number. Customers can only email or chat customer service to resolve issues or have their questions answered.
The Bottom Line
For customers looking specifically for a hybrid mattress at a competitive price, DreamCloud luxury mattresses combined with the company's lifetime warranty and year-long trial period make it an attractive option. Potential customers should keep their eye out for the company’s rotating deals and offers before buying. DreamCloud frequently offers sales on their mattresses or free add-ons with an order such as free sheets or mattress covers.
We also recommend that you contact DreamCloud’s customer service before placing an order to verify the expected shipping timeline for your order.
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Marshall Chicago, IL
2 years ago
Reply from DreamCloud
Oct. 21st, 2020
