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Ashley Furniture Homestore

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5.6

Overall Score

LAST UPDATED: July 26th, 2023

In 1945, Carlyle Weinberger opened Ashley Furniture Corporation as a sales organization with headquarters in Chicago, Illinois. Today, there are over 600 retail stores in 48 states. Ashley Furniture Homestore sells a wide variety of furniture including living room sofas and loveseats, dining room tables and chairs, as well as product options for the bedroom. 

The retailer carries a wide range of popular mattress brands, including iComfort, Sealy, Serta, Beautyrest, Stearns & Foster, and Tempur-Pedic. 

In addition to their large selection of nationwide brands, the retailer also has a special Ashley Sleep mattress line with memory foam, hybrid and innerspring options. 

This store offers almost 100 Queen size mattresses, ranging in price from $199 to $4,499. They have 20 Queen models under $500 and 50 over $1,000. 

Keep reading for pros and cons, plus Ashley Furniture mattress reviews from real customers. 

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The Good

  • APR Financing Options 
  • Price Match
  • Variety of Brands 

APR Financing Options 

Ashley Furniture offers a variety of payment and financing options to suit your specific needs. Market-competitive financing is offered through a 29.99% APR in-store Asley Advantage Credit Card through Synchrony Bank. You can choose from the following APR financing options: 

  • 6/12 months financing, no minimum purchase required 
  • 24 months financing, minimum purchase required 
  • 48 months financing, minimum purchase required 
  • 60 months, see local store for details.

Minimum monthly payments are required. 

Ashely also offers financing for those with less-than-perfect credit history through Genesis Credit at 29.99%. 

Price Match

Price matching is available if you find an identical, in-stock item from Amazon, Wayfair, Overstock, Target, or Hayneedle; however, there are several rules and regulations that apply. A price match option like this is always helpful when you are furniture shopping.

Variety of Brands

Ashley Homestore offers a large popular brand selection. When a shopper is buying a mattress from Ashley Homestore, they can choose from the in-house Ashley Sleep line and the following classic brands: 

  • Sealy Mattresses
  • Beautyrest Mattresses 
  • Tempur-Pedic Mattresses 
  • Stearns & Foster Mattresses 
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The Bad

  • Warranty
  • Return Policy

Warranty 

Warranties differ depending on individual mattress manufacturers. This makes committing to a purchase very difficult because a customer can't guarantee your mattress will last or be replaced at no cost. Make sure to verify your warranty policy before you place an order. 

Return Policy 

Ashley Furniture doesn't accept mattress, foundation, or adjustable bed returns unless they are delivered damaged. If you find a defect more than 72 hours from your delivery, you must contact the manufacturer for service. Ashley will not repair or replace your product, even if the merchandise was defective.

If you are not satisfied with Ashley’s mattress you are not able to make returns, compared to 90-120 day sleep comfort trials that competitors offer. 

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The Bottom Line

Ashley Homestore has been offering their products and services to their customers for over 70 years. 

While customers can find a quality gel, innerspring, pocketed coil, or foam mattress at Ashley Furniture Homestore, this retailer doesn't focus solely on mattresses. This means it lacks some of the mattress-centric customer service policies that other retailers offer. Warranty coverage depends on the model you purchase. Ashley also has a poor mattress return policy, with no guarantee in place to make sure each customer gets a comfortable mattress. 

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Star Rating

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3.8

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37 Reviews

Review Breakdown

5 grade

51%

4 grade

14%

3 grade

14%

2 grade

0%

1 grade

22%

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Shailyn Gainesville, GA

We purchased a dining room set and other household furniture well in advance. When we went to return another item we were told that our purchases weren’t coming 11-27 but in January. There was a lot of communication issues with customer service and the warehouse. There was no compensation for the inconvenience and if I hadn’t escalated the situation we would not have received our items on time. We had no issues the year prior so we were very disappointed to have to deal with this especially during the process of moving into a new home.

3 years ago Edited September 14, 2021

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Rashida Laumatia Saint George, UT

Great product but way over priced for me. I bought a mattress and wished they had a double sided bed rather than a single. Employees were great and helped with all my questions.

5 years ago

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Sandy Ewens Rockford, IL

Expensive for the quality. Was disappointed in my mattress, even though I tried it out beforehand Would buy a better quality mattress for a bit more of money.

2 years ago

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boscoe16 Ladson, SC

Quality of furniture just okay, Pricing good, but you get what you pay for. Nice financing.

3 years ago

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Darius Williams Alexandria, VA

has very good products. just more on the expensive side when comparing to other furniture stores

5 years ago