Bob's Discount Furniture

This company is the worst!!! Bob's Discount Furniture on Manchester Road. BEWARE!!!. They say everything you want to hear but fall short after you pay them. It’s been 3 months since we ordered a sectional couch. We showed up on our scheduled pick up date and our full order was not available to pick up. We have been told 5 different delivery dates. We have taken off work and waited for deliveries and on each date there has been no delivery... and no call from Bob's Discount Furniture. To add insult to injury, when you try and call them they keep you on hold for 2-3 hours and then they disconnect you. They have disconnected us 4 times now, which shows that this technique part of their normal operating strategy. They don't call you back and you have to start the call process all over again. We placed an order June 1st and August 8th we still have not received our purchase. Today we waited on hold for 2 hours, when they answered the phone, we and got the representatives call back number in case we got disconnected. Guess what??? After talking to them a few minutes they disconnected us again!!! We tried calling them back and the number and extension they provided to us. That number took us to the same phone system to wait another 3 hours. At first, they blamed their incompetence on the Coronavirus and shipments taking longer than expected. They said it was in route and would take an additional 7 days. We found out today, three months later, that the couch had never been ordered and they were not even sure if it was going to be manufactured in the color we ordered.