Level Up Funding

Hi Dennis,

Thank you for an outstanding review! At Level Up Funding, we take great pride in providing the best possible service experience for our customers. It is great to hear that you are very pleased with the customer care our sales representatives provided to you.

If you have any questions or need assistance with your personal installment loan account, please do not hesitate to email us directly at info@levelupfunding.com or call us at 833-715-1810 . We’re available 24 hours a day.

Hi Linda,

Thank you for your feedback. We strive to make all communications clear and understandable, we’re sorry to hear that the conversation was difficult to follow.

At Level Up Funding, transparency is very important to us. All loan terms—including the Annual Percentage Rate (APR), payment schedule, finance charges, and total repayment amount—are clearly outlined in the loan agreement.

Keep in mind that you are not obligated to keep the loan for its entirety. We also provide alternative payment options that may help reduce the overall cost of the loan.

You also have the option to (1) pay off the loan early with no prepayment penalties, thus saving on interest, or (2) make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan.

If you have any questions or need assistance in the future, don’t hesitate to reach out to us anytime at info@levelupfunding.com or call us at 833-715-1813.

Best regards,
The Level Up Funding Team

Hi Dale,

Thank you for your feedback! We’re happy to hear that you appreciated the quick response and approval process. We strive to provide fast and reliable service to meet our customers' needs.

We understand your concern about interest rates. Please know that we offer alternative payment options designed to help reduce the overall cost of the loan. You are never obligated to keep the loan for its entire term. In addition to your regularly scheduled payments, we provide two additional repayment options:

Early Payoff – You can pay off the loan early without any prepayment penalties, allowing you to save on interest.
Additional Principal Payments – Making extra payments toward the principal balance will also reduce interest and shorten the loan's duration.

These details are outlined in your loan agreement, which is always accessible by logging into your Level Up Funding account. We are happy to discuss the terms of your loan and the repayment options with you further. Please feel free to email us at ombudsman@levelupfunding.com or call us at 833-715-1811. Our team is available Monday through Friday from 8 AM to 8 PM EST.

Best regards,
The Level Up Funding Team

Hi Steph,

Thank you for your kind words! We’re so glad to hear that getting what you need has been easy and that our team has provided friendly service. Your satisfaction is our priority, and we appreciate your support!

If you have any questions or need assistance in the future, don’t hesitate to reach out to us anytime at info@levelupfunding.com or call us at 833-715-1813.

Best regards,
The Level Up Funding Team

Hi Mildred,

Thank you for the wonderful review! At Level Up Funding, we’re committed to delivering the best service experience possible, and we’re thrilled to hear that our team provided you with clear and friendly support.

If you have any questions or need assistance with your personal installment loan account, please feel free to reach out to us anytime at info@levelupfunding.com or call us at 833-715-1810. We’re here to help 24/7.

Hi Rebecca,

Thanks for your feedback. We sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it can be to expect funds and not have access to them, especially when dealing with an urgent financial need.

For future reference, we do offer a same-day funding feature—if your loan application is completed before 11:45 AM EST, you’ll receive your funds on or before 5:00 PM EST that same day.

If you have any questions or need assistance in the future, don’t hesitate to reach out to us anytime at info@levelupfunding.com or call us at 833-715-1813.

Best regards,
The Level Up Funding Team

Hi Fidel,

Thank you for sharing your experience with us. We’re happy to be your lending partner and appreciate your loyalty.

We understand your concern about interest rates. When customers move up in our Rewards Program, they are offered benefits such as increased loan amounts and reduced fees. Additionally, we encourage taking advantage of the repayment options to reduce the overall loan cost:

Early Payoff – You can pay off the loan early with no prepayment penalties to save on interest.
Additional Principal Payments – Extra payments toward the principal balance reduce interest and shorten the loan term.

For a detailed review of your loan terms or to learn more about the repayment options, feel free to reach out to us at ombudsman@levelupfunding.com or call us at 833-715-1811. Our team is available Monday through Friday from 8 AM to 8 PM EST.

Best regards,
The Level Up Funding Team

Hi William,

Thank you for your wonderful feedback! We’re so glad to hear that our team provided you with professional and patient service. We always strive to make the process as smooth and supportive as possible.

If you have any questions or need assistance in the future, don’t hesitate to reach out to us anytime at info@levelupfunding.com or call us at 833-715-1813.

Best regards,
The Level Up Funding Team

Hi Diane Deschenes

Thank you for your wonderful feedback! We're glad to hear that you had a fast response, great customer service experience, and found our repayment terms easy to manage. Providing a smooth and positive experience for our customers is always our goal.

If you have any questions or need assistance with your personal installment loan account, please feel free to email us at info@levelupfunding.com or call us at 833-715-1810. We’re available 24/7 to assist you.

Sincerely,

Level Up Funding

Hello Ellen B,

At Level Up Funding, we are committed to delivering the best possible service to our customers. Thank you for your outstanding review! We're delighted to hear that you found our process easy to use, experienced a quick loan approval, and had positive interactions with our friendly representatives.

If you have any questions or need assistance with your personal installment loan account, please feel free to email us at info@levelupfunding.com or call us at 833-715-1810. We’re available 24/7 to assist you.

Hello,

At Level Up Funding, we are committed to delivering the best possible service to our customers. Thank you for your outstanding review! We're delighted to hear that you found our process easy to use, experienced a quick loan approval, and had positive interactions with our friendly representatives.

If you have any questions or need assistance with your personal installment loan account, please feel free to email us at info@levelupfunding.com or call us at 833-715-1810. We’re available 24/7 to assist you.

Hi Henry,

Thank you for your wonderful review! At Level Up Funding, we strive to deliver an exceptional service experience to our customers. We're pleased that you found our customer service to be excellent and valued the patience of our agent throughout the entire process.

If you have any questions or need assistance with your personal installment loan account, please do not hesitate to email us directly at info@levelupfunding.com or call us at 833-715-1810. We’re available 24 hours a day.

Hi Dan,

At Level Up Funding, we take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review! It is great to hear that you are pleased with our easy and efficient loan services.

If you have any questions or need assistance with your personal installment loan account, please do not hesitate to email us directly at info@levelupfunding.com or call us at 833-715-1814 . We’re available 24 hours a day.

Hi Allen Reddy,

Thank you for your kind feedback! We’re so glad to hear that you found our team friendly and upfront. Providing clear and honest communication is always our goal, and it’s great to know we made your experience a positive one.

If you have any questions or need assistance in the future, don’t hesitate to reach out to us anytime at info@levelupfunding.com or call us at 833-715-1813.

Best regards,
The Level Up Funding Team

Hi Asaunte Salaam,


Thank you for the wonderful review! At Level Up Funding, we’re committed to delivering the best service experience possible, and we’re thrilled to hear that our team provided you with clear and friendly support.

If you have any questions or need assistance with your personal installment loan account, please feel free to reach out to us anytime at info@levelupfunding.com or call us at 833-715-1810. We’re here to help 24/7.

Hi Arthur,

Thank you for your review! At Level Up Funding, we’re dedicated to delivering an exceptional service experience for our customers. We’re thrilled to hear that you’re enjoying the convenience of accessing our loan services and securing a loan right from your phone.

If you have any questions or need assistance with your personal installment loan account, please do not hesitate to email us directly at info@levelupfunding.com or call us at 833-715-1810. We’re available 24 hours a day.

Hi Lorenzo,

Thank you for your feedback. We're truly sorry to hear that we did not meet your expectations.

At Level Up Funding, transparency is very important to us. All loan terms—including the Annual Percentage Rate (APR), payment schedule, finance charges, and total repayment amount—are clearly outlined in the loan agreement. Here at Level Up Funding, it is important to us that our customers understand the terms of the loan. Upon acceptance of the loan, a comprehensive loan agreement was emailed to you for your electronic signature. Once you signed electronically, the loan document was resent.

We want to remind you that you're not required to keep the loan for the full term. You have flexible repayment options available to help manage your loan more comfortably:

Early Payoff – You’re welcome to pay off your loan at any time with no prepayment penalties. This can help you save significantly on interest.

Additional Principal Payments – You can make extra payments toward your principal balance, which reduces the total interest paid and shortens the life of the loan.

If you have questions about your current loan, and repayment options please don’t hesitate to reach out. Please email us directly at custadvocate@levelupfunding.com or call us at 833-715-1811. We’re available from 8AM – 8PM Est, Monday – Friday.

Best regards,
The Level Up Funding Team

Hi Janette,

Thank you for sharing your feedback. We apologize for any confusion or frustration regarding your payment schedule and loan terms. At Level Up Funding , we strive to provide clear and transparent information about all loan agreements.

Keep in mind, you are never obligated to keep the loan for the entire duration of its term, and – in addition to keeping with your regularly scheduled payment and amounts – there are two (2) additional repayment options available to you. At any point in time, you may (1) pay off the loan early with no prepayment penalties to save on interest, or (2) you may make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan. This information is also located in your loan documents.

To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns. We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at ombudsman@levelupfunding.com or call us at 833-715-1811. We’re available from 8AM – 8PM EST. Monday – Friday.

Best regards,
The Level Up Funding Team