Name: LightStream
Rating: 2.4

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dmcallister Granger, IN

I will never use them again. I used this company for a loan previously in the year. Good experience, and I even paid the loan off early. Fast forward, I apply for the exact same loan again and am denied. I have a 766 credit score and a debt to income of 25% (homeowner). I make 70k a year and have well over 10x assets for the loan request. They could not give me any legitimate reason as to why, other then "debt to income doesnt meet standards" or "income doesnt meet standards" I will NEVER use them again.

3 years ago

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Ann New Port Richey, FL

Horrible!!!!! 0 stars! I have a beautiful credit and have plenty of money! Yet, they denied me twice for not having a sufficient credit score and finances!?? Not doing their jobs correctly and pissing people off in the process. My frustration will be written everywhere! If u are reading this... do ur self a favor and and save ur self the time and frustration... Find another company!

3 years ago

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Mark D Cedar City, UT

My credit score was over 800 but my interest rate was over 10%, nowhere near the low end they advertise. It was a 60 month loan but I was able to pay it off after 13 months. When I tried to pay it off, on Oct 1 their website would not let the payoff take place until the 3rd, after they had taken out the monthly payment. Then they added another $8.65 in interest from the 2nd to the 3rd. It does not seem like much but if I can pay on the 1st they should not try to squeeze 2 more days and charge more interest. Legal thieves.

4 years ago

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Rita Woodstock, MD

I currently have 2 loans with lightstream. $20K and $12K. Loan term was 48 months on both. Loan 1 paid off in 19 months. Loan 2 paid in 9 months. Called to do a home improvement loan for $15K and they turned me down!! Wow...Never been late. Credit Score is 788...You just lost a very good customer!!

4 years ago

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Nathan Dallas, TX

I applied at Lightstream and was approved for a new truck loan. The rate quoted was 6.49% on a new vehicle. I took the next finance offer from the dealership at 5.74% then I refinance the loan the next day at StateFarm at 3.9% interest. Lightstream offered me a higher than average rate and I’m glad I did not accept their loan.

4 years ago

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Jack Glenwood Springs, CO

Terrible company. I applied for a tiny house loan. I have no debt except for a vehicle, make six figures, and have an 800+ credit score. They turned me down and offered ZERO in the way of any alternatives or recommendations. This is by far the more unprofessional bank with which I have ever had an experience. Now my credit is dinged with an inquiry. This is not a user friendly bank for people interested in tiny homes and a minimalist lifestyle. They only loan to people who have a lot of assets. DO NOT TRY TO GET A LOAN FOR A TINYHOME WITH THEM!

4 years ago

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Summer Hunter Sarasota, FL

This company does not have the best customer service for clients. They to do not make you feel completely secure with proceeding into a loan agreement. There underwriters request too much for a small approval rate. I received a better rate, loan terms and amount; plus better customer satisfaction with NFCU. I would not recommend Lightstream for a loan in anything.

4 years ago

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Buttapecan24

Their underwriter are horrible. They only approve you for half of your annual salary amount. I went through all the hassal of trying to give them documentation to still only give me a low approval loan. My credit is 770 so if you have an annal salary of 46k you will only get approved for like 22k. Also, they customer service are not all on one accord. Definitely would not recommend this company to anyone!

5 years ago

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Instantxkarma Denver, CO

Great rate, easy to deal with, quick experience. Almost all online, one phone call to confirm identity, rep was polite and efficient. A+ experience!

5 years ago

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Sonja Lilburn, GA

Bad experience during trade of automobile. The new finance company took 32 days to payoff my loan and they still reported it to my credit bureau. No flexibility even thought my loan was paid early and on time throughout the life of my loan and I’ve been a SunTrust customer over 20 years and my mortgage is through SunTrust. I was expecting more loyalty especially when the late pay was no fault of my own. I won’t be doing business with them again.

6 years ago

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D Gardner

Total BS/scam company. Do not use them. I wanted to get a credit card consolidation loan and have never been late ever with any payment and they would not give me a loan. Lied about doing a hard pull and wanted to know what I bought with my cards. I provided more than enough documentation with all my available finances and they still would not approve it.

6 years ago

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Jerry n

Worst experience I been through. No number to call HIGH credit scores I own all my asserts. No one calls you. Only respond by email customer service is bad. They PULL your credit multiple times lowering your scores. SunTrust needs look at lightstream and fire this terrible company and do it in house Sun trust or another 3rd party affiliate light stream is not trustworthy at all.

6 years ago

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Kenny True Greensboro, NC

Wanted to do an auto refi, have over 8k in equity, and 100% pay on time ratio's. Debt % is high, however with credit history over 29 years of on time pay, they declined. Their disclaimer say's they look at all aspect's, although obviuosly did not. I would have considered it a slam dunk, or a secured loan. I will never use this company as my debt ratio's reduce, and would not recommend any service from them.

7 years ago

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ravellin Endicott, NY

Non-deliverers!! With FICO around 770, income well over $100k, less that 25% utilization, this ought to be a mere formality. Nevertheless, they declined application after responding to their "pre-selected" offer, leaving a "hard" inquiry on the record. Never seen such nonsense before, and it's by far not the first personal loan I applied for. Welcome to another blacklist, LightStream scammers!

7 years ago

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VK

Waste of time, wanted a pool loan for 65k had more than double in liquid assets available, kept hounding me for more info more documents, kept supplying. Credit score was close to 700, denied me anyway. Not really sure who's getting approved but they must not be borrowing much money and that's why they're approved. Its also true that they don't let you specify certain info and just judge off basic numbers. IE: Not counting that mortgages are paid through renters generating positive income.

7 years ago

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Divya San Dimas, CA

Horribly rude customer service over email. They advertise one rate but approve a different one by tricking you and saying that they will give 0.5% for autopay. Instead they up their rate by 0.5% than what any other institution is offering. The rude emails indicate that they either are tanking and at this point not looking for new customers, or their employees are so underpaid that they take it out on the customers. Either way, beware.

7 years ago

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CarolC Saint Johns, FL

LightStream has been lying to me since the day I started with them. I definitely wouldn't recommend this company to anyone. Try Sofi or one of the legitimate companies out there if you want a good rate and decent customer service.

1 year ago

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Brian G Jacksonville, FL

I was doing a scheduled payoff and it took 5 days for some reason. Then 1 day after payoff they adding more money and did not close account. After callind multiple times they closed my account after the 2nd payoff was completed. Ha, their a bad company, but they will never change.

1 year ago Edited November 9, 2022

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Nick Massey

They keep asking for more information and each time they want more personal information added to each request. Had I know that they were asking for information that’s not actually required I would have been better off. Now my identity has been stolen and credit compromised! What a nightmare. Beware what you send them!

2 years ago

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Craig R Fairfield, CA

I found LightStream not to be straightforward. I have excellent credit (820+), very good income, and solid assets. They initially implied I'd get a great rate, but into the process, I could tell I was getting the old "bait & switch" rate... I saw rather quickly into their process that their tactics were deceptively opportunistic...

3 years ago

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DEG La Junta, CO

They give the impression that you will be approved after they do a soft pull, and encourage you to apply. After the hard credit pull is done, I am denied. My credit is in the mid 700's. Would not waste the time of day to apply with them, they are not worth it!

4 years ago

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max Steel Texarkana, TX

The company does not do as they advertise. They lure you in with good rates and an easy application process . Then turn your information over to other companies after denying your application. Read the reviews. They're pretty much spot on.

4 years ago

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EastCoastBoast Rolesville, NC

775+ 30yrs of good credit not one late pay and want me to show pay, retirement, cking ,savings, stocks, bonds for a secured auto loan? Paystub and and credit pull understandable the rest waste of time, insulting. Other financial aval with lot less drama.

4 years ago Edited September 14, 2021

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MT Arlington, TN

They sent me a preapproval, and a rate range. I went ahead with the full application and agreed to the HARD credit pull for this reason and they denied me. I'm disgusted. I would never have applied and agreed to that if they hadn't pre-approved me. Nothing changed! Disgraceful behavior.

4 years ago

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karthik Mountain View, CA

They are such a waste company. Dont trust. This company is scam. I repeat .... total scam. If you want your good credit history to go down without processing loan, then only apply loan. I have credit of 800 and 200k Still denied. Never late paid or my debt to income is over 50%.

4 years ago

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D Rakes Huntington, WV

I was told my loan amount would be in my by morning after my verification went through and nothing has shown up. On top of that I received an email from my bank that a purchase i made the end of Feb was being investigated since I asked, which I never did so.

5 years ago

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Robert Reid Clinton, IL

Referred from LendingTree with a great APR offer. After pulling a hard inquiry, I was told that they couldn't honor that, but I could take a different type of loan for double the initial interest rate. Bait and switch after putting an inquiry on my credit history, which could change the offers from other lenders.

5 years ago

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Tgreen DeSoto, TX

Per LightStream rejection letter, I have an average credit score (from Equifax and Experian) of 797. So, if you are responsible (low debt, always pay on time, and pay off all debt early) you are not eligible for financing through LightStream. Apparently they prefer, high debt and risk, in order to over charge on rates and add fees.

5 years ago

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Victoria Surprise, AZ

In June 2017 I applied for a personal loan and they declined me simply because they wanted my husband on the loan too. However Sofi immediately approved me (without hubby) for $30k and within 4 days the money was in my account. Won't bother with Lightstream/SunTrust again.

6 years ago

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Yelena Columbia, MD

Extremely rude. Spoke with Andrei who was upset because me and my husband share an email address. Continued to ask questions about my life and family that pertained nothing to the Loan. After an hour of arguing I told him to cancel the application. I've never set with such scum in my life!! Don't Use This Bank!

8 years ago

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Ellen Hackensack, NJ

Unless you have a 750+ score DO NOT apply. They will deny you and then sell your information to predatory lenders who will robo call your cell within one hour of your denial. DO NOT APPLY here.

4 years ago

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Calette Grant Mullins, SC

The wanted me to send money. I did like a dummy and still wasn’t approved. They wanted me to send more. Never got approved and I told them to cancel my application and refund me now I’ve been blocked. Lawyer up time!

4 years ago

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NBB Irving, TX

This is the worst company I have ever seen .I have 772 score .In the soft pull they had showed me an offer .But they have rejected my application and made a hard inquiry. Stay away from this company.

4 years ago

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ean Pomona, NY

Was denied . Reasons Insufficient income. 2,Serious delinquency.3, Collection .4, Lack of recent credit repayment history. all lies. credit score is 720,have 6 accounts never late. no delinquency.

4 years ago

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Richard barkley Rockaway, NJ

I have used lightStream for 2 loans for 10k each so easy get money fast highly recommended.

4 years ago

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Robert Phoenix, AZ

BEWARE! I wish I could have read this reviews before applying with my loan with them. I have perfect credit and make a decent amount of money and they just denied my application.

5 years ago

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barry Hull, TX

Their idiots by email, perfect credit, 15 minutes denied. Its funny my credit score is higher than theirs. Trashy company. Do not go there. BEWARE they will ruin your credit rating running it several times.

6 years ago

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Art Layton, UT

Worst experience ever! Do not waste your time unless you have perfect credit ( low risk) in which case you don't need a loan from Lightstream. All it got me was a credit inquiry on my credit report.

6 years ago

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JAY P El Monte, CA

Horrible correspondence. How does one with 730 credit score get rejected??? Oh, because you don't a pre-qualification list. Thanks for tanking my score.

2 years ago

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Tim Johnson Eureka, IL

What a joke... Requires at least 660 credit score and mines over 750 with income over 5000/ month applied for new car loan and got denied, definitely will not recommend...

3 years ago

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Rick Young Benton, AR

What a joke of a company. Refused my application with a credit score of 721. Was trying to combine my debts but not with this company. Waste of time.

3 years ago

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Liviu Stoica Phoenix, AZ

Horrible service. Liars. They will not match your lowest rate from other lenders. I have it all in writing. These guys will try to squeeze you. Stay away.

4 years ago

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Jack Browns Mills, NJ

horrible company. I have no debt except my mortgage with 800+ credit score and they would not approve me. Don't waste your time with these idiots. Go to a reputable bank

5 years ago

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World Traveler Ashburn, VA

Got a loan at an amazing rate. Approved quickly and no hassle. Very competitive company.

1 year ago

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Pool Loan Chico, CA

Poor customer service and rude. Do not use these folks, shop around for your loan, there are much better lenders out there.

3 years ago

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Betty Boop Port Charlotte, FL

Very poor customer service and even on the rude side. Way too much red tape to process a simple loan. Incorrect information in final paperwork.

3 years ago

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Ryan Carbondale, CO

Extremely crappy company. Skip this one and try to go somewhere else if possible. They will ruin your credit score if you do not qualify.

4 years ago

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Seantai H Sarasota, FL

Horrible customer service and underwriting team. NFCU gave me a better rate, term and conditions and pleasant services.

4 years ago

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Maximo Cuellar Swansboro, NC

Horrible company. Applied for a small loan. Denied within minutes. I own my home. The only debts are utilities. 775 credit score.

5 years ago

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SuperCR45 Winchester, VA

I'm super sad i applied for a used car loan and got denied with a credit sore of EQ-750 & EX-715 with the minimum of a 5,000 dollar loan

6 years ago