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Citizens Bank

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Citizens Bank

Citizens Bank offers APRs ranging from 5.99 to 16.24 percent

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Founded in 1947, Citizens Bank is currently based in Providence, Rhode Island. The company is the thirteenth-largest retail bank in the Untied States and offers a number of financial products and services, including personal loans, student loans, and credit cards. Citizens Bank has a robust leadership team with years of diverse experience, which helps to set the company apart from competitors.

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The Good

  • Flexible personal loans
  • Home borrowing
  • Tools and resources

Flexible Personal Loans

You might find yourself in a desperate situation where you need short-term cash quickly. There's no need to settle for a payday loan when you can get a personal loan with Citizens Bank. The lender will help you find a personal loan that best matches your needs and situation. You can borrow anywhere from $5,000 to $50,000, and you can repay the loan at varying rates and terms according to your credit history and the amount you finance.

Home Borrowing

If you are planning on buying a home, the monthly mortgage shouldn't be your only concern. You must also think about a down payment and closing costs. Sometimes these costs can be a burden. That's where Citizens Bank comes in. The lender can help you take care of these obligations by lending you the money in the form of a personal loan.

Tools and Resources

On the company's website, one can find a payment estimator and educational materials to help customers better understand what personal loans are all about. This helps customers get out of the dark and be well versed on the approval process and the process for repaying the loans. Customers also like the website's FAQ page and wealth of information about the company's products.

The Bad

  • Customer service lapses
  • Slow response results

Customer Service Lapses

Citizens Bank appears to have some work to do with its customer service. Many customers have reported a problem with customer service responding to questions, resolving issues, and generally meeting customers' needs. Additionally, customer service tends to be sharp and hasty when communicating with customers.

Slow Response Results

It's bad enough that Citizens Bank's customer service is slow to respond and furnish information, but in doing so, customer issues aren't resolved and they end up being hit with penalties and fees. Much of the time, this is not due to the customer's lack of attention but instead due to customer service being slow and ineffective. Customers have complained that Citizens Bank has been so unprofessional in its dealings that its incompetence has led to reduced credit scores and incurred penalties. There is a common expression of frustration among customers.

The Bottom Line

Citizens Bank appears to be a solid choice as a lender. On the surface, the bank has it all: experience, product line, and flexible options. But digging deeper reveals a troubling picture about the lender. The company has an apparent lack of commitment to customer care, and it doesn't seem to have any regard for promptness or professionalism. This company is not recommended for anyone who considers customers service to be an important factor in choosing a lender.


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User Reviews


2 Reviews

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Lisa Russo
December 12th, 2017 Somerset, NJ

I applied for a 50k personal loan online and the process was very easy. They took only 2 days to approve. Customer service was very nice and I couldn't be more happy. Just make sure you provide documentation of exactly wht they are asking otherwise they will deny it and you will have to wait again for a response. I am very happy with their service. My score was 704 when I got approved with 135k income. This has been a big weight off my shoulders so I can finally get my debt paid down for half the interest rate which was only 11.78% compared to the 24% I am paying now.

Rosemarie Andlauer
July 7th, 2017 Hampton, NH

My biggest complaint is on their website. It has so many bugs in its system it's ridiculous. I've written and talked to reps in person and on the phone numerous times. They acknowledge the problems but they never get fixed. The people that work at the bank can't even figure out their own website works but nothing gets done. I've paid a fortune in fees, showed them the errors and get refunded but then corporate put the fees back on so complaining and proving the error is theirs doesn't help. I'm inmy 50's and have many accounts at various banks and never had these problems with any other bank. I own a LLC and know finance and this bank has a horrible on line presence, its a mess and they refuse to fix it, leaving the customer to pay the price.