Voya Financial

Name: Voya Financial
Rating: 1.6

Is This Your Business?

1.6

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66 User Reviews

4.3

Overall Score

Compare

1.6

star star_half star_border star_border star_border

66 User Reviews

4.3

Overall Score

Compare

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April Ocheyedan, IA

They lost my accident claims for almost a year until the statute of limitations had passed. then they sent a denial letter within 24 hours. Their website claim accident claims will be paid within 10 business days now that has doubled to 20 business days. I am still waiting for accident claims that are months old.

6 years ago

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GEORGIA ALBERTSON Reno, NV

Can access website but cannot access account or interact with customer website using ANY browser. Cannot change password. or Delete/clear account and re-register for online access. Attempts to re-register result in error message; USERID ALREADY TAKEN. Customer Service (Brian) could not resolve despite security vetting for authorized access.

7 years ago

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Jan Hicinbothem

We second the opinions below. This customer service of this company lies and gives misinformations and actually doesn't know the basic information. A 5498 due May every year is never sent and could cost us $ 10,000. If you have your money here---take it out. None of their leadership team seems to care!!!! Jan Hicinbothem Veryzer

7 years ago

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Shelly

Horrible customer service. I've gotten the run around several times from this company. I sent in a simple request two months ago and have received different feedback from diffferent representatives! There is no streamlined process for customer service. Everything is slow!!!!

7 years ago

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Mike Chicopee, MA

Voya has the worst customer service. Term life insurance increased a total of more than 250% multiple times within 4 years. Voya had to pay the SEC multiple times for less than ethical practices, the last was Dec 2020.

3 years ago

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Lora Lyn Ballwin, MO

The slowest company I have ever worked with in attempting to Roll Over my funds. Expect very slow service & no visibility by customer service where you are in the process when doing this.

8 years ago

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Shawn Clearwater, FL

They refuse to give me a bank statement. I have not received one in about 3 years. They said I must get a judge to order them to give me one. Avoid this company.

5 years ago

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Philip Sidel

They handle Riversource Policies - Raised rates after I had held policy for some years - messed up several ways on administration of Long Term Care Policies.

6 years ago

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Audio Brentwood, TN

My son was in the NICU for 27 days, and they gave me $100. The Voya indemnity plan is a scam. You can't make this stuff up.

1 year ago

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WILLIAM POTTER

provide 24 7 services never ever probs when called

6 years ago

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doug bowles

In my opinion, THE MOST UNETHICAL company on the planet. They are liars and corrupt. DO NOT do ANY business with this sleazy company.

7 years ago

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JL Cook Reddick, FL

DO NOT do business with this Company, they are a Band of Thieves. Put your money in a Cookie Jar, then you can STEAL from Yourself.

8 years ago

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Reckholdt Magna, UT

I have had insurance with them for 10 years. Never had an issue and they are financially stable.

4 years ago

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Dave Brinton

Use Voya as a work sponsored option. I have been satisfied with the service I have received.

6 years ago Edited September 14, 2021

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Keeta Nelson Nashville, TN

This company is crap they lie and say they did not get primes I have receipts for.

2 years ago

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Pat Marysville, CA

They didn't do anything but take my money.

6 years ago