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4.4

Overall Score

LAST UPDATED: September 20th, 2022

Voya Financial is not a recommended life insurance carrier because of customer complaints left on Best Company. While it's not a recommended company, it does have nice options if you're an employer looking to add a life insurance plan to your employee benefits package. It has earned high financial strength ratings and offers term and permanent policies.

Voya Financial also provides financial services like planning and advice in addition to employer-offered life insurance products. It also offers other products and services, including annuity products, IRAs, retirement plans, employee benefits, and college savings.

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Top Ranked Companies

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The Good

  • High Financial Strength Ratings
  • Term Insurance Coverage Available
  • Permanent Life Policies Available
  • Customer Service Information

High Financial Strength Ratings

Voya Financial has earned high financial strength ratings from well-known ratings agencies. Voya Financial has several different insurance companies:

  • Voya Retirement Insurance and Annuity Company
  • Midwestern United Life Insurance Company
  • Reliastar Life Insurance Company
  • Reliastar Life Insurance Company of New York
  • Security Life of Denver Insurance Company

All companies received an A+ rating from Standard & Poor's in May 2019. Some of the insurance companies have also been rated highly by Moody's, Fitch, and A.M. Best. High financial ratings are a good sign because they indicate the insurer's ability to meet its claims obligations to clients.

Term Insurance Coverage Available

Voya Financial offers term life insurance that employers can include in their benefits package. Term life insurance only offers coverage for a set period of time. Voya Financial's term life insurance includes an accelerated death benefit if the insured receives a terminal illness diagnosis.

Voya Financial also offers support services for beneficiaries. These services offer financial advice to beneficiaries.

One of the biggest concerns of only purchasing life insurance through your employer is that the policy typically ends once you leave for another opportunity. With Voya Financial's life insurance, you may be able to retain your life insurance coverage even if you take another job.

Permanent Life Policies Available

Voya Financial also offers whole life insurance that employers can offer employees. This policy is designed to be lifelong. With whole life insurance you can benefit from the cash value accrual you can access while living.

Like the term life insurance policy, you may be able to continue if you leave your current employer.

Voya Financial does not state whether or not an accelerated death benefit is available with this policy.

Customer Service Information

Voya Financial provides customers with a phone number and online email form to reach their own customer service agents. Both methods of communication are reliable and customers can easily reach a helpful representative.

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The Bad

  • Low Customer Ratings
  • Available Only Through Employers
  • No Universal Life Insurance
  • Limited Online Information

Low Customer Ratings

Customers who left reviews on Best Company gave Voya Financial low ratings. Complaints include difficulty with the claims process and payment, miscommunication on fees, and increasing premiums.

Many of these complaints came from people who purchased their own policies through one of Voya Financial's subsidiaries. While things may be different with its employer options, these concerns indicate that potential clients should proceed with caution.

Available Only Through Employers

Voya Financial's life insurance policies are only available as part of employers' benefits packages. If you want to purchase your own life insurance policy, you'll need to consider other companies.

No Universal Life Insurance

Employers interested in offering a universal life policy to employees will need to find another insurer.

Limited Online Information

For those seeking information on life insurance premiums, you'll need to contact Voya Financial directly. Life insurance quotes vary based on the underwriting process. While it may be inconvenient not to have this information readily available online, you'll get the best information by talking to a Voya Financial insurance agent.

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The Bottom Line

Voya Financial is not a recommended insurance company due to customer reviews. However, it does offer term life and whole life policies that employers can include in their benefits package. If you're trying to buy your own life insurance, Voya Financial's insurance products are not an option. They are only available through employers.

Voya Financial gives customers some information on the website about  each life insurance product it offers. For more details about these policies, you'll need to contact Voy Financial yourself.

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Star Rating

1.7

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54 Reviews

Review Breakdown

5 grade

13%

4 grade

6%

3 grade

2%

2 grade

0%

1 grade

80%

Sentiment Criteria

Value

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Quality

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Tim R Virginia Beach, VA

Very easy to deal with and responsive. I had a life policy with Reliastar (Voya Life) $500,000 policy paying only $36 a month for 20 years. I knew going into it that the premium would be very expensive after 20 years were up. So all these reviews about their insurance policy not being affordable after xxx number of years is true IT'S TERM INSURANCE, if you wanted it to last until you were dead you should have shelled out the $150 a month for the $100,000 whole Life policy instead buying the cheaper term coverage. Don't blame the company because your agent didn't explain how the product worked. Had you died during the term they would have paid the death benefit. And for the funeral home, they ask if you have a life insurance policy so they can attach a lean against it to pay the funeral costs. Many funeral homes will even fill out the paperwork for you. Funeral home gets paid and you get the remaining balance.

2 years ago

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Review Source

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Alyson Mansfield Lindon, UT

Voya was very helpful when I was trying to figure out my Uncle's life insurance and who the beneficiary was without almost any paperwork to go on. I called them and with one account number they were able to find two policies that my aunt was a beneficiary of and it was very helpful because I had very little paperwork to guess at what insurance he had after he died.

3 years ago

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Steven Shimmin

All has been good with Voya, they are a leader in the industry. The sales rep was very thorough and good at explaining the different policies and options to get the best coverage for my allocated budget. Was very happy with what we decided on and a real big piece of mind for my children.

1 year ago

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Shirley Watson

Their rates are compatible for me. I do not have any bad issues with them. I have been with them for several years with no problems.

4 years ago

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adrian avram Tampa, FL

had an retirement acc investment with them for 5 y and was very happy with their advising service and customer service managing my acc and help with new forms every year

1 year ago

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Erica Hartshorn Alpine, UT

We have had our Life Insurance through Voya for years, they have been priced well and I have never had any problems with them. They communicate well any changes they make.

3 years ago

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WILLIAM POTTER

provide 24 7 services never ever probs when called

4 years ago