Voya Financial

Name: Voya Financial
Rating: 1.6

Is This Your Business?

1.6

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66 User Reviews

4.3

Overall Score

Compare

1.6

star star_half star_border star_border star_border

66 User Reviews

4.3

Overall Score

Compare

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GEORGIA ALBERTSON Reno, NV

Can access website but cannot access account or interact with customer website using ANY browser. Cannot change password. or Delete/clear account and re-register for online access. Attempts to re-register result in error message; USERID ALREADY TAKEN. Customer Service (Brian) could not resolve despite security vetting for authorized access.

7 years ago

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Jan Hicinbothem

We second the opinions below. This customer service of this company lies and gives misinformations and actually doesn't know the basic information. A 5498 due May every year is never sent and could cost us $ 10,000. If you have your money here---take it out. None of their leadership team seems to care!!!! Jan Hicinbothem Veryzer

7 years ago

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Shelly

Horrible customer service. I've gotten the run around several times from this company. I sent in a simple request two months ago and have received different feedback from diffferent representatives! There is no streamlined process for customer service. Everything is slow!!!!

7 years ago

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Ed Hull Glasgow, KY

If you need to talk to customer service, good luck. Who has hours to spend on multiple days just to talk to customer service? Worse ever, even more so than a governmental agency.

1 year ago

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Mike Chicopee, MA

Voya has the worst customer service. Term life insurance increased a total of more than 250% multiple times within 4 years. Voya had to pay the SEC multiple times for less than ethical practices, the last was Dec 2020.

3 years ago

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Lora Lyn Ballwin, MO

The slowest company I have ever worked with in attempting to Roll Over my funds. Expect very slow service & no visibility by customer service where you are in the process when doing this.

8 years ago

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Shawn Clearwater, FL

They refuse to give me a bank statement. I have not received one in about 3 years. They said I must get a judge to order them to give me one. Avoid this company.

5 years ago

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Philip Sidel

They handle Riversource Policies - Raised rates after I had held policy for some years - messed up several ways on administration of Long Term Care Policies.

6 years ago

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Audio Brentwood, TN

My son was in the NICU for 27 days, and they gave me $100. The Voya indemnity plan is a scam. You can't make this stuff up.

1 year ago

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WILLIAM POTTER

provide 24 7 services never ever probs when called

6 years ago

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doug bowles

In my opinion, THE MOST UNETHICAL company on the planet. They are liars and corrupt. DO NOT do ANY business with this sleazy company.

8 years ago

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JL Cook Reddick, FL

DO NOT do business with this Company, they are a Band of Thieves. Put your money in a Cookie Jar, then you can STEAL from Yourself.

8 years ago

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Reckholdt Magna, UT

I have had insurance with them for 10 years. Never had an issue and they are financially stable.

4 years ago

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Dave Brinton

Use Voya as a work sponsored option. I have been satisfied with the service I have received.

6 years ago Edited September 14, 2021

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Keeta Nelson Nashville, TN

This company is crap they lie and say they did not get primes I have receipts for.

2 years ago

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Pat Marysville, CA

They didn't do anything but take my money.

6 years ago