John Hancock Life Insurance

I have a John Hancock Long Term Care policy. I bought the policy with the option to keep the monthly premiums the same throughout its' life. There are few companies left that offer Long Term Care insurance anymore, especially when you're in your 50's. I was lucky enough to sign up through my employer at the time with a one year "no questions asked" option. Having diabetes, cardiac artery disease and a kidney transplant I never qualified for anything I applied for in the past. The fact that I could also get the permanent monthly payment is great now that I've retired. I only wish I could charge my monthly premium to a credit card (I want the points) instead of using a monthly bank draft. When I called Customer Service this year I was told that they would be offering that option sometime in 2021.

I am the sole beneficiary of a life policy and John Hancock is refusing to pay. The reason, there was a divorce involved. In our divorce decree my husband and I kept ownership of our life policies so we could have the sole discretion to keep the beneficiary as is or change the beneficiary at any time in the future. It would be our choice. He never remarried, there are not any children and no other immediate relatives. We remained friends and elected not to change the beneficiaries. He sadly passed away of a very difficult illness and is missed by many. I turned the claim in and jumped through all of the hoops and requirements they requested - completed forms, divorce decree, death certificate, etc., at which time they said they would issue a check. They confirmed there was not any items missing and I met all of their requirements, but stated since there was a divorce, they would not pay the beneficiary. How can they take a choice away from who we choose to leave our life insurance to weather a divorcee, friend, relative, charity, etc. I am continuing to receive the "run-a-round" and John Hancock will not give me the proof of their words. I am continuing to fight this and will turn it into the State Insurance Association. I find it very "distasteful", to say the least, how this insurance company takes care of business and does not pay the life insurance that was paid for. To now read all of the negative reviews about John Hancock and find that I am one of many - not a fun club to be a part of.

The policy does what it is supposed to, and the company's financial strength is OK. But their website and back office are terrible - 1990s vintage. I have online accounts with Fidelity, Vanguard, Voya, Morgan Stanley, Citibank, Chase and multiple other financial and insurance providers. I can say without reservation that John Hancock's website is the worst. It's buggy and slow and poorly designed, to the extent that you can't do simple things on it like transfer funds between sub-accounts, or change your password. And when you call customer service to have them do what should have been done on the website, it's even worse. You'll end up sending them faxes to prove you've communicated, and to insist they do their job. Find another alternative.