Case Design

Author: Kaitlyn Short

Case Design opened its doors in 1961 when its founder, Fred Case, wanted to provide true quality of product and service to kitchen remodeling customers. After 10 years of honing his craft and perfecting his business plan, Fred hired his first employee. From then on, Case Design steadily began to grow into what it is today. Currently, Case Design provides Kitchen Remodeling services to residents of three of the 50 U.S. states.

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The Good

• Design Ideas
• Experience
• Strong Leadership

Design Ideas

Case Design shows that it understands its customers needs by helping them answer questions they may have about designs. Understandably, design is a matter of taste so companies normally leave the topic for the customers to figure out. Case Design has a blog to help customers brainstorm design ideas. Its website also has a “style quiz” to help customers identify their preferred design style.

Variety

Not only does Case Design offer a multitude of design ideas, but it also has a wide variety of products, styles, and services to choose from. 

Strong Leadership

Case Design offers an abnormally personal look at the leaders and managers of the company’s services. The respective biographies of each leader is available on the Case Design website. The combined work experience of the Case Design leadership adds up to 220 years all together.

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The Bad

• Low Warranty
• Low Coverage
• Undisclosed Fees

Low Warranty

A five-year warranty is actually about average in the kitchen remodeling industry, but customers do not have to look far to find a 15-year or even a limited lifetime warranty with other companies. Though Case Design’s warranty isn’t the worst, it’s also far from the best.

Low Coverage

Because Case Design only operates in three states, potential customers who may want to solicit its services are simply out of luck.

Undisclosed Fees

Without information regarding project fees, customers have no other choice than to expect Case Design to add on fees to the initial project price. 

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The Bottom Line

Case Design has been around for a long time, so its industry experience is hard to beat. Despite having strong leadership and an excellent design team with useful website features, Case Design does not offer enough information regarding pricing and fees. This would not be as much of a problem if Case Design offered a better warranty, but as it is, we cannot strongly recommend kitchen remodeling customers select Case Design for their kitchen needs.

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