Suddenlink Logo
star star_half star_border star_border star_border

3.4

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 15th, 2024

Suddenlink communication is a full service telecommunications company. They offer their customers entertainment and communication needs including internet, television, phone, and home security. Suddenlink services 1.5 million residential customers and has won many awards for their great reputation as a company who takes care of their customers and employees. They offer fast speeds with no contract and list availablity in fifteen states on their site.

Top Ranked Companies

thumb_up

The Good

  • Customizable Suddenlink Internet Plan
  • Incredibly Quick Speeds
  • Other Services

Customizable Suddenlink Internet Plan

Many people use the internet on a daily basis, but each customer has different needs when it comes to internet usage. For example, some people want the fastest download speeds available, regardless of price, while others prefer average speeds and a low, affordable price. Suddenlink's packages meet the varying needs of its customers through customizable service plans. Suddenlink customers can choose which services they want (internet, TV, phone, home security) and how much of each service they would like. This allows the Suddenlink customer to get exactly what is needed at a price point that fits any budget.

Incredibly Quick Speeds

Suddenlink offers four download and upload speed options for their customers:

  • 50 Mbps (download), 5 Mbps (upload)
  • 100 Mbps (download), 10 Mbps (upload)
  • 200 Mbps (download), 20 Mbps (upload)
  • 1 GB (download), 50 Mbps (upload)

Many internet providers offer download speeds that are within Suddenlink's first two tiers (50 Mbps and 100 Mbps), but there are very few providers that offer gigabit ethernet speed. This is an incredibly fast download speed and makes Suddenlink stand out in the industry.

Other Services

In addition its role as internet service provider (ISP), Suddenlink also offers several other services including cable provider, phone service, and home security company. Customers have the option to bundle these services and receive discounts. They may also choose to pay extra for additional cable channels and second line phone service.

thumb_down

The Bad

  • Higher Than Average Prices
  • Data Limits

Higher Than Average Prices

Since Suddenlink allows its customers to customize their service plans, prices vary from customer to customer. Additionally, prices vary depending on location. Because of this, potential customers are not able to obtain a quote unless they provide a physical address. Suddenlink does advertise that its internet plans start at $34.99 per month. While this is not outrageously high, it is on the higher end for low-tier packages in the industry. There are several other providers that offer lower prices for similar speeds.

Data Limits

Although Suddenlink advertises high speed internet, customers do have to keep an eye on how much data they use each month because the company has a data limit set on each of its Suddenlink internet packages. Data caps for each package are as follows:

  • 250 GB per month
  • 350 GB per month
  • 450 GB per month
  • 550 GB per month
  • Unlimited

If a customer goes over the data limit for their respective data plan, they will be required to pay an overage fee.

gavel

The Bottom Line

Suddenlink is a broadband internet provider that offers customizable service plans, quick download speeds, and a variety of other services. However, Suddenlink customers will be subject to data caps, higher-than-average prices, and are only available in nine states. We also like that they do not require contracts, and that they offer a variety of customer support options. If you live within Suddenlink's service area, we recommend taking a look at their customizable packages.

View Best Internet Service Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

1.3

star star_half star_border star_border star_border

348 Reviews

Review Breakdown

5 grade

3%

4 grade

3%

3 grade

3%

2 grade

5%

1 grade

86%

Sentiment Criteria

Value

star star_half star_border star_border star_border

Quality

star star_half star_border star_border star_border

Service

star star_half star_border star_border star_border

Trustworthiness

star star_half star_border star_border star_border
cancel
info
star star star star star_border

Tucker

Suddenlink is the only cable service in my town, so you are a captive subscriber. The service is generally good. I have issues with the recent price increases, three within a three month period, with no noticeable change in quality of picture. They also tend to reward new subscriber rather than real loyal subscribers.

5 years ago

star star star star star_border

Azalard

They have a monopoly in East Texas, but they have very fast and reliable internet service. They're a little pricy, but we haven't really had any problems with Suddenlink.

5 years ago

star star star star star_border

Alan Olmedo Lubbock, TX

I use Sudden Link for my internet provider and the service is good with 24/7 customer service that is friendly and willing to try to help with whatever it is you need.

5 years ago

star star star star star_border

Thomas G. Birch

Some times things just don't work, but we all have bad days. Prices go up fast, but service dosen't.

7 years ago

star star star star star_border

Brent Tyler, TX

Service is good, but you have to have 200 meg service to not have a data limit.

7 years ago

star star star star star_border

Bill Amarillo, TX

Great speed and reliability, would be 5 stars but prices are high

7 years ago

check_circle

Review Source

star star star star star_border

Jim Ahmad Memphis, TN

Friendly and informative staff answering my queries and talking about the Plan Offerings.

3 years ago

star star star star star_border

Linda Horn

The service is good and reliable but it is very expensive

7 years ago

star star star star star_border

DRTucker Enid, OK

Service is good, but outage and slowdown occurs at times.

7 years ago