NetZero

• Slow Speeds
• Lack of Transparency

Slow Download Speeds

The internet is used for many different needs daily, most uses require accessing content from the internet. That type of use requires fast downloading speeds. This is why many customers are concerned with the speeds that are available through their internet service provider. This is also why potential customers might be disappointed with the speeds available through NetZero's networks.

Each specific location has a different speed possible, so there are no guarantees for any customer. If the customer decides to use the DSL broadband network, the highest speed the customer can receive is 6 Mbps, which is extremely slow across the industry. Most other internet service providers offer speeds that are much higher than that to meet the customer's' needs, some speeds as high as 1 Gbps.

Lack of Transparency

NetZero's website is lacking a great deal of information that we use to rank companies in this industry. Some of the information we would like to see is uploading speeds, if contracts are required, state availability, and data limits. Not only does it make it difficult for us to rank them, it makes it difficult for customers who are shopping around for internet services.