Name: EarthLink Internet
Rating: 4.7

star star_border star_border star_border star_border

AD

I would not recommend EarthLink to anyone. It had taken almost 2 weeks to disconnect service after I cancelled my service. Some many promises to resolve the issue and none have been fulfilled

8 years ago

star star_border star_border star_border star_border

Emerson Trager Round Rock, TX

Even worse than AT&T if that says anything. Customer service is so bad I can't think of a word appropriate to explain it and I've had 45 min on hold to think about it. Keep looking and save yourself a headache.

9 years ago

star star_border star_border star_border star_border

Nicolè Houston, TX

THIS IS THE WORST INTERNET SERVICE IN HISTORY! I paid a bill for my mother once and they debited my acct and hers for the bill that was supposed to be every month turned into every 3 weeks! Its a scam don't be fooled

10 years ago

star star star star star

Gia Regina Schertz, TX

EarthLink has reliable and fast internet service. The cost is reasonable and they have great customer service.

3 years ago

Reply from EarthLink Internet

Gia, we appreciate this very supportive review! We strive to provide a quality customer experience and it's makes us happy to know that you're enjoying your services.

Aug. 24th, 2022

star star star star_border star_border

Brett Schiftner Weatherford, TX

I looked into it but setup cost is too high an wait time is ridiculous. According to people I've spoken to speed is great. On the other hand they had trouble reaching support

3 years ago Edited July 21, 2022

Reply from EarthLink Internet

Thank you for the feedback, we will take this into account for future training and product purposes. We strive to provide the best customer experience with our award winning customer service and no hidden fees or promotional pricing. We're sorry that your experience wasn't up to par, however we understand if maybe we weren't the best fit.

Jul. 21st, 2022

star star_border star_border star_border star_border

Jlbflatx New Braunfels, TX

We had EarthLink while living in Pompano Beach Florida and worked perfectly for our home use for awhile . We used for misc home things and for stock market use. We did start getting scams and cons and so call freezing Pop ups for money or would delete our computer. Have to shut down the computer and reopen.

3 years ago

Reply from EarthLink Internet

Jlbfla, It sounds like what was affecting your computer were viruses. I don't believe that our services caused these issues. I recommend getting some anti-virus software to install on your computer. We're glad that our services overall were good for your home for the majority of our time with you and it is unfortunate that you're no longer with us, it is our goal to provide the best customer experience and its clear we fell short of that. Thank you for your feedback, we will put this in place for future training purposes.

Jul. 20th, 2022

star star star star star_border

Janice Genes Hurricane, UT

It was ok to have EarthLink as an internet service. But when Verizon gave me service through them for free and stoped paying EarthLink and switched!

6 years ago

star star star star star_border

Don Boren American Fork, UT

The service was very basic. The speed of the connection was a bit slow. We never had a problem with their customer service.

6 years ago

star star star star star_border

Rosann Stanko Logan, UT

We stayed with EarthLink until it was taken over by another company in our area. Otherwise we were pleased with the product and service.

6 years ago

star star star star star

Steve Anderson

Outstanding customer service great service members

9 months ago

Reply from EarthLink Internet

Hello Mr. Anderson,
I'm glad to hear that your experience with our customer service team has been a positive one! At EarthLink, we take great pride in ensuring that every customer receives the highest level of service—whether you're calling to pay a bill, report an outage, or make changes to your account. Our agents are dedicated to making every interaction smooth and supportive.

Samantha
ER Specialist III

Jun. 5th, 2025

star star star star star

taylor shechet

Much better than any other internet service I've had.

10 months ago

Reply from EarthLink Internet

Hello Taylor,
I'm so glad to hear that you're very satisfied with your EarthLink internet service—especially compared to other providers you've had in the past. We truly appreciate your feedback and are happy to know we're meeting your expectations.

Samantha
ER Specialist III

May. 20th, 2025

star star star star star

Bruce Garey Leesburg, GA

When I had a problem, they fixed it quickly by remote control. Excellent!

3 years ago

Reply from EarthLink Internet

Bruce, thank you so much for this very supportive review! We strive to provide a quality customer experience and it makes us happy to know that we were able to resolve your service issue in a timely manner. Should you need anything else please feel free to reach back out.

Sep. 15th, 2022

star star_border star_border star_border star_border

Melissa Appelberg UT

Never showed for install 3x in a row. Customer service experience sucked. Don't worry earthlink I doing what I told you I would leaving reviews every where!

3 years ago

Reply from EarthLink Internet

Hello Melissa- I am sorry that you have had a bad experience and we will be looking at this and taking this and looking to further educate our agents, so that this does not happen again. Please bare with us as we look further into your issue, and someone will be in contact regarding your service. Again we apologize for any inconveniences that you have had.

Jul. 25th, 2022

star star_border star_border star_border star_border

Tina Morris GA

I wish I couldn't rate it at all. Earthlink is a scam. I'm letting everybody know. I used 62% of my data in 2 days. They want you to keep buying data.

3 years ago

Reply from EarthLink Internet

Tina, we apologize for any miscommunication upon sign up but our wireless home internet is not a truly unlimited service and does come with data caps once you've reached your high speed data limit. This should've been communicated with you by the agent at the point of sale. Our wireless home internet service isn't something we would normally recommend to gamers and streamers either, so if you were attempting to perform these activities over this network it could've been the cause of the extreme data usage. We're sorry that your experience with this service was not up to par, we will take this information and use it for further training purposes moving forward.

Jul. 8th, 2022

star star_border star_border star_border star_border

Richard Forman West Palm Beach, FL

WORST ISP EVER!!!!! Totally dependent on ATT to provide their service. Been waiting 2 weeks to upgrade from 50 mbps to 1000 mbps. Nothing. Nada. Zip.

4 years ago

star star_border star_border star_border star_border

Spencer L Dayton Strongsville, OH

Terrible coverage. Prices are too high. Contract is restrictive. Sketchy phone service. Trust me when I say go with Spectrum or another internet carrier!

4 years ago

star star_border star_border star_border star_border

Colleen Harmon Cedar Park, TX

Terrible service, no designated channel, crappy speeds and download/upload.... Absolutely garbage customer service.. Lied about fees and manipulated hundreds of dollars

5 years ago

star star_border star_border star_border star_border

Don’t know Union City, CA

They suck don’t be a day late on your payment they’ll shut you down and charge you 200$ to get you back on ! It’s a rip-off! I’m looking for another provider!

5 years ago

star star star_border star_border star_border

Easyrizer Lodi, CA

Transferred 7 times, got to where I wanted on the 7th. And the Hyperlink Modem is no longer purchasable. Monthly lease fee forever on the modem.

6 years ago

star star_border star_border star_border star_border

Howard

Customer service is incompetent and has difficulty with simple English. They charged me four times for a single month's service and refused to admit their error.

9 years ago

star star_border star_border star_border star_border

Ron Cape Coral, FL

Worst provider ever, bill increases every month and have to spend hours arguing with customer service. All providers suck but Earthlink is the worst.

9 years ago

star star star star star

ramesh pothuru

easy to use, optimal speed, good network connectivity and good customer support experience!

3 years ago

Reply from EarthLink Internet

Thank you for your very supportive review Ramesh! We're happy to hear you're really enjoying our services. We strive to provide the best customer experience possible. If you need anything please feel free to reach out to us!

Jul. 20th, 2022

star star star star_border star_border

Mike D Lynchburg, VA

Only kept this service for a short period of time. It seemed the service would speed up and slow down, but we could not find a pattern.

3 years ago

Reply from EarthLink Internet

We're sorry this has been your experience with Earthlink's services. We strive to provide the best customer experience and it's clear that we've fell short of that. Sometimes there are mitigating factors that can affect your speed that are out of EarthLink's control. These include line degradation, weather occurrences, and issues with the equipment. We're sad that you're no longer with us, be we understand if maybe we weren't the best fit for you. We will take this feedback and put it in place for future training and product purposes.

Jul. 20th, 2022

star star star star star

Gail Bird

I an very pleased with EarthLink have not had any issues

1 year ago

Reply from EarthLink Internet

Hello Gail,
I am pleased to hear you are happy to hear you have not had any issues with EarthLink internet. At EarthLink, we strive to provide the best internet service possible, and if any problems arise, we’re committed to resolving them as quickly as possible. Thank you for choosing EarthLink!

Samantha
ER Specialist III

Apr. 1st, 2025

star star star star star

Tiffany Huskins

The best internet I have ever had!!! Super fast internet!!

1 year ago

Reply from EarthLink Internet

Hello Ms. Huskins,
We're delighted to hear that EarthLink has been the best internet you've had and that you're enjoying our fast speeds! We remain committed to continuously improving our service to provide the best internet experience for our valued customers.

Samantha
ER Specialist III

Mar. 14th, 2025

star star star star star

JoAnn Koss

Great service. Customer care is outstanding

1 year ago

Reply from EarthLink Internet

Hello Ms. Koss,
I am happy you have great service and that our customer care has been outstanding. EarthLink works hard to make sure our agents are providing the best customer experience when the customer calls in.

Samantha
ER Specialist III

Jan. 14th, 2025

star star star star star

Ted E Norton

dedicated fiber internet to my home is AWESOME

1 year ago

Reply from EarthLink Internet

Hello Mr. Norton,
I am happy to hear your internet line is an awesome service for you, and the internet line is dedicated to you.

Samantha
ER Specialist III

Jan. 8th, 2025

star star star_border star_border star_border

HB Indianapolis, IN

I've been waiting 30 minutes on the phone. Still no live person answers, only elevator music. Bad service.

3 years ago

Reply from EarthLink Internet

Hello, my name is Nelson with the Executive Relations Team here at EarthLink. I'm very sorry to hear you had to wait for so long on hold, on the date you had reached out many of our customers were experiencing issues related to their emails and so we had a large influx of calls coming in. I am very sorry this has impacted you so greatly, we never want to keep anyone waiting for assistance.

Dec. 12th, 2022

star star_border star_border star_border star_border

Lashaylla jordan Hessmer, LA

The service is horrible..I can never log in my account,and my bill is higher than what I was told upon installation date..

3 years ago

Reply from EarthLink Internet

Lashaylla, we're terribly sorry this has been your experience. We strive to provide a quality customer experience, we recently have implemented a price increase of $10 due to the inflation our economy is facing. Before doing so we did sent out an email to inform customers of their price increase. If you need assistance in accessing your account please reach out to our customer service team at 1 (888) 327-8454 they'll be more than happy to assist you in accessing your account. Thank you for this inquiry we will take this into account for future training and product purposes. Should you need anything please feel free to reach out, we'd love to help!

Sep. 6th, 2022

star star star star star

Beverly Harris Dallas, TX

I haven't had any problems. And the service is great.

3 years ago

Reply from EarthLink Internet

Thank you for your very supportive review Beverly! We're happy to hear you're really enjoying our services. We strive to provide the best customer experience possible.

Jul. 5th, 2022

star star_border star_border star_border star_border

julio peyrotjc Charlotte, NC

They deceive you with lies like A&T if you want a good internet get Google Fiber or spectrum EarthLink took from my bank acc $250 widout ask.

5 years ago

star star_border star_border star_border star_border

Irritated customer Tampa, FL

EarthLink is terrible. There modem is pathetic. Their customer service personnel, although friendly by nature, cannot be understood.

6 years ago

star star_border star_border star_border star_border

William Makepeace TX

I signed up for the service and five hours later they tell me there are no funds available, I say BS. What are they trying to pull?

8 years ago

star star_border star_border star_border star_border

Lyncoral S Parks South Bend, IN

I payed for installation but they never showed up un professional i should of read the reviews before purchasing

6 years ago

star star_border star_border star_border star_border

Brian butlee Silver Spring, MD

I been trying to get installed since January 8 and all thy do is lie and give u the run around and tell lies

10 years ago

star star_border star_border star_border star_border

Rob Gainesville, GA

I was promised fiber but got copper connection, do not trust this company, seriously walk away!!

6 years ago

star star_border star_border star_border star_border

Tisha Birmingham, AL

Poor service please don't get them please don't waste your time with the company

6 years ago

star star_border star_border star_border star_border

Martin Menchaca Houston, TX

It should be less than zero as it take 7 to 10 days to release line

5 years ago

star star_border star_border star_border star_border

Susan Flaster Saint Cloud, FL

I have a lot of trouble with my computer and have problems with Earthlink also.

8 years ago