Name: Windstream
Rating: 1.0

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T B Dayton, OH

Horrible is an understatement. Speeds are terribly slow, prices are ridiculously high, service is very bad, but by far the worst issue is they shut three service off periodically and say there's an outage in your area. The outage is them shutting it off bc they're broke due to inability to manage their company. Funny how after i called the Ohio attorney general on them the outages stopped for a year. Now they're back at it again. This company is extremely corrupt and needs shut down or sold immediately

2 years ago Edited December 20, 2021

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Rebecca McComb ,

The actual service works well.the sells person was horrible.such a liar.then a coward when I called him on the carpet.and the tech was no help.in and out in a hot minute.didnt care rather it was all up and running or not.i have vision issues.thank goodness I have family to help because windstream could care less.i only have them so I can get tv.as thats really my entertainment.

3 years ago

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Yvonnabella Nashville, TN

Absolutely the worse service I've ever had. My internet has barely worked for 3 weeks. Technician stated twice they fixed it and never showed up. The last time he switched the modem and now the internet is worse that it was before. I pay for the highest package for the fastest speed and I cant even watch a show on my firestick (when it's the only thing connected to my internet), but yet there's nothing that they can "see is wrong". Absolute and complete garbage.

4 years ago

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Debbie Burch

Because you can never get ahead with any provider because they expec t pymnt before you get service im al ways behind even if i double pymnt i still get double bill every month but to be part of society you have to have internet for jobs just about everything and also always lose service daily they nevrr fix issues but other providers sre no better

6 years ago

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Gene

good customer service and they always provide anything i need . they also give me discounts for being a long time customer

6 years ago

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Trish webb Phoenix, AZ

Used this service for security on my moms house. The plans are high and not many selections for type of service you need. Customer service was good and billing was straightforward

1 year ago

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Rita Hopkins Austin, TX

In the country with a lot of trees and animals this service was reliable. My service was great. If I had a problem someone would come out same day most times.

1 year ago

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James Moss Newton, IA

I seldom have any problems with my internet. I think once out of the past 2 years it went down. That is great because who wants their internet to go down?

1 year ago

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Gabby Fort White, FL

Terrible service, always dealing with outages. Horrible Customer Service. Get someone else if you can cause Windstream will waste your time and money

7 months ago

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LARRY ALLEN Waynesburg, PA

Slow Ping time 6 times the average. Scheduled some one to check it 5days from calling in! This is awful to do with out internet you pay for for no service or care. Been a customer for forty years and will not be much longer. Stay away from this company!!

1 year ago

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Tonya Minton Heath, OH

Very rarely actually get the 15 mbps that I am paying for. Have been w them for 25 years and their services have sucked the whole time. The ONLY reason i have stayed with them is because i live in a rural area that only offers windstream, unfortunately.

4 years ago

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Lisa Miller Lockesburg, AR

Because I've been told they will not improve till we have new lines or cell towers ran in our area and they won't do this till the lines already in place detirate in other words till never!

6 years ago

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Coach Corey Atlanta, GA

If there was a zero star I would put it there . They're the worst company in America. Customer service is horrible. Supervisor iare just as bad. I wouldn't tell anyone about this company.

1 year ago

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Gabrielle L Tollerson Atlanta, GA

how much did they pay you to call them fast lmao? They are NOT fast. They don’t even give 6mbps!! They are the same fraudulent company as they always were,except now they won’t let you sue for false claims! HUH. Shady!!

2 years ago

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Felice

Really good service that was rarely needed. Unlimited usage that was fast enough

4 years ago

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Ron

Very fast data flow and never out of service. Have had no problems for years with Windstream.

4 years ago

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Jason Milledgeville, GA

Consistent, stable service. Not as fast as other ISPs, but they are reliable. 10 -15 mps download speeds consistently.

5 years ago

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anupam sumessur Washington, DC

Perfect for my office. Never a problem. I need to switch to different servers and their service is so good.

1 year ago

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James Corrao Dahlonega, GA

Have had phone and internet for 19 years kept on hold for over 50 minutes to cancel and is charging me 2.99 a month to keep my email account So glad to be leaving

1 year ago

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Jane Brace

Great people to work with. Returns calls and works hard to fix any problems

4 years ago

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Willie Lee Glennville, GA

their service is very good but this company and all others should drop their prices for internet services

6 years ago

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Hannah Green Scipio, IN

This company takes advantage of seniors. They tried charging my grandma $500 for only internet. And the internet isn’t even good

1 year ago

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Tatyana Ogorodnik Lexington, KY

The absolute worst company I have ever dealt with. Please save your time and money and go with someone else. Wish I can give them 0 stars.

2 years ago

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Maria Hernandez Austin, TX

The worst internet service ever. I have been without internet for almost a week and also internet and wifi with this company has been super slow.

3 years ago

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Jack Hickey Midlothian, IL

Expect unannounced 60% increase in rates and 8+ hour wait time for support (and still not resolving your issue.) Truly terrible customer experience.

3 years ago

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Anonymous

Fast speed. The installer was awesome. Very personable.

6 years ago

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Shauna Ferland

Sometimes service is slow or disrupted. I feel like I am getting charged too much for this service.

6 years ago

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Annabelle Monticello, KY

IT HAS BEEN GOOD SO FAR - ONLY ONE I HAVE EVER USED - BEST PRICE

6 years ago

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Robert Koegler Canton, GA

Lack of reliability. Service had long outage periods with poor communication around issues and restoring service.

6 years ago

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Kim Keel

Price gouging, i pay double from what I was paying in town, they know that we have no choice because they are the only one!

6 years ago

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Brett Schiftner Weatherford, TX

Was with them for years. Was relatively slow and quite unreliable. It was expensive for what you got

1 year ago

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Felice Fort McCoy, FL

Pretty reliable. Needs to have a quicker option

4 years ago

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Eric P.

Just OK. Speed can be improved. Liked the introductory price.

5 years ago

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Bottoms Up Boat Lift Systems

Insternet speed is very slow. No other provider choices for our rural area.

6 years ago

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James R R Dobyns Commerce, GA

I have far less trouble than I had with Comcast.

6 years ago

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Don Wells Folkston, GA

Worst customer service experience in my life. Don't use them if you have a choice

1 year ago

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DAVID GROSS Lincoln, NE

Their speed is horrible and customer service leaves something to be fesired

6 years ago

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Shawn Stewart Boyertown, PA

The technicians were all very friendly and helpful.

2 years ago

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William Billeter ,

Poor response times from technical support

3 years ago

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Kristen Kalamaras Mantua, OH

Service is in and out and everything lags.

6 years ago

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John Marchese Deltona, FL

used this service on the road and in air bnbs, not a fan, spotty service

1 year ago