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Vivint Internet

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4.5

Overall Score

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LAST UPDATED: October 8th, 2023
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Attention: Vivint Internet is no Longer Available.

In March 2020, Vivint announced that it would be discontinuing its internet service product, Vivint Internet. The fiber internet product was only available in Texas and Utah.

Since 2014, Vivint has been providing varied services including smart home, security, and internet. The company utilizes a personal approach in an effort to create relationships and truly understand the needs of its customers. This system has allowed Vivint to create new and improved services to meet the ever-changing needs of its 850,000 customers.

Vivint advertises high-speed internet service at a fixed price.

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The Good

  • Locked-In Prices
  • No Contract

Locked-In Prices

Some internet service providers use the "bait and switch" method to bring in new customers; they will bait them with an initially low monthly fee and then bump up the price a few months into the contract. Vivint customers do not have to worry about falling prey to the bait and switch as the monthly service fee will always be locked in at $29.99.

No Contract

Vivint Internet does not require a contract for their services. This is great for customers who may be moving or who possibly won't like the services Vivint has to offer. Many other internet service providers require a year or more contract.

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The Bad

  • Lacking Information
  • Slower Speeds than Some Competitors
  • New to the Industry

Lacking Information

We are unable to find many key pieces of information on the Vivint Internet website. We would like to have more information regarding upload speeds and data limits. It is difficult to compare their services to others in the industry without this information.

Slower Speeds than Some Competitors

Exact speed varies based on location, but the Vivint network caps out at 100 Mbps. While this is decently fast, there are several other companies in the industry that offer much quicker speeds. In fact, some providers even offer speeds up to 1 Gbps, which is ten times Vivint Internet's top speed.

New to the Industry

While many internet service providers began as cable companies decades ago, Vivint was founded in 1999 as a home security business. Vivint still specializes in home security, and their internet services have only recently been developed in the past decade. For consumers looking for long-standing trusted companies, this may be a drawback. However, other consumers may value disruption in the internet service industry, which smaller providers create with their services.

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The Bottom Line

Vivint Internet provides its customers with a reliable connection and decent speeds through its fiber-optic network. The company offers locked-in prices and does not require a contract from their customers. However, Vivint is not transparent with some aspects of its services such as upload speed and data caps. Despite their lack of some important information, we recommend Vivint Internet services to customers who don't mind sacrificing speed for a better, more stable price without a contract.

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Star Rating

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2.8

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71 Reviews

Review Breakdown

5 grade

28%

4 grade

17%

3 grade

3%

2 grade

4%

1 grade

48%

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Quality

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Service

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Vern Gubler Farmington, UT

Sorry to hear about them shutting down from a letter March 6th. We've had the service for 3 years and it has been great. They were always great on customer support until this last month. We had a two week outage this month due to reroofing on a hub home. The technical support was the most horrid thing in the world but up until now they have been flawless. I will miss the service. They made great promises of 5G coming in announcements late last year. I was just so hoping they would continue. I don't suppose anyone has heard a rumor of them being purchased?

4 years ago

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Nini

I provided my friends and family with high-speed internet access. I've been happy with my decision to switch to Vivint for my internet. The price has been what I was promised and the service has met my needs.

8 months ago Edited July 17, 2023

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Dorothy velasquez , ID

We had Vivint for over 5 years it was the fastest internet provider it blew all its competitors out of the water ! Never had any issues with them ..Vivint had a flat rate you never had any hidden fees when you got your bill . I am so bummed about them leaving Utah nobody even comes close to the service they provided !!

3 years ago

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Ex Vivint customer Ogden, UT

Loved VIVINT! Sorry to see them leave Utah. Had service for over 3 years and did not have one issue. My service was 18X faster than century link at over 50% less per month. I honestly don't know what I will do for an ISP now.

3 years ago

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Dana Petersen Salt Lake City, UT

Just got word thru Vivint Letter Internet Service Shutting Down April 30th 2020 That stinks love the service we have had not 1 day of problems since installed in October 2019 Hate to go back to caps on comcast but have no choice now

4 years ago

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Mark Magna, UT

Price has stayed the same as promised and my service has met my needs so far. I’ve read some of the bad experiences on here but none of them compare to the problems I’ve encountered with Comcast over years of using them at multiple properties. I’m a fan of Vivint.

4 years ago

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Paul Hight Sandy, UT

Vivint Internet was installed today. Devon was my installer a very professional young man. The installation was the best that I have seen, having been in the business. Now for the speed paying for 50mbs, I am getting a speed of 105mbs download up load 106 which I might add is crazy fast. All this for 54.99 a month. Sweet deal.

6 years ago

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Erin Scottsdale, AZ

I was skeptical to go with Vivint after reading reviews from this site but I'm glad I took the risk. I get about 90 down, 90 up and I was told I was only getting 50. So glad there's another option other than Comcast. GOOD RIDDANCE.

7 years ago

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Kymberlee Yack Orem, UT

Some internet service providers use the "bait and switch" method to bring in new customers; they will bait them with an initially low monthly fee and then bump up the price a few months into the contract. Vivint customers do not have to worry about falling prey to the bait and switch as the monthly service fee will always be locked in at $29.99. We love that!

5 years ago

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John Ybarra Gilbert, AZ

Vivint internet has exceeded our expectations, every word they said they meant, the service quality is better than any other provider I've ever had, and most of all my family love's Vivint internet.

7 years ago

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Thomas Kerrigan Pahrump, NV

They have never provided a negative issue even when accidental alarm issues. Fast telephonic response, in seconds. although, camera needs more clarity,

6 years ago

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Kathyy Meza Phoenix, AZ

Vivint came to my door and offered my family free internet for a year to test it. So far it's much better than cox. Am I the only one that isn't being charged anything?

7 years ago

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Mallory

Vivint Internet is a favorite of mine. is an honest and trustworthy service provider to have. The have wonderful customer service and exceptional communication. We highly recommend to anyone shopping around.

1 year ago

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Tanner Busch

Vivint internet has been great! It's been great and I will continue to keep it. I switched from Century Link and I'm glad I did so.

6 years ago

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David T Ogden, UT

Vivint Internet has been awesome. The internet almost never goes down and they are quick to fix it and upgrade their systems.

4 years ago

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Nichole Hiatt Eagle Mountain, UT

We are a smart hub for Vivint Internet, and have loved it. The speed is always great and the connection is very reliable.

4 years ago

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Kristen Riverton, UT

Overall very satisfied with the service. Looking forward to the gigabit network upgrade

4 years ago

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Hailey Nilson Salt Lake City, UT

Vivint Internet customer service were so kind and helpful. A man on the phone helped me find exactly what I needed.

5 years ago

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Rashida Laumatia Saint George, UT

Super fast service and all for a decent price. Customer service didn’t take long to respond and were very helpful.

5 years ago

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Jennifer WA

Great customer service and very reliable

1 year ago