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Vivint Internet

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4.5

Overall Score

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LAST UPDATED: October 8th, 2023
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Attention: Vivint Internet is no Longer Available.

In March 2020, Vivint announced that it would be discontinuing its internet service product, Vivint Internet. The fiber internet product was only available in Texas and Utah.

Since 2014, Vivint has been providing varied services including smart home, security, and internet. The company utilizes a personal approach in an effort to create relationships and truly understand the needs of its customers. This system has allowed Vivint to create new and improved services to meet the ever-changing needs of its 850,000 customers.

Vivint advertises high-speed internet service at a fixed price.

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The Good

  • Locked-In Prices
  • No Contract

Locked-In Prices

Some internet service providers use the "bait and switch" method to bring in new customers; they will bait them with an initially low monthly fee and then bump up the price a few months into the contract. Vivint customers do not have to worry about falling prey to the bait and switch as the monthly service fee will always be locked in at $29.99.

No Contract

Vivint Internet does not require a contract for their services. This is great for customers who may be moving or who possibly won't like the services Vivint has to offer. Many other internet service providers require a year or more contract.

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The Bad

  • Lacking Information
  • Slower Speeds than Some Competitors
  • New to the Industry

Lacking Information

We are unable to find many key pieces of information on the Vivint Internet website. We would like to have more information regarding upload speeds and data limits. It is difficult to compare their services to others in the industry without this information.

Slower Speeds than Some Competitors

Exact speed varies based on location, but the Vivint network caps out at 100 Mbps. While this is decently fast, there are several other companies in the industry that offer much quicker speeds. In fact, some providers even offer speeds up to 1 Gbps, which is ten times Vivint Internet's top speed.

New to the Industry

While many internet service providers began as cable companies decades ago, Vivint was founded in 1999 as a home security business. Vivint still specializes in home security, and their internet services have only recently been developed in the past decade. For consumers looking for long-standing trusted companies, this may be a drawback. However, other consumers may value disruption in the internet service industry, which smaller providers create with their services.

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The Bottom Line

Vivint Internet provides its customers with a reliable connection and decent speeds through its fiber-optic network. The company offers locked-in prices and does not require a contract from their customers. However, Vivint is not transparent with some aspects of its services such as upload speed and data caps. Despite their lack of some important information, we recommend Vivint Internet services to customers who don't mind sacrificing speed for a better, more stable price without a contract.

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Star Rating

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2.8

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71 Reviews

Review Breakdown

5 grade

28%

4 grade

17%

3 grade

3%

2 grade

4%

1 grade

48%

Sentiment Criteria

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Quality

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Service

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Anthony Hamilton El Paso, TX

Love the price and service. Hate that they're closing up shop in El Paso. I've had their service for years, but just received a letter today stating that they're shutting down next month. I've had AT&T and Time Warner (now Spectrum) before and wasn't happy with either. Guess I'll have to get Spectrum. I really hope they fixed that short in the cable or every time my neighbor waters his lawn I'm going to lose service... again! AT&T only offers 18 Gb at my house, and because of where my house is located the 18 Gb speed it's unstable (we're at the very edge of the cable length for 18 Gb) so our only option, is 12 Gb because it's more stable. Neither one of these options are "good." Earthlink is another 'option' in my neighborhood, but it would be the exact same thing as AT&T. I'm really going to miss Vivint Internet.

4 years ago

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Moureen Meggers

Good internet for the price. Customer service was a short hold of only 5 minutes and they were amazing getting issues solved. Thank you guys.

5 months ago

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Chad Edgar Halifax, VA

I really decent internet provider good phone services customer service is really well on point with their skills to assist internet don't lag it's pretty fast thank you I enjoy it

2 years ago

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Molly Keogh Ogden, UT

We have had Vivint for almost 6 years. They have been very responsive the few times we have had service problems. They are also very respectful of our property. Occasionally the service runs slow.

4 years ago

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McKay

I've tried every internet provider available at my address and vivint has been the best by far. My speeds are consistently 70 Mbps or higher all times of the day and when I've called in I've gotten somebody pretty quick.

6 years ago

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Julie Taylor Ogden, UT

We have at Vivint for several years now. The customer service has been great and the associates have been respectful of out property. There are times when the service runs a little slow and the repair may take a little time.

4 years ago

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Reckholdt Draper, UT

We use Vivint for our internet and rarely have any problems. It’s fast and we done have any dead spots. If there is ever a problem they are always quick to come and service it.

4 years ago

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Jon Posey Riverton, UT

I really wanted Vivint Internet but the hub home in my neighborhood had a huge tree blocking my signal. I was excited to hear they are revamping their product and relaunching soon.

4 years ago

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Lauryn American Fork, UT

what i use now, no major complaints. sometimes a bit slow, but nothing to get upset about. however, i don’t do anything that requires extremely quick wifi such as streaming.

5 years ago

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Aidan Keogh Ogden, UT

We have had Vivint Internet for many years. The internet service is okay. Occasionally it will run slow but they seem to rectify the problem in a timely manner.

4 years ago

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Jennifer Greenwood Draper, UT

We are pretty happy with our service. Quite often we lose reception so it gets frustrating. It’s pretty fast.

5 years ago

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Abigail scoville American Fork, UT

Wish it could be faster. Cost is fine. Customer service is good. No problems with connection.

5 years ago