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Vivint Internet

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4.5

Overall Score

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LAST UPDATED: October 8th, 2023
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Attention: Vivint Internet is no Longer Available.

In March 2020, Vivint announced that it would be discontinuing its internet service product, Vivint Internet. The fiber internet product was only available in Texas and Utah.

Since 2014, Vivint has been providing varied services including smart home, security, and internet. The company utilizes a personal approach in an effort to create relationships and truly understand the needs of its customers. This system has allowed Vivint to create new and improved services to meet the ever-changing needs of its 850,000 customers.

Vivint advertises high-speed internet service at a fixed price.

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The Good

  • Locked-In Prices
  • No Contract

Locked-In Prices

Some internet service providers use the "bait and switch" method to bring in new customers; they will bait them with an initially low monthly fee and then bump up the price a few months into the contract. Vivint customers do not have to worry about falling prey to the bait and switch as the monthly service fee will always be locked in at $29.99.

No Contract

Vivint Internet does not require a contract for their services. This is great for customers who may be moving or who possibly won't like the services Vivint has to offer. Many other internet service providers require a year or more contract.

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The Bad

  • Lacking Information
  • Slower Speeds than Some Competitors
  • New to the Industry

Lacking Information

We are unable to find many key pieces of information on the Vivint Internet website. We would like to have more information regarding upload speeds and data limits. It is difficult to compare their services to others in the industry without this information.

Slower Speeds than Some Competitors

Exact speed varies based on location, but the Vivint network caps out at 100 Mbps. While this is decently fast, there are several other companies in the industry that offer much quicker speeds. In fact, some providers even offer speeds up to 1 Gbps, which is ten times Vivint Internet's top speed.

New to the Industry

While many internet service providers began as cable companies decades ago, Vivint was founded in 1999 as a home security business. Vivint still specializes in home security, and their internet services have only recently been developed in the past decade. For consumers looking for long-standing trusted companies, this may be a drawback. However, other consumers may value disruption in the internet service industry, which smaller providers create with their services.

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The Bottom Line

Vivint Internet provides its customers with a reliable connection and decent speeds through its fiber-optic network. The company offers locked-in prices and does not require a contract from their customers. However, Vivint is not transparent with some aspects of its services such as upload speed and data caps. Despite their lack of some important information, we recommend Vivint Internet services to customers who don't mind sacrificing speed for a better, more stable price without a contract.

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Star Rating

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2.8

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71 Reviews

Review Breakdown

5 grade

28%

4 grade

17%

3 grade

3%

2 grade

4%

1 grade

48%

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Gary Turner El Paso, TX

Connection speed 8/10 Connection up-time 9/10 Price 7/10 Customer support 0/10 Speed fluctuates every now and then and once in a blue moon the network goes down but its so rare its not an issue and usually comes back online fairly fast. The price could be lower but its not unreasonable the only problem is how difficult it is to contact them for anything.

6 years ago

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Shari Evers Lehi, UT

I live in an area that only allows two Internet providers and Vivint is one of them. We chose them because the price was better, but quickly found out that it wasn't as fast or as reliable as we had needed it to be.

5 years ago