TDS

TDS is a horrible company. I had been paying my bill faithfully every month for the original amount asked. I ran into a debilitating painful condition and for a few months I was only able to keep up with the bare minimum of survival tasks. I could not scrutinize every routine piece of mail I received. I assumed everything was fine, but discovered that they had raised my rate about 60%. Not only was the new price now unaffordable to me, and disproportionate to inflation, but they had added late fees. I called to cancel and explained that I could not afford the price increase and the extra charges. I had already paid for the entire month at the time of cancellation and I offered that they could keep my payment and cancel immediately, but they were completely unaccommodating and rigid, demanding that I pay the disproportionate price increase and the late fees as well. My compromise was more than reasonable, but even when I moved up the chain in my communication, they insisted on their unreasonable terms. One manager offered to take off the late fees, but not the price increases. This was not acceptable or possible for me. The next bill had $150 added on for "Unreturn Tel Equip." I returned the modem in person, and spoke to an employee, who doubled down on the company's rigidity. The employee showed no regret or empathy and was quite cold. She seemed quite accustomed to dealing with dissatisfied customers, and I assume that she behaved as she was trained to act. TDS is a company that works on the principle of greed, and not customer care. I DO NOT recommend them. Find another provider if at all possible.

0/5 Installation had to be rescheduled twice due to installer not making it on time. Was 30 minutes late to the final appointment. (Keep in mind the install times are scheduled within a2 hour window) The service goes down at least once a month. Getting resolution for these outages is completely impossible as their "normal" hold times are over 30 minutes. Making payments is a massive headache. If the payment isn't processed or if there is an error (happens frequently) they will shut off the service with no notification, and wait for the customer to call, navigate the miserable call tree, and wait the 30+ minute hold time. When the service is working its passable. The 100mps download is up to speed about 50% of the time, but expect bad streaming qualitie. The gaming experience is good. If there are other options for internet in your area I strongly reccomend you consider them before signing on with this company.

So once again you are trying to charge me double my bill. You customer service doesn't understand English. The supervisors are the rudest people I know! Run far away!!

Would give negative if possible. The company would not be in business if there were any alternatives in certain service areas. TDS is garbage and the employees are utterly incompetent.

Have used them for 3 years now. Monthly outages, terrible customer support. They offer deals to get you hooked up then forget about you. Would not recommend

So when I went to cancel, they wouldn't pro-rate the month. So I had to pay for 3 weeks of service I'm not using. How shady is that? I left because they started charging $15 per month for a 2 year old router they had previously given me. In addition to losing my promotional rate, this doubled my internet service.

The WORST!! Customer service of any other company ever! Don’t do it if you don’t have to.

I live in Eaton, Colorado. We lost internet on 7/5/23. They can’t come till 7/12 to fix it. Worst customer services ever! 8 days with no internet! Can’t wait for Allo to get all setup in my neighborhood.

Horrible connectons. Constant interruptions and they charge for everything. They will not service your account or assist without a charge. They also charge you a fee for paying your bill with them directly whether in person or online...Crazy!

They are just O.K., I think that they are too pricy. My internet does not hold very long. I can use it for 2-3 days and then I have to reset my router. It also effects my printer.

Contsant outages; lengthy outages; rebooting router minimum of 4 time/day; antiquated routers they refuse to replace.

ABYSSMAL customer service!!!!!!! Only option for a lot of poor folks, which makes their ineptitude ever more maddening.

They allow me to turn it on and off as I need when I am gone so I so not pay for it when not using.

Being force into a bundle is not providing the best service to customers. Especially since it's not advertise in your site to start with.

I love there service and how quickly they resolve issues that I may be having.

NO PROBLEMS, NO SLOW DOWS. jUST KEEPS WORKING.

call them say something is not working and they say looks fine in your area

Worst customer service I have ever run into. Enough said.