Name: Midco
Rating: 1.7

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Naz Lawrence, KS

I had written a review before. the Midco takeover in Lawrence, KS is the worst thing that happened in terms of cable and internet. They had reassured me to honor the Wow contract and surreptitiously, they literally doubled the price of services for the exact same product that Wow offered. Epic fail. I had spoken to them on the phone when they reassured me that the Wow contract will hold and then 2 months later they doubled prices and automatically began charging twice as much.

5 years ago

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Gino Moorhead, MN

Constantly losing upstream channel bonding, which then causes me to lose internet for a moment (annoying when you are gaming) While gaming, intermittent packet loss and latency issues. Two home tech visits and multiple tech support calls. Never solved my problem. I am switching.

5 years ago

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Dan Andersen Bismarck, ND

Can’t provide the bandwidth they promise. Should be getting around 100mbps down and barely get 20. They blame it on the interference/. Signal loss for WiFi. I’m sorry I’m not gonna lose 80mbps every time I try to use the internet. Doesn’t matter how many time a restart the router or call them. Plus router is literally 5ft away from me at all time. It never gets better. Crappy service from a crappy company.

6 years ago

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theodora graybill Bismarck, ND

I hate paying $200.00 a month for a bunch of channels I am not even interested in. All I want are CBS, ABC, NBC, Fox, TCM, AMC , BRAVO and adult swim. These are the only channels I watch and care about but now they took away TCM from the basic so to get it back I had to pay an additional $12.00 a month! I am disabled on a limited income and tv is my only companion but yet I am stuck with a bunch of channels I don't even want!!

6 years ago

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Rebecca Dreher Bemidji, MN

Very in knowledgeable reps. Tried several times to pay my bill and still got disconnected even after them over charging and taking out money and putting in payment arrangement after their mistake. Need reps that ACTUALLY know their job. Only good thing they did was waive the reconnection fee, when it shouldn’t have been disconnected to begin with.

6 years ago

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Jacob Scott Clear Lake, MN

Absolutely garbage. Never get this internet. Sure the speeds and prices can lure you in, but the technicians and customer support are nothing but mindless zombies reading from a script, I have had my internet cut out every day multiple time while doing work and every time somebody comes out to fix it or I upgrade my modem or package like they recommend, it either stays the same, or it gets worse. Worst company ever. Only reason I’m staying is because it’s the only provider in the area. If you have any other options, and I mean ANY other options, do it. Midco. Is. TRASH.

6 years ago

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Keith A Bauman Yankton, SD

The billing department is terrible. Have been with these folks for 3 years and 3 months ago they started to screw up our bill and send out late notices when we had paid on time every month. Customer service people do not understand what customer service is at all. So frustrating when you spend well over $200 per month and have to deal with monthly issues.

6 years ago

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Nazli Avdan Lawrence, KS

I wrote a review before and I'll say it again. The WOW to Midco transition in Lawrence, KS has been an atrocious disaster. I just got back from a trip to find that my cable service is not working while I've been paying for a bundle. I was never given any heads up and it is literally impossible to get customer service on the phone. It takes 65 minutes on average of waiting on the phone before anyone will answer, if ever.

6 years ago

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Paige Grand Forks, ND

I've had Midco for nearly a year now and have nothing but complaints. The tech who installed it said they have the best internet in the nation... he got my hopes up and I've been continuously disappointed. The internet cuts out all the time and the connection is very poor. I have a hard time just FaceTiming or browsing the Internet majority of the times.

6 years ago

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Tommy

Many people have problems with this service as it is just a shell company for Comcast with Midcontinent Media fronting some of the initial bill. The same terrible service with just fancier branding. The internet cuts out all of the time, especially at night. As someone who enjoys a few gaming sessions at night, you can easily see how this would be a problem for me. Their service also costs a fortune as they have a monopoly, especially in eastern South Dakota, if you want more than 5 Mbps, you are forced to sign a deal with the devil, i.e. Comcast.

6 years ago

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Bob L Brooklyn, NY

Midco is a Monopoly. They control the internet service in the Sioux Falls area and they know it. Consequently they charge, gouge customers because they have NO CHOICE. A basic internet service costs more than the Gas and Electric each month for most of the year ! Their "promotions" are designed to reel you in, and then screw you as parts of promotion expire. It is absurd, irritating to know your being taken advantage of

6 years ago

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Zac Emmers Waterville, MN

Very great internet. 99.99% uptime at full speed. Great ping that never goes up. Nice range of TV channels. Great prices.

7 years ago

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Nothing Burger Chicago, IL

Tested speeds with a VPN and without, with the VPN is consistently faster. This company will throttle your connection speed if you regularly use your internet. I will be looking to do business with their competitor as soon as possible. Hopefully they aren't as shady.

1 year ago

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Patrick Leier Fargo, ND

It is horrible. I have been watching it buffer for 15 minutes. Same thing every day. Customer service suggested that they will replace modem and should buy a router. I did . $ 370.00. It is the worst tv/internet ever. A rabbit ear connection is better.

2 years ago Edited September 14, 2021

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Tim I Madison, SD

This is the worst company that I have ever dealt with. They can't even get the installation right. We have spent hours trying to get them to fix the mess they made - and we didn't even want the service in the first place! There is no way that I will ever consider using them and my advice to you would be the same. They SUCK!!!

4 years ago

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Revolutionary Patriot Saint Paul, MN

Midco constantly has outages or failure in equipment to justify the prices they set for services. Customer service is great in the aspect of talking to a person but if you want issues resolved that’s were the benefits end. Have been let down with this service too many times to say anything positive about it.

4 years ago

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Hangry Rapid City, SD

Very unreliable speeds. Without internet once or twice a month during peak weekend hours. I owned m modem, and when I canceled they tried to charge me for my modem. Best part is it is not a modem that they offer for lease. Lucky I save all receipts

4 years ago

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turbodiezel Mobridge, SD

my bill has increased 20$ in the last 5 months. cable internet up 10 month discount went from 13 to 10 taxes and fees and a couple other hidden charges or so called discounts gone. lack of options in this area tie my hands.

5 years ago

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Curtis Cambridge, MN

The internet when it works is really fast. Randomly,.... it just drops out, so streaming your favorite show becomes a major hassle for $70 a month. I would switch services if they’re other choices for my area.

5 years ago

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Darius Bismarck, ND

Slow upload and download speed, struggles to support more than 3 people on the internet, constantly cuts out and shuts off, and their servers are slow. If possible, do not purchase anything from midco if you live in the US. Totally deserving of a 1/10

6 years ago

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Kevan Lary Lead, SD

Quality is well below average , have to unplug system at least once a week to restart Customer Service is a joke , most of there answers to questions “I don’t know”. They are not trained just give them a headset and answer calls with no help. Terrible, Simply Terrible

6 years ago

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carter vg Sioux Falls, SD

They are crap. Hours spent on phone and service people coming out and nothing ever gets fixed. Internet speeds are terrible. If there's more then 2 people on device nothing works. This product is junk and always will be. Take your money elsewhere.

7 years ago

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Josh Minneapolis, MN

The internet speeds are fast, well the download. Seems like I have an outage at least weekly due to them. I have through 2 routers already.

7 months ago

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Charles Minneapolis, MN

Talk about confusion, after you hire mid-co you have earth link. Then you are mandated to pen an e-mail account under there restrictions in order to pay your bill on line. Nothing easy here! Talk about made in China!!!

1 year ago

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oneydonmiss

So over paying for internet to stream and you can only watch for 5 minutes then it buffers. I have heard all the did you do this or do that and it is still the same service.

1 year ago

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Darrin Schwind Minneapolis, MN

Midco sucks. It constantly drops the signal and when you do manage to get the signal it is abhorrently faulty. Go with anything instead of dumping money in this crap of a product. It is absolutely worthless!!!

2 years ago

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Keondra Cambridge, MN

Midco is the worst cable and Internet service I ever had my Internet and cable services always going out or they always talking about they are update to it but still it never fixes my services

2 years ago

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Craig Johnson

I hate this service. We pay twice the price for 1/2 the service. Always going out. Going to petition the city to let other competitors in this market... for now we are STUCK with SUCKY, EXPENSIVE SERVICE!!!

2 years ago

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Autumn Chicago, IL

They are awful. The internet goes out all the time. Like it did for me last night and this morning! And you pay a lot for this garbage service. If you can pick anyone else in town, do it!

2 years ago Edited September 14, 2021

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RandomWitch Grand Forks, ND

We are paying for upgraded internet yet it is SOOOOOO slow. ALL THE TIME. It doesn't even connect most of time. And I've tried everything. There's only one device on the wifi and it's horrible.

3 years ago

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Cleo Reynolds ,

They double charged me and made my account go negative and just said sorry it’ll take three weeks to send it back to you. There is frequent outages and they are higher priced.

3 years ago

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MIDCO

no matter what time I called thwem they are always available, and my problem is fixed

4 years ago

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Jeanne Madison, SD

Good luck getting any help. Wait on the phone for an hour before you talk to someone and then they can't help. Poorly trained and not enough technicians. Try to blame problems on us.

4 years ago

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Colin Stephen Lawrence, KS

For the price we pay for internet the speed of it is pathetic. When im the only person on our network i cant watch any video in 1080p60. If you have any other option you should take it.

4 years ago

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Linda Sioux Falls, SD

ABSOLUTELY RIDICULOUS I have been on hold for 24 minutes and 46 seconds so far!!!!!! There is no excuse for this!!! I received my bill on June 3, DUE June 4... are you kidding????!!!!

4 years ago

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Jim Albright Sioux Falls, SD

I recently bought a new I Pad. Three calls to Midco service and they could not get my I phone to accept my new password. The customer service reps. We’re lacking the knowledge to assist.

5 years ago

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Chase Fargo, ND

Their internet is very very slow with Midco, Hype train was real when they came Fargo area, Cable one is still the best as far as how fast the internet is, maybe not the customer service part.

7 years ago

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Timothy Brunnette

Any time you need customer service from them, good luck. The customer service reps you get on the phone are a bunch of snobs. All I needed was basic internet service and they could not get it right. Off to century link I go.

7 years ago

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Don Kopecky IL

They are utterly inept. I ordered service, never got it, and still they try to bill me. Tried to call customer service and was left on hold for 2 hours. Horrible!!!!

6 years ago

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Kirk GW Lawrence, KS

The WI-FI gives out (gets throttled) at a specific time like 5 or 9 pm, which is annoying as that is when home wifi is used. This is a horrible product would not recomend.

6 years ago

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Andrew Lawrence, KS

The internet is highly unreliable and does not provide nearly enough to play any video games online especially when I am disconnected from them every half hour.

6 years ago

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Thomas Herd Blackhawk, SD

All agents busy, on hold way too LONG, so far now 18 minutes Called twice over 2 days - same results Everything S L O W

6 years ago

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Alan

Good Service and quick respose on trouble calls

4 years ago

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sam

They did make me an offer after my first year but they never applied it. They treated me as a retarded person

5 years ago

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Al Davis

This cable company rips us off. They overcharge us and use the internet to avoid response, even allowing us to respond.

7 years ago

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Everett Krueger Wahpeton, ND

It was created in 1933 and has same technology as then. If you have another choice take it.

3 years ago

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Nate Lawrence, KS

Absolutely horrible. Less than 1 Mbps. Customer support phone line wait was ridiculously long.

5 years ago

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Paige bergeland

Horrible customer service. Very rude people you are better off watching Netflix.

7 years ago

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Cyril Zieglmeier Cambridge, MN

Everytime I start watching a show. 1/2 way through I loose signal

1 year ago Edited April 26, 2023

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Judy LMB NE

Keeps raising rates but quality sucks. Constant buffering.

1 year ago