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Grande Communications

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3.3

Overall Score

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LAST UPDATED: March 28th, 2023

Grande Communications is a business for Texans by Texans. Their primary focus is to give a better option for media and telecommunication needs. Now they serve over 140,000 people and have expanded to eight service areas. They offer fiber optic networks that support high capacity at high speeds to keep up with their customer's internet needs. Grande also provides 24/7 customer support located in Texas.

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The Good

  • Fast Advertised Speeds
  • No Contracts
  • Additional Features

Fast Advertised Speeds

Connection speed is one of the most important features of customer experience and overall satisfaction with any given internet provider. Customers expect fast internet speeds. Grand Communications' high speed is one of the quality features they give customers. They offer five packages with a range of choices. The five packages are:

  • Power 15 — 15 Mbps (downloading), 1.5 Mbps (uploading)
  • Power 50 — 50 Mbps, 5 Mbps
  • Power 200 — 200 Mbps, 20 Mbps
  • Power 300 — 300 Mbps, 20 Mbps
  • Power 400 — 400 Mbps, 20 Mbps

In Austin, Dallas, Buda, and San Antonio speeds are as high as 1 Gbps. Grande Communications offer these high speed packages for a very reasonable price. The packages are priced:

  • Power 15 — $29.99 per month
  • Power 50 — $34.99 per month
  • Power 200 — $44.99 per month
  • Power 300 — $54.99 per month
  • Power 400 — $64.99 per month

The top tier (Power 400) price of $64.99 per month is much lower than many other companies' top package price and for a much faster speed. When a customer chooses to use Grande Communications for their internet needs, they are getting a really great deal when compared to their competitors.

No Contracts

Grande Communications does not require a contract or a cancellation fee. This is uncommon for an internet service provider; many ISPs require a one-year contract and charge a cancellation fee if you break the contract to find another provider.

Additional Features

Grande has no data cap or limitations, and Grande customer service is 24/7 for local support. While some service providers will have 24/7 support, few will not have a data cap on their plans.

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The Bad

  • Slow Upload Speeds
  • Only Available in Texas

Slow Upload Speeds

Grande Communications offers some fast download speeds in their internet packages; however, Grande's upload speeds are not as impressive. There are five packages that customers can choose from for internet service, but there are only three uploading speeds. The uploading speeds are as follows:

  • Power 15 — 1.5 Mbps
  • Power 50 — 5 Mbps
  • Power 200 — 20 Mbps
  • Power 300 — 20 Mbps
  • Power 400 — 20 Mbps

The top three tiers all offer the same 20 Mbps for incrementally higher download speeds. 20 Mbps is a reasonably fast speed that would work well for most customers. Many companies offer a comparable uploading speed, so the only issue comes when customers would like more variety to choose from and a speed that is increasing along with the download speed. The customer is paying for the speed increase, so the expectation would be an increase in both download and upload speeds.

Only Available in Texas

Another drawback to Grande Communications is that they are only serving customers in Texas. They do not serve the entire state, only six select cities and the surrounding areas. This greatly limits who can use Grande Communication's services. We would like to see their service area expand exponentially so that more customers can take advantage of their great prices and services.

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The Bottom Line

The internet packages that are offered through Grande Communications are great options for customers. Each package offers very fast download speeds, up to 400 Mbps. This speed is much faster than what is offered through other internet service providers. However, the uploading speeds do not match that exceptional increase as the packages become more expensive. The highest upload speed is 20 Mbps for the top three tiers.

The biggest benefit of Grande Communications is the prices for their services. The internet services are affordable and lower than most of the competition in the industry. Customers who live in these select areas in Texas can greatly benefit from Grande Communications' services. Customers will enjoy low prices, 24/7 local customer service, and fast speeds.

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Star Rating

2.1

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43 Reviews

Review Breakdown

5 grade

19%

4 grade

9%

3 grade

2%

2 grade

5%

1 grade

65%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Chris Foster Dallas, TX

Great company. They offer a great product too. In the 2 years that I've had their service, I don't think it's EVER cut out on us. Bandwidth is always what is advertised, even more (sometimes my speeds would triple late at night??) with non flash based speed tests. Price did go up 5 dollars a year for me, but it's all good. It's still a very reasonable price. No data caps. Easy service activation and cancellation. They didn't give me hell when I said I was moving. They weren't able to provide service where I'm moving to - otherwise I'd take them with me. Best ISP I've ever had, all around (compared to TWC, AT&T, and Verizon).

6 years ago

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Curmudgeon Temple, TX

Their technicians always go above and beyond. They are the reason I will always be a Grande customer. They have the chops, patience, skill set, communication ability that are exceptional. I just hope my technicians for my company do as good a job as Grande's. I had one of my tech managers watch the Grande Technicians and swap best practices.

2 years ago

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Review Source

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Mallory

Grande Communications is an honest and trustworthy service provider to have. The have wonderful customer service and exceptional communication. We highly recommend to anyone shopping around.

10 months ago

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Richard Craven Waco, TX

I love Grande! I pay for fast internet at a reasonable price. If I ever have any issues they are always accommodating.I have never had any issues worth mentioning.

3 years ago

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Steve Odessa, TX

Ive had Grande for 5 years. The service is great and the internet is only getting faster.

6 years ago

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Thomas

Fast , Reliable, consistant, with understandable customer service based in U.S.

3 years ago

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Debbie

GREAT. FAST SPEED WITH AFFORDABLE PRICE. HAS NEVER GONE DOWN.NO CONTRACT

3 years ago

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Elizabeth Wesley

Fastest here in Odessa, plus not as high$$ as Cable One

4 years ago