Grande Communications is a business for Texans by Texans. Their primary focus is to give a better option for media and telecommunication needs. Now they serve over 140,000 people and have expanded to eight service areas. They offer fiber optic networks that support high capacity at high speeds to keep up with their customer's internet needs. Grande also provides 24/7 customer support located in Texas.
Connection speed is one of the most important features of customer experience and overall satisfaction with any given internet provider. Customers expect fast internet speeds. Grand Communications' high speed is one of the quality features they give customers. They offer five packages with a range of choices. The five packages are:
In Austin, Dallas, Buda, and San Antonio speeds are as high as 1 Gbps. Grande Communications offer these high speed packages for a very reasonable price. The packages are priced:
The top tier (Power 400) price of $64.99 per month is much lower than many other companies' top package price and for a much faster speed. When a customer chooses to use Grande Communications for their internet needs, they are getting a really great deal when compared to their competitors.
Grande Communications does not require a contract or a cancellation fee. This is uncommon for an internet service provider; many ISPs require a one-year contract and charge a cancellation fee if you break the contract to find another provider.
Grande has no data cap or limitations, and Grande customer service is 24/7 for local support. While some service providers will have 24/7 support, few will not have a data cap on their plans.
Grande Communications offers some fast download speeds in their internet packages; however, Grande's upload speeds are not as impressive. There are five packages that customers can choose from for internet service, but there are only three uploading speeds. The uploading speeds are as follows:
The top three tiers all offer the same 20 Mbps for incrementally higher download speeds. 20 Mbps is a reasonably fast speed that would work well for most customers. Many companies offer a comparable uploading speed, so the only issue comes when customers would like more variety to choose from and a speed that is increasing along with the download speed. The customer is paying for the speed increase, so the expectation would be an increase in both download and upload speeds.
Another drawback to Grande Communications is that they are only serving customers in Texas. They do not serve the entire state, only six select cities and the surrounding areas. This greatly limits who can use Grande Communication's services. We would like to see their service area expand exponentially so that more customers can take advantage of their great prices and services.
The internet packages that are offered through Grande Communications are great options for customers. Each package offers very fast download speeds, up to 400 Mbps. This speed is much faster than what is offered through other internet service providers. However, the uploading speeds do not match that exceptional increase as the packages become more expensive. The highest upload speed is 20 Mbps for the top three tiers.
The biggest benefit of Grande Communications is the prices for their services. The internet services are affordable and lower than most of the competition in the industry. Customers who live in these select areas in Texas can greatly benefit from Grande Communications' services. Customers will enjoy low prices, 24/7 local customer service, and fast speeds.
Nesrin Houston, TX
2 years ago
Gia Regina Schertz, TX
9 months ago
States Serviced by Grande Communications
Your state not on the list? Pick your state and we will give you a list of companies that service your state.
We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.