Grande Communications

• Fast Advertised Speeds
• No Contracts
• Additional Features

Fast Advertised Speeds

Connection speed is one of the most important features of customer experience and overall satisfaction with any given internet provider. Customers expect fast internet speeds. Grand Communications' high speed is one of the quality features they give customers. They offer five packages with a range of choices. The five packages are:

• Power 15 — 15 Mbps (downloading), 1.5 Mbps (uploading)
• Power 50 — 50 Mbps, 5 Mbps
• Power 200 — 200 Mbps, 20 Mbps
• Power 300 — 300 Mbps, 20 Mbps
• Power 400 — 400 Mbps, 20 Mbps

In Austin, Dallas, Buda, and San Antonio speeds are as high as 1 Gbps. Grande Communications offer these high speed packages for a very reasonable price. The packages are priced:

• Power 15 — $29.99 per month
• Power 50 — $34.99 per month
• Power 200 — $44.99 per month
• Power 300 — $54.99 per month
• Power 400 — $64.99 per month

The top tier (Power 400) price of $64.99 per month is much lower than many other companies' top package price and for a much faster speed. When a customer chooses to use Grande Communications for their internet needs, they are getting a really great deal when compared to their competitors.

No Contracts

Grande Communications does not require a contract or a cancellation fee. This is uncommon for an internet service provider; many ISPs require a one-year contract and charge a cancellation fee if you break the contract to find another provider.

Additional Features

Grande has no data cap or limitations, and Grande customer service is 24/7 for local support. While some service providers will have 24/7 support, few will not have a data cap on their plans.

• Slow Upload Speeds
• Only Available in Texas

Slow Upload Speeds

Grande Communications offers some fast download speeds in their internet packages; however, Grande's upload speeds are not as impressive. There are five packages that customers can choose from for internet service, but there are only three uploading speeds. The uploading speeds are as follows:

• Power 15 — 1.5 Mbps
• Power 50 — 5 Mbps
• Power 200 — 20 Mbps
• Power 300 — 20 Mbps
• Power 400 — 20 Mbps

The top three tiers all offer the same 20 Mbps for incrementally higher download speeds. 20 Mbps is a reasonably fast speed that would work well for most customers. Many companies offer a comparable uploading speed, so the only issue comes when customers would like more variety to choose from and a speed that is increasing along with the download speed. The customer is paying for the speed increase, so the expectation would be an increase in both download and upload speeds.

Only Available in Texas

Another drawback to Grande Communications is that they are only serving customers in Texas. They do not serve the entire state, only six select cities and the surrounding areas. This greatly limits who can use Grande Communication's services. We would like to see their service area expand exponentially so that more customers can take advantage of their great prices and services.