DSL Extreme Logo
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16 User Reviews

3.2

Overall Score

LAST UPDATED: November 9th, 2020

Founded in 1999, DSL Extreme is an internet service provider that has accumulated thousands of customers in California. The company offers a wide range of options to best meet each customer's needs. Services include traditional internet, high-speed internet, and phone. DSL Extreme offers many packages, requires a one year contract, and no data caps.

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The Good

  • No Charge for Routers and Modems
  • Free Professional Installations
  • Affordable Service Prices

No Charge for Routers and Modems

There are certain pieces of equipment that a customer must have in order to obtain internet service from any provider such as a modem and/or router. Many companies capitalize on this need by charging customers for these components, whether it be in the form of an outright purchase or a monthly rental fee. DSL Extreme does not require its customers to pay for routers or modems. Instead, the company offers these pieces of equipment for free as part of a package. This helps to keep DSL Extreme's prices low and affordable.

Free Professional Installations

DSL Extreme offers free professional installations to its customers. This means that a trained service technician will come set up all the equipment, and ensure that everything is running properly. This is somewhat uncommon in the industry; many companies either do not offer professional installations or charge an installation fee, which may be upwards of $200.

Affordable Service Prices

Both types of internet service offered by DSL Extreme (DSL and fiber-optic) are priced very reasonably in order to fit in with many budgets. DSL packages are priced as follows:

  • Value — $17.95 per month
  • Plus — $22.95 per month
  • Pro — $27.95 per month
  • Elite — $32.95 per month
  • Max — $37.95 per month
  • Max Plus — $42.95 per month
  • Max Turbo — $52.95 per month
  • Power — $62.95 per month
  • Power Plus — $92.95 per month

Few providers offer any internet services for less than $20 per month, so the fact that DSL Extreme has a package available under that price is pretty impressive.

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The Bad

  • Slow Download and Upload Speeds
  • Expensive Top Tier

Slow Download and Upload Speeds

DSL Extreme offers its customers two different types of networks to choose from: DSL and fiber-optic. DSL is becoming a somewhat outdated technology in the internet service industry, so download and upload speeds available through this type of network are sometimes not optimal. However, DSL Extreme's download speeds seem to be slower than industry average. Download and upload speeds for each plan are as follows:

  • Value — 768 Kbps (download), 384 Kbps (upload)
  • Plus — 1.5 Mbps, 384 Kbps
  • Pro — 3 Mbps, 512 Kbps
  • Elite — 6 Mbps, 768 Kbps
  • Max — 12 Mbps, 1 Mbps
  • Max Plus — 18 Mbps, 1.5 Mbps
  • Max Turbo — 24 Mbps, 3 Mbps
  • Power — 45 Mbps, 6 Mbps
  • Power Plus — 75 Mbps, 8 Mbps

Expensive Top Tier

DSL Extreme's price range is expansive starting at $17.95 per month and ending at $92.95 per month. The prices are exceptionally high, especially for such slow speeds. Many other companies in the industry offer up to 1 Gbps speeds and cost significantly less.

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The Bottom Line

DSL Extreme does its best to make internet services affordable for its customers by offering no-cost routers and modems, free professional installations, and low monthly prices. However, the company's download speeds are slower than those of many other companies in the industry. Their top tier packages are also very expensive. For customers more concerned with price than download speed, DSL Extreme is a good option. However, customers who place a high priority on download speeds may want to consider other providers.

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Star Rating

1.2

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16 Reviews

Review Breakdown

5 grade

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4 grade

6%

3 grade

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2 grade

0%

1 grade

94%

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Bob Plainfield, IL

As far as speed is concerned, their DSL products cannot compete with cable or fiber. If you are in an area without cable or fiber coverage the speed matches what AT&T offers at a lower price and with better support. DSL extreme is actually reselling AT&T Uverse service. They negotiated bulk rate pricing so the customers get a discount. They provide US based support people who have always been helpful. Before when I had AT&T and a support issue came up, I always wound up talking to some one in India who only wanted to up sell a TV package. People giving bad reviews are usually talking about installation issues. Well unfortunately AT&T still does the install and many are not as competent as you would hope. My installation was postponed twice and it took two different techs to get it sorted out.

4 years ago

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