Bright House Internet

I have my own modem and router and pay $35/mo for 75 Mbps for the first year here in Indianapolis. I'm not sure how much it will go up but I've been using bright house for 11 months now and have been very happy. They even offered to upgrade me to 100 Mbps so this is a steal.

OVER 200 mbps download, 16 mbps upload, plugged into modem, for ONLY $54 month, including modem. Never let me down, yet. Awesome product, never needed service, yet...(several months), awesome phone people. Love Bright House.

By far the worst company. I rely on their internet because I work from home, and every month I have to miss out on work because of the internet. If it’s not lagging, it completely shuts down. Every month I have to make that call for a robotic apology and for them to send a technician out to tell me he’s fixed the problem when in all actuality they did nothing but place a band aide. The only reason I haven’t dropped them is because I’m less than a month away from moving. This company as an internet provider is stressful and not worth the $, so do yourselves a favor and run in the other direction

I had abysmal service before moving... I became a Brighthouse customer in 2013 when I was told that was the only service option. Fine I wanted Fios but it wasn't option. The professional installation ($75) came with a technician who did not know how to set up a DVR.... In essence professional installation involved them dropping off a modem and DVR.... I ended up setting up and installing all the cables and rebooting/configuring DVR.... Then about 6 months in I see a jump from 84.99 to 104.99, and notice that they have been charging me for digital voice, which I neither ordered nor requested. I call them they tell me it will cost more for just Internet. I am single. I am on the laptop or Netflix, but whatever Brighthouse has a monopoly on cable.... No choice but I need Internet to occasionally work from home.... Fast forward 2 years later after multiple cable outtakes which they never credit you for and lousy customer service.... WiFi cuts out. Call customer service.... They schedule an appointment to which they do not show. Call customer service. First representative tells me I don't have wifi... I blow up and get passed to technical support. They tell me I have an outdated modem (which I am still paying a rental fee for) which is not compatible with the network. Thankfully the technician walked me through manually reenabling the WiFi on the modem through a laptop. Since I did not want to waste another 2 hours waiting for a technician to show, the technician said I could swap out the equipment or have to manually re-enable the modem periodically. Fast forward to December.... new house 2 Dec schedule an appointment for 5 Dec 2-4pm.... I arrange for someone to sit at the house, because I had to work. After waiting from 2-5 with no calls from Brighthouse or technician, my friend had to leave, but thankfully I had just arrived home. I called Brighthouse who said the technician would be over at 5:30pm, and dispatch would call me in 15 minutes. 9:15pm I finally receive a call from Brighthouse dispatch stating they installed the cable... The real shocker the cable is still disconnected at the pole. Out and out lie, but they aren't held accountable. 6Dec 8:45am on the phone with Brighthouse and dispatch. They apologized and said a technician would be out between 12 and 2. 2pm again no Brighthouse. 2pm customer service states a technician will be out between 3 and 6 now. So it's not like I took the day off to move or anything. Obviously I took the day off to wait for a Brighthouse technician. 5:30pm receive calls from dispatch stating technician was running late, but I was the next stop, and technician would be here between 6 and 8. 7pm rolls around, I call dispatch. Different person states that it doesn't look like the technician will make it out tonight, but they can set me up for a priority appointment tomorrow. At this point I'm livid today's reschedule was supposed to be a priority appt and I sat around all day waiting. I call customer they state they can set me up for an appointment tomorrow between 10 and 12 but they still show in their system it is scheduled for today. Oh the customer service representative stated she could ensure I wasn't being charged for this lapse in service. To sum it up in the 3 years I have been a Brighthouse/Spectrum customer, I have only received two calls from Dispatch and no calls from Brighthouse.... the first a boldface lie... the second a notification of a delay which turned into another falsehood.

Easy to use app for payments. Speed could accommodate three levels of wifi users. I was on the top tier of service for only 80 dollars, i believe. This was in update New York. No issues and customer service was friendly and knowledgeable.

Had Bright house services (cable, phone and internet) for a little over 5 years and up until Spectrum took over, the services were great and the pricing wasn't bad either. Now that Spectrum has taken over, the internet service is a joke! SO SLOW!!! And, my bill is going up! Needless to say, I called customer service to cancel and switch to AT&T and they could care less. What a way to treat a loyal customer! Pretty much told me ok and where to drop off my boxes. Deuces!!!

Spectrum's 60mb/s service is about as fast as a 56K dialup connection. I have had Bright House for 15 years but will have to drop it. Ever since it has become Spectrum the speed has averaged 2Mb/s and my internet service has a 2 minute lag time before anything happens. Nine times out of 10 I can not run an Ookla speed test because the page won't load.

Bright House is totally unreliable. I have had Bright House in my new home for less than 6 months and find them completely unreliable. I work through my phone and internet. In the past 6 months, there have been at least 4 times, that the service has been down or gone down when I am working. This time they told me I need to reboot my modem at least once a month. I have been doing this for years through other service providers and never had these issues or that advice. You pay for your service, but they sure do not provide it.

Only if I can give 0 star! Well my apparment complex should sign a contract with them or something, bright house is the only carrier of this complex. I pay over $50 a month and the internet is so slow that I always find my self turn the WiFi off and use my Service from my phone, I have T Mobile and it likes 10 times faster.

It was a good experience until Spectrum took over. They decided to change my service plan to a more expensive one without notifying or consulting me. I am now paying for 200mb but only getting 25mb (even after they "fixed" it) every time I call now, I just get transferred and then dropped. Definitely the worst internet provider I've dealt with.

Brighthouse provides high speeds with no outages. Would give them 5 stars if prices were more competitive

The kid that hooked up my internet robbed my house I have it all on video . As he was hooking up the internet he was casing my house . About 5 hrs later I captured him and 3 of his friends inside my house .

This is the WORST cable company. They disconnect service without notice Than had me on hold for 3 hours with no help. I AM SOOO PISSED AND DISSATISFIED with this service. Words cannot express how upset I am.

Slow service, outages when it rains, they are the only provider in my housing complex

F*** Bright House.